Q-00030539
2 Gurneys in need of repairs Model#: MC-100
SN: 17479 - On the secondary set of wheels 1 wheel is bent.
1 locking caster, MC-100-41
SN: 17475 - Wheel on the right with the brake is loose, may be the bearing.
1 load wheel, MC-100-78
1 washer, MC-100-100
1 bushing, MC-100-36
Please see attached photos.
**BILLING - Travel is NTE accepted quote. Tech could not complete repairs during trip in November since he did not have all parts.
11-6 Mburris called site and set appt with POC Jessa
10/31/25 RCook- Updated due date based on parts.
🔧Work Performed
REPAIRED COT PER MANUFACTURE SPECIFICATIONS WITH ALL NEW PARTS SENT OUT. UNIT TESTED AND RETURNED TO SERVICE.
🔍Technician Findings
Q-00030539
Gurney in need of repair Model#: MC-100
SN: 17479 - On the secondary set of wheels 1 wheel is bent.
1 locking caster, MC-100-41
Please see attached photos. https://www.ebiotrack.com/workorder.php?wo=68946
⚠️Problem Description
Q-00030539
Gurney in need of repair Model#: MC-100
SN: 17479 - On the secondary set of wheels 1 wheel is bent.
1 locking caster, MC-100-41
Please see attached photos. https://www.ebiotrack.com/workorder.php?wo=68946
📄Description
Junkin MC-100 Manual Cot
📋
Outbound to +15032885908
Completed Nov 6, 2025
11-6 Mburris called site and set appt with POC Jessa
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 28, 2025
To: jessa.handbury@sci-us.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309276Location: Portland Funeral ServiceAddress: 4733 NE Thompson St Portland, OR 97213Device: MC-100 17479Problem Description: Q-00030539
Gurney in need of repair Model#: MC-100
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 21, 2025
To: jessa.handbury@sci-us.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309276Location: Portland Funeral ServiceAddress: 4733 NE Thompson St Portland, OR 97213Device: MC-100 17479Problem Description: Q-00030539
Gurney in need of repair Model#: MC-100
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 14, 2025
To: jessa.handbury@sci-us.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01309276Location: Portland Funeral ServiceAddress: 4733 NE Thompson St Portland, OR 97213Device: MC-100 17479Problem Description: Q-00030539
Gurney in need of repair Model#: MC-100
JPEG
IMG_5283 (1)
Oct 14, 2025
JPEG
image000000
Oct 14, 2025
JPEG
IMG_5284
Oct 14, 2025
JPEG
IMG_5285
Oct 14, 2025
JPEG
IMG_5282
Oct 14, 2025
Timeline
📞
Case Linked Oct 9, 5:40 PM
Case Number:00534453
Subject:10/14 teams to EMS needs added to ebt
Status:Closed
⏳3.8 business days
📋
▶
2
Work Order Created Oct 14, 12:28 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:3m
📦
▶
2
Parts Requested Oct 14, 12:42 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:10m
🚨13.0 business days
📅
▶
3
Status: Ready for Scheduling Oct 30, 3:06 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned
👷
Technician Assigned by Michael Burris
Technician:a0h8Y00000HO6BiQAL, Michah Brackett
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:4m
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled Nov 6, 1:00 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-11-25T16:00:00.000+0000
🚨15.0 business days
💵
▶
2
Expenses Added Nov 26, 2:04 PM
Expenses Added → 2x Parts Added
🔩
2x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
⏳4.0 business days
🔄
Status: Reschedule by Nicholas WillickDec 1, 10:36 AM
From:Scheduled
To:Reschedule
Duration in Previous:24d 21h
📦
▶
2
Parts Requested Dec 1, 3:28 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Michah Brackett
From:Reschedule
To:Awaiting Parts
Duration in Previous:4h 51m
🚨15.0 business days
🔩
▶
2
4x Parts Added Dec 19, 3:16 PM
4x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From:Awaiting Parts
To:Reschedule
Duration in Previous:17d 23h
🚨28.0 business days
🔧
Status: Tech On Site by Michah BrackettJan 27, 3:40 PM
From:Reschedule
To:Tech On Site
Duration in Previous:39d 0h
🚗
Status: Tech Off Site by Michah BrackettJan 27, 10:00 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:6h 19m
⏳3.2 business days
⏱️
▶
2
Labor Added Jan 31, 6:57 PM
Labor Added → Status: Completed
✔️
Status: Completed by Michah Brackett
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:3d 21h, 0m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Feb 3, 4:55 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨23.9 business days
🧾
Invoice Created Mar 6, 4:52 PM
Invoice Number:SM-252933
Bottlenecks
Awaiting Parts
Duration: 12.9 business days (threshold: 3.0 business days)
Exceeded by 9.9 business days
Assigned
Duration: 5.6 business days (threshold: 4.0 business hours)
Exceeded by 5.1 business days
Scheduled
Duration: 17.7 business days (threshold: 2.0 business days)
Exceeded by 15.7 business days
Awaiting Parts
Duration: 14.4 business days (threshold: 3.0 business days)
Exceeded by 11.4 business days
Reschedule
Duration: 27.5 business days (threshold: 2.0 business days)
Exceeded by 25.5 business days
Tech Off Site
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)