10/22/2025 CRamen logged email on WO-01310460 confirming schedule for Tuesday 10/28/2025 with tech arrival between 10-12.
10/22/2025 CRamen left a vm for a returned call to schedule for Tuesday 10/28/2025 with tech arrival between 10-12. Logged email and Call logged on WO-01310460. Placeholder set
10/22/2025 LHill-sent chatter to @[Charles Ramen] I have assigned this one. I will let you work with customer to schedule.
10/21/2025 LHill-TEAMS message-
10/21/2025 LHill-will discuss with Shawn in the afternoon meeting
🔧Work Performed
installed scale and added to ebt
🔍Technician Findings
Scale needs installed
⚠️Problem Description
Install New Scale and add to EBT inventory. https://www.ebiotrack.com/workorder.php?wo=69103
Oct 22, 2025 8:15am
@Charles Ramen I have assigned this one. I will let you work with customer to schedule.
📅
WO-01310462 - Virtual Tech - Field Repair - Pittsburgh - Metro Community Health Center
Oct 28, 2025 11:00am – 1:00pm
Work Order: WO-01310462
Account: Metro Community Health Center
Customer Case Number:
Location: Metro Community Health Center
Address: 1789 S. Braddock Ave. Suite 395 & 410, Pittsburgh, PA 15218
Manufacturer:
Model #:
Serial #:
Contact Name: Marlene Lukasik
Contact Phone: 412.723.1711
Contact Ema
Timeline
📞
Case Linked Oct 15, 10:36 AM
Case Number:00535694
Subject:HCP L2 Review
Status:Closed
⚠️5.0 business days
📋
▶
2
Work Order Created Oct 21, 9:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 22, 8:13 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:23h 7m
🗓️
▶
2
Status: Scheduled Oct 22, 10:25 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-10-28T15:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Jordan MoceriOct 28, 11:51 AM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 1h
⏱️
▶
2
3x Labor Added Oct 28, 10:57 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:11h 8m, 0m
📄
Status: Ready to Bill by Diane PattonOct 29, 1:50 PM
From:Closed
To:Ready to Bill
Duration in Previous:14h 49m
⚠️7.0 business days
📨
Status: Invoice Pending by Nancy SuarezNov 6, 4:53 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:8d 4h, 0m
🧾
Invoice Created Nov 7, 12:18 AM
Invoice Number:SM-245779
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Ready to Bill
Duration: 6.8 business days (threshold: 1.0 business days)