Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311093 ↗ ServiceMax

Oak Street Health • Virtual Tech • PC

📍 Oak Street Health - Garfield Ridge — 6918 W Archer Ave, Chicago IL, 60638

Oct 23, 2025 → Oct 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 26, 2025
✓ SLA Met (42 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 23, 2025)
0d
▶ Clock Running
Status: Created
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: On Hold
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 23, 2025 Completed: Oct 23, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 23 → Oct 23 Created ▶ Running 0 0
Oct 23 → Oct 23 On Hold ▶ Running 0 0
Oct 23 → Oct 23 Assigned ▶ Running 0 0
Dispatch 0.0d
Holding 0.0d (excluded)
Billing 5.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.0 days
Billing
5.4 days
Over SLA
Created: Oct 23, 2025 Due: Dec 26, 2025 Completed: Oct 23, 2025 (64 days early)
📅
0.0 days Total Age
⏱️
5.4d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
4.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00537812
Oak Street Health - 48 Hour - 107560: New Work Order Assigned
Closed
Work Order #107560 Work Order Description: Abbott afinion 2 (A1c Machine) continues to give error codes. Quality Control have been done and were within normal limits. Please advise
Priority
Standard
Origin
Email
Reason
New Case
Contact
natalie vargas
Owner
Virtual Tech
Created
Oct 23, 2025
Work Orders from this Case (3)
WO-01311093 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Oct 23, 2025 • Closed: Oct 23, 2025
WO-01311096 Invoiced
SWAPOUT • Ryan Schwochow
Created: Oct 23, 2025 • Closed: Mar 10, 2026
WO-01356385 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Mar 10, 2026 • Closed: Mar 12, 2026
Completed with minor delays
Invoiced • 296 days old
🚨
Primary Delay 5.4 days stuck in "Ready to Bill"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
0.0d
Closed
1.5d / 1.0d SLA
Ready to Bill
5.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Error 215 Affinion 2 will need to be swapped out from Depot. Opening VT Swap out to send to clinic.
🔍 Technician Findings
Error 215 Unit needs replaced.
⚠️ Problem Description
Work Order #107560 Work Order Description: Abbott afinion 2 (A1c Machine) continues to give error codes. Quality Control have been done and were within normal limits. Please advise https://www.ebiotrack.com/workorder.php?wo=69202

Timeline

📞
Case Linked Oct 23, 11:42 AM
Case Number: 00537812
Subject: Oak Street Health - 48 Hour - 107560: New Work Order Assigned
Status: Closed
📋
▶
2 Work Order Created Oct 23, 3:59 PM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Derek Reynolds
From: Entered
To: On Hold
Duration in Previous: 1m
⏱️
▶
3 Labor Added Oct 23, 4:07 PM
Labor Added → Status: Assigned → Technician Assigned
👷
Status: Assigned by Derek Reynolds
From: On Hold, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 6m, 0m
👷
Technician Assigned by Derek Reynolds
Technician: Virtual Tech
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 24, 4:33 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
⚠️ 5.9 business days
📨
Status: Invoice Pending by Diane Patton Oct 31, 3:56 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 23h
💰
Status: Invoiced by Diane Patton Oct 31, 4:03 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
🚨 68.0 business days
🧾
Invoice Created Feb 11, 10:44 AM
Invoice Number: SM-245414

Bottlenecks

Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Ready to Bill
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days

🔗 Related Artifacts

📞
Case 00537812
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Oct 23, 3:59 PM
Invoice #
SM-245414

Work Details (1)

Name Type Status Qty Amount Date
WL-02981817 Labor Open 0.18333333333333 $30.64 Oct 23, 4:07 PM

Details