Oak Street Health - 48 Hour - 110545: New Work Order Assigned
Closed
Work Order #110545
Exam 6
One of the Providers reported that the otoscopes and the ophthalmoscopes in
each exam room are not working. We need someone to check this equipment to
determine why they are not working.
12/24 MOwens Sent email to Patricia to confirm scheduling repair visit for Tues. 12/30 in the afternoon.
12/17 KHardison - Per Patricia Turner, she received one box from Welch Allyn. I believe it is
a bulb for the otoscope at Overton Park
10/31 MOwens Patricia Turner replied back that 11/4 works for the repair/ inspection service date between 11am-4pm.
10/31 MOwens Sent email to Patricia Turner offering to schedule the visit for 11/4. the annual inspection also needs to be completed.
🔧Work Performed
11-04-25- the transformer had no power going to it. I swapped out power cord from another unit and transformer was working. Needs new power cord Part #PWCD-GS777-B, Also needs a bulb part # 06500
12-30-25- I removed old power cord and bulb and replaced with new ones. I plugged unit in and tested.
🔍Technician Findings
11-04-25- I arrived on site to troubleshoot wall transformer.
12-30-25- I arrived on site to change out out the power cord and bulb on transformer.
⚠️Problem Description
Work Order #110545
Exam 6
One of the Providers reported that the otoscopes and the ophthalmoscopes in
each exam room are not working. We need someone to check this equipment to
determine why they are not working. https://www.ebiotrack.com/workorder.php?wo=69379
📧
Email:Oak Street Health - Overton Park, Memphis TN Wall Transformer Repair
Completed Dec 24, 2025
From: mowens@emsar.com
To: patricia.turner@oakstreethealth.com
Patricia
I see that the last part from Welch Allyn delivered to your location last Friday 12/19. Michael will be working in Little Rock next Monday and Tues. Can he come see you on 12/30 in the afternoon on his way home to complete this repair?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 17, 2025
To: patricia.turner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312248Location: Oak Street Health - Overton Park, TNAddress: 2714 Union Avenue Extended #150 Memphis, TN 38112Device: Problem Description: Work Order #110545
Exam 6
One
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 10, 2025
To: patricia.turner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312248Location: Oak Street Health - Overton Park, TNAddress: 2714 Union Avenue Extended #150 Memphis, TN 38112Device: Problem Description: Work Order #110545
Exam 6
One
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 3, 2025
To: patricia.turner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312248Location: Oak Street Health - Overton Park, TNAddress: 2714 Union Avenue Extended #150 Memphis, TN 38112Device: Problem Description: Work Order #110545
Exam 6
One
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 26, 2025
To: patricia.turner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312248Location: Oak Street Health - Overton Park, TNAddress: 2714 Union Avenue Extended #150 Memphis, TN 38112Device: Problem Description: Work Order #110545
Exam 6
One
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 19, 2025
To: patricia.turner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312248Location: Oak Street Health - Overton Park, TNAddress: 2714 Union Avenue Extended #150 Memphis, TN 38112Device: Problem Description: Work Order #110545
Exam 6
One
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 12, 2025
To: patricia.turner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312248Location: Oak Street Health - Overton Park, TNAddress: 2714 Union Avenue Extended #150 Memphis, TN 38112Device: Problem Description: Work Order #110545
Exam 6
One
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 5, 2025
To: patricia.turner@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01312248Location: Oak Street Health - Overton Park, TNAddress: 2714 Union Avenue Extended #150 Memphis, TN 38112Device: Problem Description: Work Order #110545
Exam 6
One
📧
Email
Completed Oct 31, 2025
10/31 MOwens Patricia Turner replied back that 11/4 works for the repair/ inspection service date between 11am-4pm.
📧
Email
Completed Oct 31, 2025
10/31 MOwens Sent email to Patricia Turner offering to schedule the visit for 11/4. the annual inspection also needs to be completed.
📅
WO-01312248 - Virtual Tech - Field Repair - Memphis - Oak Street Health - Overton Park, TN
Dec 30, 2025 9:30am – 10:30am
Work Order: WO-01312248
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Overton Park, TN
Address: 2714 Union Avenue Extended #150, Memphis, TN 38112
Manufacturer:
Model #:
Serial #:
Contact Name: Patricia Turner
Contact Phone:
Contact Email: patricia.turner@oakstr
Timeline
📞
Case Linked Oct 30, 4:29 PM
Case Number:00539790
Subject:Oak Street Health - 48 Hour - 110545: New Work Order Assigned
Status:Closed
📋
▶
2
Work Order Created Oct 31, 8:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 31, 8:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:43m
🗓️
▶
2
Status: Scheduled Oct 31, 1:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-11-04T16:00:00.000+0000
⏳3.0 business days
⏱️
▶
3
3x Labor Added Nov 4, 4:57 PM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00084759
Status:Closed
📦
Status: Awaiting Parts by MICHAEL SWINGLE
From:Scheduled
To:Awaiting Parts
Duration in Previous:4d 4h
🚨21.9 business days
📦
Parts Requested Dec 3, 12:15 PM
Order:00086156
Status:Closed
⚠️8.0 business days
🔩
2x Parts Added Dec 12, 1:42 PM
Type:Parts, Expenses
Status:Open
Qty:1
⚠️7.0 business days
🔩
▶
2
2x Parts Added Dec 22, 6:07 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From:Awaiting Parts
To:Reschedule
Duration in Previous:48d 1h
⏳2.7 business days
🗓️
▶
2
Status: Scheduled Dec 24, 2:03 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-30T19:30:00.000+0000
⚠️5.0 business days
📅
▶
2
Dispatch Scheduled Dec 30, 10:10 AM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by MICHAEL SWINGLE
From:Scheduled
To:Tech On Site
Duration in Previous:5d 20h
⏱️
3x Labor Added Dec 30, 10:51 AM
Type:Labor, Travel
Status:Open
Qty:2.2333333333333, 0.76666666666667, 137
✔️
Status: Completed by MICHAEL SWINGLEDec 30, 11:00 AM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:45m, 0m
📄
Status: Ready to Bill by Diane PattonDec 30, 5:24 PM
From:Closed
To:Ready to Bill
Duration in Previous:6h 23m
⏳3.8 business days
📨
Status: Invoice Pending by Diane PattonJan 2, 6:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:3d 0h
🧾
▶
2
Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:19m
Bottlenecks
Assigned
Duration: 4.6 business hours (threshold: 4.0 business hours)
Exceeded by 0.6 business hours
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.4 business hours
Awaiting Parts
Duration: 34.2 business days (threshold: 3.0 business days)
Exceeded by 31.2 business days
Reschedule
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.9 business hours
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 3.2 business days (threshold: 1.0 business days)