Q-00030539
2 Gurneys in need of repairs Model#: MC-100
SN: 17479 - On the secondary set of wheels 1 wheel is bent.
1 locking caster, MC-100-41
SN: 17475 - Wheel on the right with the brake is loose, may be the bearing.
1 load wheel, MC-100-78
1 washer, MC-100-100
1 bushing, MC-100-36
Please see attached photos.
10-28 Pgreen talked with POC and rescheduled for tomorrow morning
10-17 Mburris email from POC to set ...Hi Michael, 10/30 with an arrival window between 8am and 10am works for us. When you arrive, please call 503-288-5908 and someone will escort you to the equipment. Directions to find our entrance are below. No parts have been received so my assumption is the technician will bring all required parts. Thanks!
10-17 Mburris email sent to POC
🔧Work Performed
Straightened the threaded rod and replaced the load wheel.
🔍Technician Findings
Found that patient right side load wheel was bent at an angle. Found that the wheel was damaged and the threaded rod that holds the load wheels is bent.
⚠️Problem Description
Q-00030539
Gurney in need of repair Model#: MC-100
SN: 17475 - Wheel on the right with the brake is loose, may be the bearing.
1 load wheel, MC-100-78
1 washer, MC-100-100
1 bushing, MC-100-36
Please see attached photos. https://www.ebiotrack.com/workorder.php?wo=68947
Work Order: WO-01309278
Account: PORTLAND FUNERAL SERVICE
Customer Case Number:
Location: Portland Funeral Service
Address: 4733 NE Thompson St, Portland, OR 97213
Manufacturer: Junkin
Model #: MC-100
Serial #: 17475
Contact Name: Jessa Handbury
Contact Phone: 503-288-5908
Contact Email: jessa.hand
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Timeline
📞
Case Linked Oct 9, 5:40 PM
Case Number:00534453
Subject:10/14 teams to EMS needs added to ebt
Status:Closed
⏳2.8 business days
📋
▶
2
Work Order Created Oct 14, 12:32 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Oct 14, 12:41 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:7m
⏳4.0 business days
📅
Status: Ready for Scheduling by Keith CanterburyOct 17, 11:17 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:2d 22h
👷
▶
2
Status: Assigned Oct 17, 12:04 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Wyatt Whitfield
🗓️
▶
2
Status: Scheduled Oct 17, 3:06 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-10-30T15:00:00.000+0000
🔩
4x Parts Added Oct 17, 4:10 PM
Type:Parts, Expenses
Status:Open
Qty:1
⚠️8.0 business days
📅
Dispatch Scheduled by Peter GreenOct 28, 12:43 PM
Scheduled For:2025-10-29T15:00:00.000+0000
🔧
Status: Tech On Site by Wyatt WhitfieldOct 29, 11:19 AM
From:Scheduled
To:Tech On Site
Duration in Previous:11d 20h
✔️
▶
2
Status: Completed Oct 30, 1:08 AM
Status: Completed → 2x Labor Added
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:1.25, 0.75
🚗
Travel Added Oct 30, 1:16 AM
Type:Travel
Status:Open
Qty:28
🏁
Status: Closed by Wyatt WhitfieldOct 30, 1:23 AM
From:Completed
To:Closed
Duration in Previous:15m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Oct 31, 12:25 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨17.0 business days
🧾
Invoice Created Nov 25, 6:50 PM
Invoice Number:SM-245369
Bottlenecks
Awaiting Parts
Duration: 3.9 business days (threshold: 3.0 business days)
Exceeded by 7.3 business hours
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)