Detailed work order timeline, KPIs, and analysis
Oak Street Health • Virtual Tech - Drop Shipment • P3
📍 Oak Street Health - North Newark — 501 Bloomfield Ave, Newark NJ, 07107
Nov 4, 2025 → Feb 9, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 4 → Nov 4 | Created | ▶ Running | 0 | 0 / 3 |
| Nov 4 → Dec 3 | Awaiting Parts | ⏸ Paused | 18 | — |
| Dec 3 → Dec 3 | Ready for Scheduling | ▶ Running | 0 | 0 / 3 |
| Dec 3 → Dec 4 | Assigned | ▶ Running | 1 | 1 / 3 |
| Dec 4 → Dec 4 | Scheduled | ▶ Running | 0 | 1 / 3 |
| Dec 4 → Dec 4 | Reschedule | ▶ Running | 0 | 1 / 3 |
| Dec 4 → Feb 2 | Awaiting Parts - Customer | ⏸ Paused | 39 | — |
| Feb 2 → Feb 3 | Entered | ▶ Running | 1 | 2 / 3 |
| Feb 3 → Feb 3 | Ready for Scheduling | ▶ Running | 0 | 2 / 3 |
| Feb 3 → Feb 3 | Assigned | ▶ Running | 0 | 2 / 3 |
| Feb 3 → Feb 3 | Awaiting Parts - Customer | ⏸ Paused | 0 | — |
| Feb 3 → Feb 3 | Reschedule | ▶ Running | 0 | 2 / 3 |
| Feb 3 → Feb 4 | Entered | ▶ Running | 1 | 3 / 3 |
| Feb 4 → Feb 4 | Completed | ▶ Running | 0 | 3 / 3 |
| Feb 4 → Feb 4 | Assigned | ▶ Running | 0 | 3 / 3 |
| Feb 4 → Feb 4 | Awaiting Parts | ⏸ Paused | 0 | — |
| Feb 4 → Feb 6 | L2 Screening | ▶ Running | 2 | 5 / 3 |
| Feb 6 → Feb 9 | L2 Review | ▶ Running | 1 | 6 / 3 |
2-4 DSR Waiting for MM to change parts status to recieved/closed to close WO.
2/3 KSmith -- Per Norma, unit has been installed already. No onsite service needed.
2/3 KSmith -- Per Norma, the freezer has arrived. Provided 2/10 as a scheduled date and am awaiting response
2/3 KSmith -- Followed up with Norma to see if the freezer has arrived
2/2 KSmith -- Norma believes a new freezer (larger) was being sent by Oak Street and has not yet arrived. Probably need L2 to reach out to customer to confirm if a new freezer has been ordered by Oak Street or if EMSAR is supposed to order the new freezer again.
1/8 KSmith -- Per Norma, the new freezer has not yet arrived
1/7 KSmith -- Followed up with Norma to see if the freezer has arrived
12/29 KSmith -- Per Norma, the new freezer has not yet arrived
12/29 KSmith -- Followed up with Norma to see if the freezer has arrived
12/18 KSmith -- Per Norma, the new fridge has not yet arrived
12/18 KSmith -- Followed up with Norma to see if new freezer has arrived
12/10 KSmith -- Norma advised she will reach out when the new freezer arrives
12/10 KSmith -- Advised Norma to let me know when the larger freezer arrives so we can schedule service to install it
12/8 KSmith -- Followed up with Norma to make sure correct freezer arrived on Friday (Tracking shows delivered on Friday)
12-4 DSR - Norma Perez emailed stating they recieved Freezer however Oak Street was sending a larger Freezer (non-standard Oak Street size). Sent email to MM Team to make sure Freezer comes back to Oak Street Depot.
12/4 KSmith -- Tracking is R and L
12/4 KSmith -- Norma advised that the wrong freezer has been delivered twice now. Norma said she will reach out upon receiving the correct freezer. Chatter to Sean on the PO to see what carrier the tracking number is for. Do not recognize it (00643911-3 WIL)
12/3 KSmith -- Sent email to schedule for 12/10
11-17 DSR Oak Street Depot =0 sent email to customer and Oak Street Team to see they can assist with freezer order.
11-17 DSR Customer reached out requesting ETA for Fridge. Sent chatter to MM Sean Weaver.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03025219 | Parts | Open | 1 | $0.00 | Dec 3, 3:44 PM |
| WL-03025220 | Expenses | Open | 1 | $33.88 | Dec 3, 3:44 PM |
| WL-03091674 | Labor | Open | 0.56666666666667 | $91.93 | Feb 4, 4:41 PM |