Q-00030473
Follow up to WO-01298645
Inspection #: 29440
Asset ID: 13279273
Model: Junkin - MC-100
Serial #: 15177
Notes: MISSING HARDWARE: NEEDS: (2) MC-100-118 1/4-20 7/8TH SCREW, (2) STAR WASHER Disinfect and clean cot, mattress, restraints, and accessories.
Inspected cot to confirm the product is free from pinch or cut hazards. All welds and assemblies are intact, hardware is properly secured.
Cycle tested cot in all positions.
Loaded and unloaded cot with fastener.
Cot fully operational, reviewed inspection results with customer, returned cot to service.
Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part.
Junkin - MC-100 Serial #: 15177
0.5 hrs. labor, if needed
2 screws, MC-100-118
2 star washers, STAR WASHER
Inspection #: 29440
Asset ID: 13279274
Model: Ferno Washington Inc - 24-H MiniMAXX
Serial #: 08-075293
Notes: LOAD WHEELS BADLY DAMAGED: NEEDS: (2) 2748001 LOAD WHEEL Disinfect and clean cot, mattress, restraints, and accessories.
Inspected cot to confirm the product is free from pinch or cut hazards. All welds and assemblies are intact, hardware is properly secured.
Cycle tested cot in all positions.
Loaded and unloaded cot with fastener.
Cot fully operational, reviewed inspection results with customer, returned cot to service.
Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part.
24-H MiniMAXX
Serial #: 08-075293
0.5 hrs. labor, if needed
2 load wheels, 2748001
Asset ID: 13279278
Model: Ferno Washington Inc - 24-H MiniMAXX
Serial #: L-797877
Notes: LOAD WHEELS BADLY DAMAGED. NEEDS: (2) 2748001 LOAD WHEEL Disinfect and clean cot, mattress, restraints, and accessories.
Inspected cot to confirm the product is free from pinch or cut hazards. All welds and assemblies are intact, hardware is properly secured.
Cycle tested cot in all positions.
Loaded and unloaded cot with fastener.
Cot fully operational, reviewed inspection results with customer, returned cot to service.
Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part.
24-H MiniMAXX
Serial #: L-797877
0.5 hrs. labor, if needed
2 load wheels, 2748001
12/18/25 DPatton - Hi @Lauren Oberg @Natosha Beierschmitt We quoted labor & travel on this annuity customer for this repair.. looks like they've only had (1) repair in 2025. Please confirm labor & travel is billable. TY!
12/10/25 RBerry- Updated due date based on parts. Removed delay code.
12/19/25 NatoshaB - confirmed w/Collections team during weekly meeting - SMC doesn't cover repair labor/travel. WO is billable as is.
12/09/2025 LHill-rec'd email from Jason-That date and time works for me.
See logged email.
12/9 MOwens Sent an email to Jason requesting to schedule the repair visit for the first opening on 12/16 after 12pm.
INSTALLED MISSING STAR WASHERS AND BOLTS; TESTED GOOD
🔍Technician Findings
SINGLE COT ON SITE; OTHERS LISTED AT GEORGETOWN ARE ACTUALLY AT WILMINGTON DE; SPOKE TO COORD TO CORRECT
⚠️Problem Description
Q-00030473
Follow up to WO-01298645
Inspection #: 29440
Asset ID: 13279273
Model: Junkin - MC-100
Serial #: 15177
Notes: MISSING HARDWARE: NEEDS: (2) MC-100-118 1/4-20 7/8TH SCREW, (2) STAR WASHER Disinfect and clean cot, mattress, restraints, and accessories.
Inspected cot to confirm the product is free from pinch or cut hazards. All welds and assemblies are intact, hardware is properly secured.
Cycle tested cot in all positions.
Loaded and unloaded cot with fastener.
Cot fully operational, reviewed inspection results with customer, returned cot to service.
Noticeable physical damage on device Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part.
