Oak Street Health - 48 Hour - 110545: New Work Order Assigned
Closed
Work Order #110545
Exam 6
One of the Providers reported that the otoscopes and the ophthalmoscopes in
each exam room are not working. We need someone to check this equipment to
determine why they are not working.
10/31 MOwens Patricia Turner replied back that 11/4 works for the repair/ inspection service date between 11am-4pm.
10/31 MOwens Sent email to Patricia Turner offering to schedule the visit for 11/4. the annual inspection also needs to be completed.
🔧Work Performed
I found no issues with wall transformer.
🔍Technician Findings
I arrived on site to troubleshoot wall transformer.
⚠️Problem Description
Work Order #110545
Exam 4
One of the Providers reported that the otoscopes and the ophthalmoscopes in
each exam room are not working. We need someone to check this equipment to
determine why they are not working. https://www.ebiotrack.com/workorder.php?wo=69377
📧
Email
Completed Oct 31, 2025
10/31 MOwens Patricia Turner replied back that 11/4 works for the repair/ inspection service date between 11am-4pm.
📞
Call
Completed Oct 31, 2025
10/31 MOwens Sent email to Patricia Turner offering to schedule the visit for 11/4. the annual inspection also needs to be completed.
📅
WO-01312245 - Virtual Tech - Field Repair - Memphis - Oak Street Health - Overton Park, TN
Nov 4, 2025 11:00am – 4:00pm
Work Order: WO-01312245
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Overton Park, TN
Address: 2714 Union Avenue Extended #150, Memphis, TN 38112
Manufacturer:
Model #:
Serial #:
Contact Name: Patricia Turner
Contact Phone:
Contact Email: patricia.turner@oakstr
Timeline
📞
Case Linked Oct 30, 4:29 PM
Case Number:00539790
Subject:Oak Street Health - 48 Hour - 110545: New Work Order Assigned
Status:Closed
📋
▶
2
Work Order Created Oct 31, 8:13 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Oct 31, 8:56 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Michael Swingle
🗓️
▶
2
Status: Scheduled Oct 31, 1:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-11-04T16:00:00.000+0000
⏳3.0 business days
⏱️
▶
2
Labor Added Nov 4, 4:24 PM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:4d 3h, 0m
⏳2.9 business days
📄
Status: Ready to Bill by Diane PattonNov 6, 5:43 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 1h
🚨17.8 business days
📨
Status: Invoice Pending by Diane PattonDec 1, 1:49 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:24d 20h
⏳3.0 business days
🧾
▶
2
Invoice Created Dec 3, 9:30 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1d 19h
Bottlenecks
Assigned
Duration: 4.7 business hours (threshold: 4.0 business hours)
Exceeded by 0.7 business hours
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.4 business hours
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 17.2 business days (threshold: 1.0 business days)
Exceeded by 16.2 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)