Detailed work order timeline, KPIs, and analysis
MIDMARK • Preventive Maintenance • P4
📍 Laurel Road Veterinary Clinic — 3479 Precision Dr Ste 112, North Venice FL, 34275
Oct 23, 2025 → Nov 21, 2025
12/1/25 AJinerson - Received email from Midmark:
Please bill for any services that have been performed. We will reschedule the service they want completed in February.
WO is already in "invoiced" status as of 11/25.
11/25 MFranks Please read the SR and the work order notes. There is no PM checklist because the PM wasn't completed per the customer request.
11/24 NSuarez Missing PM Checklist.
11/17/25 AJinerson - ASM emailed Midmark on how to proceed since customer is requesting to not service this unit yet until Feb.
11/14/25 AJinerson - FSE spoke with tech SUP and we sent email to ASM on how to proceed here per customer's request.
11/14/25 AJinerson - FSE JAnderson went onsite for Midmark SR 1481282 today, 11/14 as scheduled.
Site had 2 VetPro 1000s needing the PM service that Midmark sent parts for on the same SR.
Customer informed tech that they only wanted PM service on 1 of their units: (WO-01311098 / VetPro 1000 (Series) V2288455), and wanted to hold off on the PM Service for: WO-01311095 / VetPro 1000 (Series) V2785759, as that unit is not due until Feb 2026.
11/3/25 AJinerson - Email logged on WO-01311095. Received email back from POC Candice requesting to schedule for Friday, 11/14 with eta between 930-1130AM for both PM services.
11/3/25 AJinerson - Email logged on WO-01311095. Received email back from POC Candice stating they cannot schedule for 11/4 but are available on 11/5.
I emailed Candice back stating we do not currently have 11/5 available but offered the below dates asking which date/time works best:
Tuesday, 11/4
Tuesday, 11/11
Thursday, 11/13
Friday, 11/14
10/31/25 AJinerson - Email logged on WO-01311095. Sent email to POC Candice needing to reschedule offering visit on 11/4 with eta between 930AM-1130AM.
10/31/25 AJinerson - Call logged on WO-01311095. Called site to let them know tech will not be able it on site today as scheduled (due to tech getting stuck on site at first location and would not have enough time on site to service both PM Units). Was placed on hold with no answer after 8 mins. Will follow up with email.
10/28/25 AJinerson - Email logged on WO-01311095.
Received email back from POC Candice confirming:
POC on site: Candice Zampella
No further arrival instructions.
10/28/25 AJinerson - Email logged on WO-01311095. Received email back from POC Candice confirming tech visit for both WOs on Friday, 10/31 with eta between 12pm-2pm.
Asking to confirm POC on site, location of parts, and arrival instructions.
10/27/25 AJinerson - Email logged on WO-01311095. Sent email to POC Candice offering tech visit on 10/31 between 12pm-2pm for both WOs.
(per call below w/ Dispatch, customer requested email correspondence)
10/27/25 AJinerson - Parts ETA to site 10/28 by end of day
10824 KHardison: No ETA. Updated due date.
Ship To Name: Laurel Road Veterinary Clinic Ship To Address: 3479 Precision Dr Ste 112 Ship To City/State: North Venice, FL 34275-3657 Waybill (Tracking #): 1ZE444250375046783 Carrier: UPS-Parcel-Ground LINE NO: 1.1 QTY: 1 ITEM: 002-11015-00 SERIAL #: DESCRIPTION: KIT, EXTENDED PERIODIC MAINTENANCE LINE NO: 2.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 100010/24/25 AJinerson - Site has 2 WOs, parts shipping out on parent WO-01311095. Sent email to POC Candice per request below letting them know we are awaiting tracking updates/eta on parts to proceed with scheduling.
10/23/25 SReich - Spoke to Amy, she asked that we send an email.