Junkin - MC-100 Serial #: 15177
0.5 hrs. labor, if needed
2 screws, MC-100-118
2 star washers, STAR WASHER https://www.ebiotrack.com/workorder.php?wo=69110
📄Description
Junkin MC-100 Manual Cot
📧
Email:Re: Division of Forensic Sciences - Patriots Way Georgetown DE Ferno Cot Repairs
Completed Dec 9, 2025
From: Jason.Poore@delaware.gov
To: mowens@emsar.com
Cc: laura.hill@emsar.com
Melissa,That date and time works for meThank youJasonGet Outlook for iOSFrom: Melissa Owens <mowens@emsar.com>Sent: Tuesday, December 9, 2025 12:03:15 PMTo: Poore, Jason (DSHS) <Jason.Poore@delaware.gov>Cc: Laura Hill <laura.hill@emsar.com>Subject: Division of Forensic Sciences - Patriots Way Georgetown DE Ferno Cot Repairs Jason My tech Chris is receiving the repair parts for the 3 repair work orders for your locati
📧
Email:Division of Forensic Sciences - Patriots Way Georgetown DE Ferno Cot Repairs
Completed Dec 9, 2025
From: mowens@emsar.com
To: jason.poore@delaware.gov
Cc: laura.hill@emsar.com
Jason
My tech Chris is receiving the repair parts for the 3 repair work orders for your location there in Georgetown DE. Can we schedule the repair visit for the next available opening on Tues. 12/16 after 12pm. Please let us know if this day will work for you.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <htt
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 2, 2025
To: jason.poore@delaware.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310514Location: Division of Forensic Sciences - Patriots WayAddress: 26351 Patriots Way Georgetown, DE 19947Device: MC-100 15177Problem Description: Q-00030473
Follow up to WO-01298
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 25, 2025
To: jason.poore@delaware.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310514Location: Division of Forensic Sciences - Patriots WayAddress: 26351 Patriots Way Georgetown, DE 19947Device: MC-100 15177Problem Description: Q-00030473
Follow up to WO-01298
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 18, 2025
To: jason.poore@delaware.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310514Location: Division of Forensic Sciences - Patriots WayAddress: 26351 Patriots Way Georgetown, DE 19947Device: MC-100 15177Problem Description: Q-00030473
Follow up to WO-01298
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 11, 2025
To: jason.poore@delaware.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310514Location: Division of Forensic Sciences - Patriots WayAddress: 26351 Patriots Way Georgetown, DE 19947Device: MC-100 15177Problem Description: Q-00030473
Follow up to WO-01298
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 4, 2025
To: jason.poore@delaware.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310514Location: Division of Forensic Sciences - Patriots WayAddress: 26351 Patriots Way Georgetown, DE 19947Device: MC-100 15177Problem Description: Q-00030473
Follow up to WO-01298
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 28, 2025
To: jason.poore@delaware.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310514Location: Division of Forensic Sciences - Patriots WayAddress: 26351 Patriots Way Georgetown, DE 19947Device: MC-100 15177Problem Description: Q-00030473
Follow up to WO-01298
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 21, 2025
To: jason.poore@delaware.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01310514Location: Division of Forensic Sciences - Patriots WayAddress: 26351 Patriots Way Georgetown, DE 19947Device: MC-100 15177Problem Description: Q-00030473
Follow up to WO-01298
Dec 18, 2025 6:00pm
Hi @Lauren Oberg @Natosha Beierschmitt We quoted labor & travel on this annuity customer for this repair.. looks like they've only had (1) repair in 2025. Please confirm labor & travel is billable. TY!
📅
WO-01310514 - Repair - MC-100 - Georgetown - Division of Forensic Sciences - Patriots Way
Dec 16, 2025 2:30pm – 3:30pm
Work Order: WO-01310514
Account: DIVISION OF FORENSIC SCIENCES
Customer Case Number:
Location: Division of Forensic Sciences - Patriots Way
Address: 26351 Patriots Way, Georgetown, DE 19947
Manufacturer: Junkin
Model #: MC-100
Serial #: 15177
Contact Name: Jason Poore
Contact Phone: 302-933-3062
Co
Case #00533411 – Follow up to WO-01298645
Status: Closed | Priority: Standard
Q-00030473
Follow up to WO-01298645
Inspection #: 29440
Asset ID: 13279273
Model: Junkin - MC-100
Serial #: 15177
Notes: MISSING HARDWARE: NEEDS: (2) MC-100-118 1/4-20 7/8TH SCREW, (2) STAR WASHER Disinfect and clean cot, mattress, restraints, and accessories.
Inspected cot to confirm the
💬Case Comment
Internal Oct 7, 2025 2:27pm
corrected email address
Timeline
📞
Case Linked Oct 6, 10:54 PM
Case Number:00533411
Subject:Follow up to WO-01298645
Status:Closed
🚨11.1 business days
📋
Work Order Created Oct 21, 11:05 AM
Work Order:WO-01310514
Type:Repair
Priority:P7
🔍
Status: L2 Screening by Shelby RobinsonOct 21, 11:14 AM
From:Entered
To:L2 Screening
Duration in Previous:9m
📦
▶
2
Parts Requested Oct 21, 11:28 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:13m
🚨35.0 business days
📅
Status: Ready for Scheduling by Audrey TharpDec 8, 3:43 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:48d 5h
👷
▶
2
Technician Assigned Dec 9, 9:17 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:17h 34m
🔩
3x Parts Added Dec 9, 11:20 AM
Type:Parts, Expenses
Status:Open
Qty:2, 1
🗓️
▶
2
Status: Scheduled Dec 9, 4:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For:2025-12-16T19:30:00.000+0000
⚠️5.9 business days
🔧
Status: Tech On Site by Chris GalassoDec 16, 2:44 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 22h
⏱️
6x Labor Added Dec 16, 9:06 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1, 0.5, 3, 45, 115
✔️
Status: Completed by Chris GalassoDec 16, 9:12 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:6h 28m, 0m
⏳2.3 business days
💵
Status: Billing Review by Diane PattonDec 18, 5:59 PM
From:Closed
To:Billing Review
Duration in Previous:1d 20h
📄
▶
2
Status: Ready to Bill Dec 19, 1:41 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Diane Patton
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:2m, 0m
⏳3.0 business days
📨
▶
2
Status: Invoice Pending Dec 23, 2:36 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨20.0 business days
🧾
Invoice Created Jan 19, 1:54 PM
Invoice Number:SM-249851
Bottlenecks
Awaiting Parts
Duration: 35.0 business days (threshold: 3.0 business days)
Exceeded by 32.0 business days
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Assigned
Duration: 7.2 business hours (threshold: 4.0 business hours)
Exceeded by 3.2 business hours
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)