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WO-01350778 ↗ ServiceMax

MAPLE HEIGHTS FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Maple Heights Fire Department — 5520 Warrensville Center Road, Maple Hts OH, 44137

Feb 10, 2026 → Mar 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (14 biz days late)
Active: 27 biz days
🕐 Clock stopped: Invoiced (Mar 20, 2026)
▶ Clock Running
Status: Created
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Feb 10 → Feb 27, 2026
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Entered
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 12 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 20, 2026
15 business days (counted)
Running total: 27 of ? biz days used
Created: Feb 10, 2026 Invoiced: Mar 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 10 → Feb 10 Created ▶ Running 0 0
Feb 10 → Feb 27 Assigned ▶ Running 12 12
Feb 27 → Feb 27 Entered ▶ Running 0 12
Feb 27 → Feb 27 Assigned ▶ Running 0 12
Feb 27 → Mar 20 Scheduled ▶ Running 15 27
Coordinators 28.9d
Billing 0.0d
✗ SLA Missed
Coordinators
28.9 days
Over SLA
Billing
0.0 days
Created: Feb 10, 2026 Due: Mar 31, 2026 Completed: Mar 20, 2026 (11 days early)
📅
27.5 days Total Age
⏱️
15.9d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
27.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00540128
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 8 pieces https://www.ebiotrack.com/inspection.php?iid=30896
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chris Fuentes-Maple Heights FD
Owner
Sherry Reich
Created
Nov 1, 2025
Work Orders from this Case (2)
WO-01312458 Canceled
Preventive Maintenance
Created: Nov 3, 2025
WO-01350778 (current) Invoiced
Preventive Maintenance • Brandon Green
Created: Feb 10, 2026 • Closed: Mar 20, 2026
Completed with significant delays
Invoiced • 185 days old
🚨
Primary Delay 15.9 days stuck in "Scheduled"
⏱️
Total Delay 27.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
13.0d / 0.5d SLA
Scheduled
15.9d / 2.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/27/2026 CRamen TBracken is booked for March and re-assigned to BGreen. Spoke with Josh and scheduled for Friday 3/20/2026 with tech arrival between 8-10am. Josh said they only have 3 Powerloads and 3 Power Pros to PM and the other stretchers are not in service.


2/10/26 Per TedB customer is ready to schedule PM. Cloned OG WO and transferred notes (below).


12/16 KHardison - Spoke to Amanda and they would like to cancel this PM for now.

12/9/2025 CRamen spoke with Amanda and scheduled for Tuesday 12/23/2025 with tech arrival between 8-10am.

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 131040735 - Asset ID: 13254569 Stryker Medical - 6506 PowerPro Serial #: 131040694 - Asset ID: 13254572 Stryker Medical - 6506 PowerPro Serial #: 1907003500715 - Asset ID: 13254574 Stryker Medical - 6506 PowerPro Serial #: 2108003500049 - Asset ID: 13254571 Stryker Medical - 6390 Power-LOAD Serial #: 160439190 - Asset ID: 13254567 Stryker Medical - 6252 Stair-Pro Serial #: 040639071 - Asset ID: 13254565 Stryker Medical - 6252 Stair-Pro Serial #: 040639070 - Asset ID: 13343952 Stryker Medical - 6252 Stair-Pro Serial #: 040639069 - Asset ID: 1325464
🔍 Technician Findings
Per Dispatch: 12/16 KHardison - Spoke to Amanda and they would like to cancel this PM for now. Confirmed w/Teddie Bracken the site cancelled this service. pm
⚠️ Problem Description
Semi-Annual Equipment PM 8 pieces https://www.ebiotrack.com/inspection.php?iid=30896

Timeline

📞
Case Linked Nov 1, 1:00 AM
Case Number: 00540128
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
🚨 66.0 business days
📋
Work Order Created Feb 10, 9:55 AM
Work Order: WO-01350778
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Feb 10, 10:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Natosha Beierschmitt
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6m
🚨 13.0 business days
🆕
▶
3 Status: Entered Feb 27, 11:50 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Charles Ramen
Technician: Brandon Green
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-20T13:00:00.000+0000
🚨 15.0 business days
📅
Dispatch Scheduled by Charles Ramen Mar 19, 2:49 PM
Scheduled For: 2026-03-20T14:00:00.000+0000
⏳ 2.0 business days
🚗
▶
2 17x Travel Added Mar 20, 4:02 PM
17x Travel Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 21d 3h
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Mar 24, 12:12 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4m, 0m
🚨 93.0 business days
🧾
Invoice Created Aug 4, 12:33 PM
Invoice Number: SM-257331

Bottlenecks

Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Scheduled
Duration: 15.9 business days (threshold: 2.0 business days)
Exceeded by 13.9 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00540128
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Brandon Green
Scheduled
Mar 20, 10:00 AM
Created
Feb 10, 9:55 AM
Invoice #
SM-257331

Work Details (17)

Name Type Status Qty Amount Date
WL-03153448 Travel Open 80 $0.00 Mar 20, 4:02 PM
WL-03153443 Labor Open 0.5 $0.00 Mar 20, 4:02 PM
WL-03153444 Labor Open 1 $0.00 Mar 20, 4:02 PM
WL-03153445 Labor Open 0.5 $0.00 Mar 20, 4:02 PM
WL-03153446 Labor Open 0.5 $0.00 Mar 20, 4:02 PM
WL-03153447 Labor Open 1.5 $0.00 Mar 20, 4:02 PM
WL-03153437 Labor Open 1 $0.00 Mar 20, 4:02 PM
WL-03153438 Travel Open 55 $0.00 Mar 20, 4:02 PM
WL-03153439 Labor Open 0.5 $0.00 Mar 20, 4:02 PM
WL-03153440 Labor Open 0.5 $0.00 Mar 20, 4:02 PM
WL-03153441 Labor Open 1 $0.00 Mar 20, 4:02 PM
WL-03153442 Labor Open 0.5 $0.00 Mar 20, 4:02 PM
WL-03153450 Parts Open 2 $23.36 Mar 20, 4:02 PM
WL-03153451 Parts Open 2 $17.52 Mar 20, 4:02 PM
WL-03153452 Parts Open 2 $23.36 Mar 20, 4:02 PM
WL-03153453 Parts Open 2 $17.52 Mar 20, 4:02 PM
WL-03153449 Parts Open 1 $104.40 Mar 20, 4:02 PM

Details