Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312722 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Hospital of the University of PA — 3400 Spruce St, Philadelphia PA, 19104

Nov 3, 2025 → Nov 25, 2025

✅ Completed
PC Per client agreement
Target: Nov 17, 2025
🕐 Clock stopped: Completed (Nov 22)
✗ SLA Missed (4d late)
Dispatch 3.1d
Coordinators 13.0d
Field Work 2.0d
Billing 2.5d
✗ SLA Missed
Dispatch
3.1 days
Over SLA
Coordinators
13.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
2.5 days
Over SLA
Created: Nov 3, 2025 Due: Nov 17, 2025 Completed: Nov 25, 2025 (7 days late)
📅
16.1 days Total Age
⏱️
7.6d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
16.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00540582
URGENT Philips WO Request
Closed
FCO86600081-followup Repair to be completed by ASP Emsar H30259141052
Priority
High
Origin
Email
Reason
New Case
Contact
Samir Shah
Owner
Shelby Robinson
Created
Nov 3, 2025
Work Orders from this Case (2)
WO-01312721 Canceled
Repair
Created: Nov 3, 2025
WO-01312722 (current) Invoiced
Repair • Rodney Charles
Created: Nov 3, 2025 • Closed: Nov 25, 2025
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 7.6 days stuck in "Assigned"
⏱️
Total Delay 16.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.1d / 0.5d SLA
Assigned
7.6d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Scheduled
0.3d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
0.7d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Quote has been accepted.

11/06/2025 Cever assigned to FSE device failed during FCO. FSE will work with poc for PO

🔧 Work Performed
Region 4 TpC Incidents 2025
🔍 Technician Findings
NONE
⚠️ Problem Description
FCO86600081-followup Repair to be completed by ASP Emsar H3025872221BA
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 3, 5:36 PM
Case Number: 00540582
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 3, 5:53 PM
Work Order: WO-01312722
Type: Repair
Priority: PC
⏳ 3.8 business days
👷
▶
2 Technician Assigned Nov 6, 2:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Entered
To: Assigned
Duration in Previous: 2d 20h
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Mandy Newman Nov 17, 10:34 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 10d 20h
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Nov 21, 4:16 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 5h
⏱️
4x Labor Added Nov 21, 6:49 PM
Type: Labor, Travel
Status: Open
Qty: 3, 2.5, 0.25, 55
✔️
Status: Completed by Rodney Charles Nov 22, 11:55 AM
From: Scheduled
To: Completed
Duration in Previous: 19h 39m
⏳ 2.0 business days
🏁
Status: Closed by Rodney Charles Nov 25, 8:12 AM
From: Completed
To: Closed
Duration in Previous: 2d 20h
⏱️
▶
2 Labor Added Nov 25, 2:01 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5h 53m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 0h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 12h

Bottlenecks

Entered
Duration: 3.1 business days (threshold: 4.0 business hours)
Exceeded by 2.6 business days
Assigned
Duration: 7.6 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00540582
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Nov 21, 5:15 PM
Created
Nov 3, 5:53 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03017125 Labor Open 3 $0.00 Nov 21, 6:49 PM
WL-03017126 Labor Open 2.5 $237.50 Nov 21, 6:49 PM
WL-03017127 Labor Open 0.25 $155.00 Nov 21, 6:49 PM
WL-03017128 Travel Open 55 $0.00 Nov 21, 6:49 PM
WL-03019747 Labor Open 0.016666666666667 $38.00 Nov 25, 2:01 PM

Details