Work Order 360 View

🔒 Internal CSA Notes

5-28 Mburris adding to tech calendar keeps setting own EMS WO's and sent email to Lauren O to help him get set. Tech sends email stating to set on certain days with no time listed

11/1/25 NatoshaB - cloned WO-01292146 as this unit did not have an upgrade WO created but is on Ferno's list of units requiring upgrade (see attachment). Chattered Rene, Lauren, and LHill for attn. Unsure if this customer is still in possession of this cot.

10/28/2025 LHill-rec'd email from Rene-Captain Jun is new to the position he has very little to no knowledge of the what to look for,it is a mess over there. He won’t be able to guarantee that the gurney for that work order will be at supply maintenance, I’ve been working on this project at Los Angeles city fire for about three years now I know how it works over there,as of last Wednesday I followed up with Los Angeles city fire, and there is nothing for me to upgrade that has been brought back from the field, Los Angeles city Fire is having a difficult time locating the remaining gurneys that need the upgrade, I am constantly in contact with them at least once a week. I will continue to do so until they have brought in some gurneys that require the upgrade from the field. Then when I’m on site, then I will know what serial numbers they have so I may advise the coordinator to place the work orders on my calendar.

10/28/2025 LHill-rec'd email from Lauren-If he can guarantee that the cot will be available, we can keep the time. Otherwise you can let him know that the it will be on hold until it is back.

10/28/2025 LHill-rec'd email from Lauren Oberg-Please keep on hold. We are keeping all Rene's 28Z WOs on hold until he can find them out in the field. See logged email.

10/28/2025 LHill-sent email to Lauren-What should be done with this WO? See email below from tech.

10/28/2025 LHill-rec'd email from Rene=This one cannot be placed on my calendar,there are no units that have been brought in from the field that require this upgrade,I have explained the situation to Lauren and her team regarding Los Angeles city fire and the ferno upgrade project.

⚠️ Problem Description

Problem Description: pro 28 z upgrade for serial number 22F009050 for final leg upgrade. Please complete Pro28Z Courtesy Upgrade Take current Pro28Z trunk stock with you onsite in case of repairs found Tech Findings: Please list the state of the cot upon arrival documenting any damage found. Take photos of any customer damage and attach to the work order Work Performed: List the actions taken to complete the upgrade and the final condition of the cot. If repairs are needed: please contact Ferno (repairs are out of scope to project and so require approval) 1-800-733-3766 Option 4 or 937-283-2855 State your name and that you work at EMSAR onsite at a Pro28Z Upgrade and found a repair Describe the repair needed Ask if it is covered under warranty and confirm they are shipping parts. Technician must still update the tech findings/ work performed and enter the parts order on the work order- Note in the Shipping and Receiving notes 'Ferno Shipping parts' Work Order will update to Awaiting Parts. Once tracking is received in Dispatch will update the order status to reschedule and enter the tracking on the work order & place into reschedule WDL: Upgrade: Flat rate charge Out of Scope Labor: to capture repairs Use your travel and mileage WDL as well - these are covered under the flat rate cost for the project Kit Part Numbers to be consumed in parts 0800659 Leg Upgrade Kit 0806070 Safety Lock Kit Select 'Customer Supplied Part'

📄 Description

Ferno Model Pro 28Z Chair Cot

Nov 1, 2025 9:54am

@Rene Yescas​ @Lauren Oberg​ Here is the WO per our discussion on Pro 28Z 21F007540. @Laura Hill​ I noticed you've been in contact with this site recently to schedule WO-01292146. 21F007540 is assigned to the same customer & should've had a WO also. Let me know if you have any questions.

JPG