12/15/2025 CRamen spoke with Dawn and scheduled for Friday 12/19/2025 with tech arrival between 9-11am.
12-12 DSR our shipment
1Z01E3E70397216374
Delivered On
Tuesday, December 09 at 10:18 A.M. at Office
10/22/2025 CRamen logged email on WO-01310460 confirming schedule for Tuesday 10/28/2025 with tech arrival between 10-12.
10/22/2025 CRamen left a vm for a returned call to schedule for Tuesday 10/28/2025 with tech arrival between 10-12. Logged email and Call logged on WO-01310460. Placeholder set
10/22/2025 LHill-sent chatter to @[Charles Ramen] I have assigned this one. I will let you work with customer to schedule.
10/21/2025 LHill-TEAMS message-
10/21/2025 LHill-sent TEAMS message to Shawn Rogers-
10/21/2025 LHill-will discuss with Shawn on the afternoon call.
🔧Work Performed
12/19 replaced front housing and tested functions and all functions working. Account has a second unit that needs cover replaced on.
unit is hard to power on. Was able to power it on once and all functions work and it charges. Power button is broken and needs repaired
🔍Technician Findings
Unit not powering on
⚠️Problem Description
Perform full functional testing and document results, review findings with staff.
Welch Allyn ProBP 3400
Asset ID: 12960424
Serial #: 100051184523
I need to have a blood pressure machine repaired. https://www.ebiotrack.com/workorder.php?wo=69102
📋
Outbound to +14404767450
Completed Dec 15, 2025
12/15/2025 CRamen spoke with Dawn and scheduled for Friday 12/19/2025 with tech arrival between 9-11am.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 3, 2025
To: mlukasik@metropgh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310460Location: Metro Community Health CenterAddress: 1789 S. Braddock Ave. Suite 395 & 410 Pittsburgh, PA 15218Device: Problem Description: Perform full functional testing and document
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 26, 2025
To: mlukasik@metropgh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310460Location: Metro Community Health CenterAddress: 1789 S. Braddock Ave. Suite 395 & 410 Pittsburgh, PA 15218Device: Problem Description: Perform full functional testing and document
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 19, 2025
To: mlukasik@metropgh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310460Location: Metro Community Health CenterAddress: 1789 S. Braddock Ave. Suite 395 & 410 Pittsburgh, PA 15218Device: Problem Description: Perform full functional testing and document
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 12, 2025
To: mlukasik@metropgh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310460Location: Metro Community Health CenterAddress: 1789 S. Braddock Ave. Suite 395 & 410 Pittsburgh, PA 15218Device: Problem Description: Perform full functional testing and document
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 5, 2025
To: mlukasik@metropgh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310460Location: Metro Community Health CenterAddress: 1789 S. Braddock Ave. Suite 395 & 410 Pittsburgh, PA 15218Device: Problem Description: Perform full functional testing and document
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 29, 2025
To: mlukasik@metropgh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310460Location: Metro Community Health CenterAddress: 1789 S. Braddock Ave. Suite 395 & 410 Pittsburgh, PA 15218Device: Problem Description: Perform full functional testing and document
📧
Email:RE: EMSAR Request for service at Metro Community Health Center (Email to schedule service)
Completed Oct 22, 2025
From: mlukasik@metropgh.org
To: cramen@emsar.com
Good Morning, Yes next week is fine. Thank you, Marlene Marlene A. LukasikClinical DirectorMetro Community Health Center1789 S. Braddock AvenueSuite 410Pittsburgh, PA 15218P: 412-723-1711 Cell: 724-882-2991F: 412-247-2373 From: Chuck Ramen <cramen@emsar.com> Sent: Wednesday, October 22, 2025 9:59 AMTo: Marlene Lukasik <mlukasik@metropgh.org>Subject: Re: EMSAR Request for service at Metro Community Health Center (Email to schedule serv
📧
Email: EMSAR Request for service at Metro Community Health Center (Email to schedule service)
Completed Oct 22, 2025
To: mlukasik@metropgh.org
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Metro Community Health Center (Email to schedule service)
Body:
Hi Marlene Lukasik,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Welch Allyn ProBP 3400
Asset ID: 12960424
Serial #: 100051184523
I need to have a blood pressure machine repaired.
Here’s the location information we have on file:
Location:
Metro Community Health Center
1789 S
📋
Outbound to +14127231711
Completed Oct 22, 2025
10/22/2025 CRamen left a vm for a returned call to schedule for Tuesday 10/28/2025 with tech arrival between 10-12. Call logged on WO-01310460
Oct 22, 2025 8:12am
@Charles Ramen I have assigned this one. I will let you work with customer to schedule.
Nov 19, 2025 12:56pm
@Charles Ramen do you know if parts were received for this one? There was no tracking listed so not sure on it. I just wanted to follow up with whoever and see what the parts status was. Its been sitting with no updates since I was out for the initial check on it.
Dec 15, 2025 9:51am
@Charles Ramen Here is the WO that Jordan went on before.
📅
WO-01310460 - Virtual Tech - Field Repair - Pittsburgh - Metro Community Health Center
Dec 19, 2025 10:00am – 12:00pm
Work Order: WO-01310460
Account: Metro Community Health Center
Customer Case Number:
Location: Metro Community Health Center
Address: 1789 S. Braddock Ave. Suite 395 & 410, Pittsburgh, PA 15218
Manufacturer:
Model #:
Serial #:
Contact Name: Dawn Gerz
Contact Phone: 440) 476-7450
Contact Email:
SNOTE
VT Notes
Dec 12, 2025
Timeline
📞
Case Linked Oct 15, 10:36 AM
Case Number:00535694
Subject:HCP L2 Review
Status:Closed
⚠️5.0 business days
📋
▶
2
Work Order Created Oct 21, 9:02 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Oct 22, 8:11 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:23h 7m
🗓️
▶
2
Status: Scheduled Oct 22, 10:22 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-10-28T15:00:00.000+0000
⚠️5.0 business days
⏱️
▶
2
3x Labor Added Oct 28, 10:53 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From:Scheduled, Completed, Incomplete
To:Completed, Incomplete, Closed
Duration in Previous:6d 12h, 0m
⚠️
Status: Incomplete by Rhonnie ReevesOct 29, 11:10 AM
From:Closed
To:Incomplete
Duration in Previous:12h 15m
📦
▶
2
Parts Requested Oct 29, 12:10 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From:Incomplete
To:Awaiting Parts
Duration in Previous:59m
🚨29.0 business days
🔩
▶
2
2x Parts Added Dec 8, 4:21 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:40d 5h
⏳5.0 business days
📅
Status: Ready for Scheduling by Derek ReynoldsDec 12, 12:23 PM
From:Reschedule
To:Ready for Scheduling
Duration in Previous:3d 20h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Dec 15, 11:41 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-12-19T15:00:00.000+0000
📅
Dispatch Scheduled by Charles RamenDec 15, 4:19 PM