New Voice Message from Virtual Tech HCP - NEWARK NJ (973) 494-8552 on 11/04/2025 11:49 AM
Closed
We have been having issues with our refrigerator freezer. It is been beeping. This is the second call that I have made. Please call me at 551-220-0434.
Defrost did not resolve the issue. Sending replacement.
called site - unable to leave VM
🔍Technician Findings
Defrost did not resolve the issue. Sending replacement.
⚠️Problem Description
We have been having issues with our refrigerator freezer. It is been beeping. This is the second call that I have made. Please call me at 551-220-0434. https://www.ebiotrack.com/workorder.php?wo=69464
📋
Inbound from +19734948552
Completed Nov 4, 2025
Transferred call to VT.
SNOTE
VT Notes
Nov 4, 2025
Case #00540831 – New Voice Message from Virtual Tech HCP - NEWARK NJ (973) 494-8552 on 11/04/2025 11:49 AM
Status: Closed | Priority: Standard
We have been having issues with our refrigerator freezer. It is been beeping. This is the second call that I have made. Please call me at 551-220-0434.
💬Case Comment
Internal Nov 4, 2025 2:27pm
Here's the notes of your call with +15512200434 +15512200434 on Tuesday, November 04, 2025 at 1:26 PM:
The call was an attempt to reach an individual, but it resulted in a voicemail indicating that the voicemail box has not been set up yet.
Recap
The caller, identified as Derek Reynolds, attempted to reach a person but was informed that the voicemail box has not been set up yet, indicating that the call could not be completed.
The automated response advised the caller to try again late
Timeline
📞
Case Linked Nov 4, 12:50 PM
Case Number:00540831
Subject:New Voice Message from Virtual Tech HCP - NEWARK NJ (973) 494-8552 on 11/04/2025 11:49 AM
Status:Closed
📋
▶
3
Work Order Created Nov 4, 2:40 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Wendy Argueta
Technician:a0h8Y00000JjEstQAF, Virtual Tech
👷
Status: Assigned by Wendy Argueta
From:Entered, Assigned
To:Assigned, On Hold
Duration in Previous:0m
⏱️
▶
2
Labor Added Nov 4, 3:53 PM
Labor Added → Status: Completed
✔️
Status: Completed by Derek Reynolds
From:On Hold, Completed
To:Completed, Closed
Duration in Previous:1h 12m, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonNov 6, 1:37 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 21h
🚨15.0 business days
📨
Status: Invoice Pending by Diane PattonDec 1, 1:49 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:25d 0h
⏳3.0 business days
💰
Status: Invoiced by Diane PattonDec 3, 9:30 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:1d 19h
🚨54.0 business days
🧾
Invoice Created Feb 20, 10:38 AM
Invoice Number:SM-247862
Bottlenecks
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 14.7 business days (threshold: 1.0 business days)
Exceeded by 13.7 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)