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← WO Overview

WO-01311098 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Laurel Road Veterinary Clinic — 3479 Precision Dr Ste 112, North Venice FL, 34275

Oct 23, 2025 → Nov 14, 2025

✅ Completed
P4 4 business days from creation
Target: Oct 29, 2025
🕐 Clock stopped: Completed (Nov 14)
✗ SLA Missed (15d late)
Dispatch 0.0d
Material Management 0.3d
Coordinators 20.5d
Field Work 1.0d
Billing 2.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.3 days
Coordinators
20.5 days
Over SLA
Field Work
1.0 days
Billing
2.4 days
Created: Oct 23, 2025 Due: Oct 31, 2025 Completed: Nov 15, 2025 (14 days late)
📅
16.5 days Total Age
⏱️
9.8d in Scheduled Longest Stage
🔄
19 transitions Status Changes
⚠️
14.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00537864
Midmark Service Request Dispatch Authorization - WO-00119174
Closed
Zone 1 PM NWD ADDITIONAL NOTES The technician can call her cell phone at 941-467-4857. Drop shipping parts to end-user on SO# 734511 via UPS Ground. Tracking number will be sent to the service company. If assistance or parts are needed, please contact Animal Health @ 844-856-1232. Thank you! PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit Tech needs to show up on site with the proper supplies Tech needs to submit to Midmark completed/signed checklist Tech should also leave a copy of completed checklist with Customer Ship Exchanged Open 734506 002-11015-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Candice Zampella
Owner
Sherry Reich
Created
Oct 23, 2025
Work Orders from this Case (2)
WO-01311095 Invoiced
Preventive Maintenance • Joseph Anderson
Created: Oct 23, 2025 • Closed: Nov 21, 2025
WO-01311098 (current) Invoiced
Preventive Maintenance • Joseph Anderson
Created: Oct 23, 2025 • Closed: Nov 14, 2025
Completed with significant delays
Invoiced • 203 days old
🚨
Primary Delay 9.8 days stuck in "Scheduled"
⏱️
Total Delay 14.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.8d / 1.0d SLA
Awaiting Parts - Customer
0.3d
Assigned
2.0d / 0.5d SLA
Scheduled
13.8d / 2.0d SLA
Reschedule
1.8d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
4.6d / 1.0d SLA
07e-Partial Project
2.5d
WO Correction Needed
2.4d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


11/25/25 MFranks The PM check list is in notes and attachments. It was already there when the work order was initially closed.

11/24 NSuarez Missing PM Checklist.

11/19 NSuarez Partial project awaiting on parent WO WO-01311095.

11/3/25 AJinerson - Email logged on WO-01311095. Received email back from POC Candice requesting to schedule for Friday, 11/14 with eta between 930-1130AM for both PM services.


11/3/25 AJinerson - Email logged on WO-01311095. Received email back from POC Candice stating they cannot schedule for 11/4 but are available on 11/5.

I emailed Candice back stating we do not currently have 11/5 available but offered the below dates asking which date/time works best:

Tuesday, 11/4

Tuesday, 11/11

Thursday, 11/13

Friday, 11/14


10/31/25 AJinerson - Email logged on WO-01311095. Sent email to POC Candice needing to reschedule offering visit on 11/4 with eta between 930AM-1130AM.


10/31/25 AJinerson - Call logged on WO-01311095. Called site to let them know tech will not be able it on site today as scheduled (due to tech getting stuck on site at first location and would not have enough time on site to service both PM Units). Was placed on hold with no answer after 8 mins. Will follow up with email. 


10/28/25 AJinerson - Email logged on WO-01311095. Received email back from POC Candice confirming tech visit for both WOs on Friday, 10/31 with eta between 12pm-2pm.

Asking to confirm POC on site, location of parts, and arrival instructions.


10/27/25 AJinerson - Email logged on WO-01311095. Sent email to POC Candice offering tech visit on 10/31 between 12pm-2pm for both WOs.

