Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312721 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Hospital of the University of PA — 3400 Spruce St, Philadelphia PA, 19104

Nov 3, 2025 → Nov 21, 2025

✅ Completed
PC Per client agreement
Target: Nov 17, 2025
🕐 Clock stopped: Canceled (Nov 21)
✗ SLA Missed (3d late)
Dispatch 3.1d
Coordinators 12.7d
✗ SLA Missed
Dispatch
3.1 days
Over SLA
Coordinators
12.7 days
Over SLA
Created: Nov 3, 2025 Due: Nov 17, 2025 Completed: Nov 21, 2025 (3 days late)
📅
14.1 days Total Age
⏱️
10.6d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
13.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540582
URGENT Philips WO Request
Closed
FCO86600081-followup Repair to be completed by ASP Emsar H30259141052
Priority
High
Origin
Email
Reason
New Case
Contact
Samir Shah
Owner
Shelby Robinson
Created
Nov 3, 2025
Work Orders from this Case (2)
WO-01312721 (current) Canceled
Repair
Created: Nov 3, 2025
WO-01312722 Invoiced
Repair • Rodney Charles
Created: Nov 3, 2025 • Closed: Nov 25, 2025
Behind Schedule - Needs Attention
Canceled • 192 days old
🚨
Primary Delay 10.6 days stuck in "Assigned"
⏱️
Total Delay 13.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.1d / 0.5d SLA
Assigned
10.6d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Quote has been accepted

11/06/2025 Cever assigned to FSE device failed during FCO. FSE will work with poc for PO

⚠️ Problem Description
FCO86600081-followup Repair to be completed by ASP Emsar H30259141052
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 3, 5:36 PM
Case Number: 00540582
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 3, 5:52 PM
Work Order: WO-01312721
Type: Repair
Priority: PC
⏳ 3.8 business days
👷
▶
2 Technician Assigned Nov 6, 2:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Entered
To: Assigned
Duration in Previous: 2d 20h
🚨 11.0 business days
📅
Status: Ready for Scheduling by Mandy Newman Nov 20, 10:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 13d 20h
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Nov 21, 1:57 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 3h
🆕
Status: Entered by Rebecca Arnold Nov 21, 2:21 PM
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 23m, 0m

Bottlenecks

Entered
Duration: 3.1 business days (threshold: 4.0 business hours)
Exceeded by 2.6 business days
Assigned
Duration: 10.6 business days (threshold: 4.0 business hours)
Exceeded by 10.1 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00540582
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 3, 5:52 PM
Invoice #
N/A

Details