Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01356385 ↗ ServiceMax

Oak Street Health • Virtual Tech - Depot • PC

📍 Oak Street Health - Garfield Ridge — 6918 W Archer Ave, Chicago IL, 60638

Mar 10, 2026 → Mar 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (13 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Mar 12, 2026)
▶ Clock Running
Status: Created
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Mar 10 → Mar 12, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 12 → Mar 12, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Mar 10, 2026 Completed: Mar 12, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Mar 10 → Mar 10 Created ▶ Running 0 0
Mar 10 → Mar 12 Assigned ▶ Running 2 2
Mar 12 → Mar 12 Tech On Site ▶ Running 0 2
Coordinators 2.8d
Billing 12.9d
✓ SLA Met
Coordinators
2.8 days
Over SLA
Billing
12.9 days
Over SLA
Created: Mar 10, 2026 Due: Mar 31, 2026 Completed: Mar 12, 2026 (19 days early)
📅
2.8 days Total Age
⏱️
12.8d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
15.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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🎫
Case #00537812
Oak Street Health - 48 Hour - 107560: New Work Order Assigned
Closed
Work Order #107560 Work Order Description: Abbott afinion 2 (A1c Machine) continues to give error codes. Quality Control have been done and were within normal limits. Please advise
Priority
Standard
Origin
Email
Reason
New Case
Contact
natalie vargas
Owner
Virtual Tech
Created
Oct 23, 2025
Work Orders from this Case (3)
WO-01311093 Invoiced
Virtual Tech • Virtual Tech
Created: Oct 23, 2025 • Closed: Oct 23, 2025
WO-01311096 Invoiced
SWAPOUT • Ryan Schwochow
Created: Oct 23, 2025 • Closed: Mar 10, 2026
WO-01356385 (current) Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Mar 10, 2026 • Closed: Mar 12, 2026
Completed with significant delays
Invoiced • 158 days old
🚨
Primary Delay 12.8 days stuck in "Ready to Bill"
⏱️
Total Delay 15.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Closed
2.6d / 1.0d SLA
Assigned
2.8d / 0.5d SLA
Ready to Bill
12.8d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Exchanged device arrived in Depot. Preparing unit for Hotswap. Unit is new. device needs replaced - called and troubleshooting with Abbot and will be getting replacement device - CN-360701
🔍 Technician Findings
Unit makes a loud grinding sound when the door tries to open - will not open automatically without some assistance
⚠️ Problem Description
Abbott afinion 2 (A1c Machine) continues to give error codes. Quality Control have been done and were within normal limits. Please advise Abbott Laboratories - Afinion 2 Asset ID#: 13145744 S/N: AF20068357 https://www.ebiotrack.com/workorder.php?wo=72300
📄 Description
ANALYZER, AFINION 2 CLIA WAVIED D/S Oak Street Health’s Consigned Inventory

Timeline

📞
Case Linked Oct 23, 11:42 AM
Case Number: 00537812
Subject: Oak Street Health - 48 Hour - 107560: New Work Order Assigned
Status: Closed
🚨 92.0 business days
📋
▶
2 Work Order Created Mar 10, 1:19 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From: Closed
To: Assigned
Duration in Previous: 0m
⏳ 3.0 business days
⏱️
Labor Added Mar 12, 2:14 PM
Type: Labor
Status: Open
Qty: 1
🔧
Status: Tech On Site by Samuel Klein Mar 12, 2:57 PM
From: Assigned, Tech On Site, Completed
To: Tech On Site, Completed, Closed
Duration in Previous: 2d 1h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Mar 16, 1:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 22h
🚨 13.0 business days
📨
Status: Invoice Pending by Diane Patton Apr 1, 5:31 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 4h
🧾
▶
2 Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 39m

Bottlenecks

Assigned
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 12.8 business days (threshold: 1.0 business days)
Exceeded by 11.8 business days

🔗 Related Artifacts

📞
Case 00537812
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Mar 10, 1:19 PM
Invoice #
SM-258111

Work Details (1)

Name Type Status Qty Amount Date
WL-03141575 Labor Open 1 $122.57 Mar 12, 2:14 PM

Details