(per call below w/ Dispatch, customer requested email correspondence)


10/27/25 AJinerson - Parts ETA to site 10/28 by end of day



10/24/25 AJinerson - Site has 2 WOs, parts shipping out on parent WO-01311095. Sent email to POC Candice per request below letting them know we are awaiting tracking updates/eta on parts to proceed with scheduling. Email logged on WO-01311095.

🔧 Work Performed
Completed annual PM, completed all requirements and replaced all components for PM kit. Tested after PM, unit working properly. *CUSTOMER ONLY WANTED PM COMPLETED ON SN V2288455, STATED PM ISN’T DUE ON SN V2785759 UNTIL 02/2026*
🔍 Technician Findings
Annual PM to be completed.
⚠️ Problem Description
Zone 1 PM NWD ADDITIONAL NOTES The technician can call her cell phone at 941-467-4857. Drop shipping parts to end-user on SO# 734511 via UPS Ground. Tracking number will be sent to the service company. If assistance or parts are needed, please contact Animal Health @ 844-856-1232. Thank you! PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit Tech needs to show up on site with the proper supplies Tech needs to submit to Midmark completed/signed checklist Tech should also leave a copy of completed checklist with Customer Ship Exchanged Open 734506 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Oct 23, 1:01 PM
Case Number: 00537864
Subject: Midmark Service Request Dispatch Authorization - WO-00119174
Status: Closed
📋
▶
2 Work Order Created Oct 23, 4:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👤
Status: Awaiting Parts - Customer by Abby Jinerson Oct 24, 2:30 PM
From: Ready for Scheduling
To: Awaiting Parts - Customer
Duration in Previous: 22h 17m
📅
Status: Ready for Scheduling by Kimberly Hardison Oct 24, 4:59 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 2h 29m
⏳ 1.9 business days
👷
▶
2 Technician Assigned Oct 27, 10:35 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 17h
🗓️
▶
2 Status: Scheduled Oct 28, 9:16 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-31T17:30:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Abby Jinerson Oct 31, 1:30 PM
From: Scheduled
To: Reschedule
Duration in Previous: 3d 4h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Nov 3, 12:19 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-14T16:30:00.000+0000
🚨 10.0 business days
🔧
Status: Tech On Site by Joseph Anderson Nov 14, 10:53 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 22h
🚗
2x Travel Added Nov 14, 1:20 PM
Type: Travel, Labor
Status: Open
Qty: 55, 1.5333333333333
⏱️
▶
2 Labor Added Nov 14, 1:36 PM
Labor Added → Status: Completed
✔️
Status: Completed by Joseph Anderson
From: Tech On Site
To: Completed
Duration in Previous: 2h 43m
🏁
Status: Closed by Joseph Anderson Nov 14, 9:48 PM
From: Completed
To: Closed
Duration in Previous: 8h 11m
⏳ 3.3 business days
📋
Status: 07e-Partial Project by Nancy Suarez Nov 19, 2:52 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 17h
⏳ 3.0 business days
✔️
▶
2 Status: Completed Nov 21, 3:23 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Mark Franks
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Nancy Suarez Nov 24, 3:54 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 0h
🏁
Status: Closed by Mark Franks Nov 25, 7:00 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 15h 5m
✏️
Status: WO Correction Needed by Mark Franks Nov 25, 7:10 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 10m
🏁
Status: Closed by Mark Franks Nov 25, 4:08 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 8h 57m
📄
▶
2 Status: Ready to Bill Nov 25, 5:02 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 9.9 business days
🧾
Invoice Created Dec 8, 5:14 PM
Invoice Number: 247590

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 9.8 business days (threshold: 2.0 business days)
Exceeded by 7.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00537864
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Joseph Anderson
Scheduled
Nov 14, 11:30 AM
Created
Oct 23, 4:10 PM
Invoice #
247590

Work Details (3)

Name Type Status Qty Amount Date
WL-03007681 Travel Open 55 $110.00 Nov 14, 1:20 PM
WL-03007682 Labor Open 1.5333333333333 $0.00 Nov 14, 1:20 PM
WL-03007717 Labor Open 2.7166666666667 $240.00 Nov 14, 1:36 PM

Details