Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (48 biz days late)
🕐 Clock stopped: Canceled (Feb 10, 2026)
▶ Clock Running
Status: Created
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Nov 4, 2025
1 business day (counted)
Running total: 1 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Nov 4 → Nov 24, 2025
13 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Entered
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 14 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Nov 24 → Dec 9, 2025
9 business days (counted)
Running total: 23 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 9 → Dec 16, 2025
5 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 28 of ? biz days used
Created: Nov 3, 2025
Canceled: Feb 10, 2026
Show SLA Clock Detail (7 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Nov 3 → Nov 3 |
Created |
▶ Running
|
0 |
0 |
| Nov 3 → Nov 4 |
Ready for Scheduling |
▶ Running
|
1 |
1 |
| Nov 4 → Nov 24 |
Assigned |
▶ Running
|
13 |
14 |
| Nov 24 → Nov 24 |
Entered |
▶ Running
|
0 |
14 |
| Nov 24 → Dec 9 |
Assigned |
▶ Running
|
9 |
23 |
| Dec 9 → Dec 16 |
Scheduled |
▶ Running
|
5 |
28 |
| Dec 16 → Dec 16 |
Entered |
▶ Running
|
0 |
28 |
Coordinators
31.0 days
Over SLA
Created: Nov 3, 2025
Due: Dec 31, 2025
Completed: Feb 10, 2026 (40 days late)
⏱️
13.4d in Assigned
Longest Stage
🔄
5 transitions
Status Changes
⚠️
27.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00540128
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM
8 pieces
https://www.ebiotrack.com/inspection.php?iid=30896
Contact
Chris Fuentes-Maple Heights FD
🚨
Primary Delay
13.4 days stuck in "Assigned"
⏱️
Total Delay
27.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
2.0d
/ 1.0d SLA
Assigned
23.3d
/ 0.5d SLA
Scheduled
5.6d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
12/16 KHardison - Spoke to Amanda and they would like to cancel this PM for now.
12/9/2025 CRamen spoke with Amanda and scheduled for Tuesday 12/23/2025 with tech arrival between 8-10am.
⚠️
Problem Description
Semi-Annual Equipment PM
8 pieces
📋
Inbound from +12166626000
Completed
Dec 16, 2025
Amanda called to cancel WO.
📋
Outbound to +12165879660
Completed
Dec 9, 2025
12/9/2025 CRamen spoke with Amanda and scheduled for Tuesday 12/23/2025 with tech arrival between 8-10am.
Timeline
📞
Case Number:
00540128
Subject:
eBiotrack - Automated New Inspection Created
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
1m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
1d 6h
🆕
👷
Technician:
Dustin Antolin
🗓️
📅
Scheduled For:
2025-12-23T13:00:00.000+0000
🆕
From:
Scheduled, Entered
To:
Entered, Canceled
Duration in Previous:
6d 23h, 0m
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 13.4 business days (threshold: 4.0 business hours)
Exceeded by 12.9 business days
Assigned
Duration: 9.9 business days (threshold: 4.0 business hours)
Exceeded by 9.4 business days
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
ℹ️ Work Order Details
Type
Preventive Maintenance