Q-00030924
2 pieces of equipment
Manufacturer & Model: Cirrus
Serial: 411/412
Issue: 412 is saying cycle succeeded/ 411 won't hold charge
Customer confirmed these are Tollos Cirrus Ceiling Lifts.
Units will need evaluated-Quote 1 hour per unit for the eval,review and testing to determine if parts are needed at all.
Total Delay123.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.8d / 1.0d SLA
Assigned
15.5d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Awaiting Parts
51.3d / 3.0d SLA
Awaiting Parts - Customer
6.0d
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
40.9d / 2.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
5/19/26 DPatton - Repair & Evaluation line is not an option to choose on the WDL.
3/24/26DPatton - Hi @Scott Berry This IP is marked "Inactive" - can you make it active so we can enter the component on the WO? Cirrus 450 (Tollos) SN# CL-12008
TBA exceeded quote due to additional trip
11/4/25 SReich - Model # not provided to enter the IP.
12-2-25 CAbles 12-2-25 CAbles Model number has been in tech findings since 11-7 2025
12-2-25 XCAbles have batteries been sent yet. Work order is getting old.
12-15-25 CAbles I need someone to reach out to me today regarding the parts order I made back in November.
1-5-2026 CAbles @parts. I really need someone to call me or let me know what is going on with shipment of batteries for this work order and work order 1313024 as soon as possible.
🔧Work Performed
Inspection of Lift. Checked charging system, batteries, and trolley pickups on trolly.
3-9-26 CAbles Batteiries arrived at location. Went and changed out with new ones. Return travel will be on another work order as I am working on 3 separate work orders at this location at same time.
🔍Technician Findings
Cirrus 450 (Tollos) SN# CL-12008
Room 411
Found that system is charging but the batteries won't hold a good charge due to age. Charging system output is 27.3 VDC and 27.5 VDC. Battery 1 has 4.7VDC and second battery has 7.3 VDC. Batteries are only taking 34% charge and won't hold a sufficient charge to run unit. Batteries will need replaced.
⚠️Problem Description
Q-00030924
Manufacturer & Model: Cirrus
Serial: 411
Issue: 411 won't hold charge
Customer confirmed these are Tollos Cirrus Ceiling Lifts.
Units will need evaluated-Quote 1 hour per unit for the eval,review and testing to determine if parts are needed at all.
📄Description
Tollos Cirrus 600 Ceiling Lift
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 20, 2025
To: jbernard@jameslwest.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313022Location: JAMES L WEST CENTER FOR DEMENTIA CAREAddress: 1111 Summit Avenue Fort Worth, TX 76102Device: Problem Description: Q-00030924
Manufacturer & Model: Cirrus
Serial: 411
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 13, 2025
To: jbernard@jameslwest.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313022Location: JAMES L WEST CENTER FOR DEMENTIA CAREAddress: 1111 Summit Avenue Fort Worth, TX 76102Device: Problem Description: Q-00030924
Manufacturer & Model: Cirrus
Serial: 411
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 6, 2025
To: jbernard@jameslwest.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313022Location: JAMES L WEST CENTER FOR DEMENTIA CAREAddress: 1111 Summit Avenue Fort Worth, TX 76102Device: Problem Description: Q-00030924
Manufacturer & Model: Cirrus
Serial: 411
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 29, 2025
To: jbernard@jameslwest.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313022Location: JAMES L WEST CENTER FOR DEMENTIA CAREAddress: 1111 Summit Avenue Fort Worth, TX 76102Device: Problem Description: Q-00030924
Manufacturer & Model: Cirrus
Serial: 411
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 22, 2025
To: jbernard@jameslwest.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313022Location: JAMES L WEST CENTER FOR DEMENTIA CAREAddress: 1111 Summit Avenue Fort Worth, TX 76102Device: Problem Description: Q-00030924
Manufacturer & Model: Cirrus
Serial: 411
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 15, 2025
To: jbernard@jameslwest.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313022Location: JAMES L WEST CENTER FOR DEMENTIA CAREAddress: 1111 Summit Avenue Fort Worth, TX 76102Device: Problem Description: Q-00030924
Manufacturer & Model: Cirrus
Serial: 411
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 8, 2025
To: jbernard@jameslwest.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313022Location: JAMES L WEST CENTER FOR DEMENTIA CAREAddress: 1111 Summit Avenue Fort Worth, TX 76102Device: Problem Description: Q-00030924
Manufacturer & Model: Cirrus
Serial: 411
Mar 24, 2026 1:10pm
Hi @Scott Berry This IP is marked "Inactive" - can you make it active so we can enter the component on the WO? Cirrus 450 (Tollos) SN# CL-12008
📅
WO-01313022 - Evaluation - Fort Worth - JAMES L WEST CENTER FOR DEMENTIA CARE
Nov 7, 2025 10:00am – 11:00am
Work Order: WO-01313022
Account: JAMES L WEST CENTER
Customer Case Number:
Location: JAMES L WEST CENTER FOR DEMENTIA CARE
Address: 1111 Summit Avenue, Fort Worth, TX 76102
Manufacturer:
Model #:
Serial #:
Contact Name: Jason Bernard
Contact Phone: 817-877-1199
Contact Email: jbernard@jameslwest
Case #00539323 – EMSAR Customer Set-Up / Update Sheet
Status: Closed | Priority: Standard
Q-00030924
2 pieces of equipment
Manufacturer & Model: Cirrus
Serial: 411/412
Issue: 412 is saying cycle succeeded/ 411 won't hold charge
Customer confirmed these are Tollos Cirrus Ceiling Lifts.
Units will need evaluated-Quote 1 hour per unit for the eval,review and testing to deter
Morning Jason,
I'm Dave Creditt with Emsar Tech Support.on the request for the units listed. Can you tell me the MFG and any specific model numbers and what these are/used for?. The only Cirrus product is a Overhead Lift Service.
Thanks
Dave
ref:!00DA0093zU.!500VU0clxd4:ref
💬Case Comment
Internal Nov 4, 2025 9:19am
sent follow up to Scott on Contract update
💬Case Comment
Internal Oct 31, 2025 12:26pm
awaiting for Scott B to update the contract
Timeline
📞
Case Linked Oct 29, 2:09 PM
Case Number:00539323
Subject:EMSAR Customer Set-Up / Update Sheet
Status:Closed
⚠️5.0 business days
📋
▶
2
Work Order Created Nov 4, 3:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Technician Assigned Nov 4, 3:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:12m
👷
Technician Assigned by Kaitlyn KelchNov 4, 3:33 PM