Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313054 ↗ ServiceMax

GULDMANN INC • Installation • PC

📍 Marion VA Medical Center — 2401 W Main St, Marion IL, 62959

Nov 4, 2025 → Nov 20, 2025

✅ Completed
PC Per client agreement
Target: Nov 19, 2025
🕐 Clock stopped: Completed (Nov 20)
✗ SLA Missed
Dispatch 0.0d
Coordinators 12.8d
Billing 4.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.8 days
Over SLA
Billing
4.7 days
Over SLA
Created: Nov 4, 2025 Due: Nov 19, 2025 Completed: Nov 20, 2025 (on time)
📅
12.3 days Total Age
⏱️
18.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
30.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Nov 17, 2025
Visit 2 Nov 18, 2025
Visit 3 Nov 19, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535390
Marion VA Primary Care - ID 103796
Quoted
SOW: Completion of Installation in progress: Install traverse rail, hanger, and lift NOTE: Techs will assist with materials delivery / unloading truck
Priority
Standard
Origin
Email
Reason
New Case
Contact
Will Ward
Owner
Installations Cases
Created
Oct 14, 2025
Work Orders from this Case (2)
WO-01313054 (current) Invoiced
Installation • Christopher Ables
Created: Nov 4, 2025 • Closed: Nov 20, 2025
WO-01374429 Assigned
Admin • Nicole Floyd
Created: May 14, 2026
Completed with significant delays
Invoiced • 191 days old
🚨
Primary Delay 18.0 days stuck in "Closed"
⏱️
Total Delay 30.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
6.4d / 2.0d SLA
Closed
18.0d / 1.0d SLA
Ready to Bill
4.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-19-26 CAbles - Waiting on Jeffery to get his time and pictures attached to work order. Now 5:26PM Central time

🔧 Work Performed
11-17-25 CAbles Travel from Dallas to Marion Illinois 11-18-25 CAbles Installed 2nd stage. Rails< trolleys, charging system, motor update and weight testing complete. Verified charging. Left town and made it as far as Littlerock AR. 11-19-25 CAbles Travel home Unit ready to use
🔍 Technician Findings
2nd stage needs complete
⚠️ Problem Description
SOW: Completion of Installation in progress: Install traverse rail, hanger, and lift NOTE: Techs will assist with materials delivery / unloading truck

Timeline

📞
Case Linked Oct 14, 1:17 PM
Case Number: 00535390
Subject: Marion VA Primary Care - ID 103796
Status: Quoted
🚨 16.0 business days
📋
▶
2 Work Order Created Nov 4, 4:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.9 business days
👷
▶
2 Technician Assigned Nov 12, 3:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by David Carvalho
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 22h
🗓️
▶
2 Status: Scheduled Nov 12, 3:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by David Carvalho
Scheduled For: 2025-11-18T16:00:00.000+0000
📅
Dispatch Scheduled by David Carvalho Nov 12, 3:51 PM
Scheduled For: 2025-11-18T13:00:00.000+0000
⏳ 3.0 business days
💵
Expenses Added Nov 14, 5:06 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.9 business days
⏱️
▶
2 4x Labor Added Nov 18, 9:58 PM
4x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
9x Expenses Added Nov 19, 1:18 AM
Type: Expenses, Labor
Status: Open
Qty: 1, 0.25, 6.4166666666667, 5.3333333333333, 15.5
⏱️
4x Labor Added Nov 19, 5:59 PM
Type: Labor, Expenses
Status: Open
Qty: 10
⏱️
▶
2 Labor Added Nov 19, 6:19 PM
Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Nov 20, 9:26 AM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Christopher Ables Nov 20, 10:31 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 18h, 0m
🚨 18.0 business days
📄
Status: Ready to Bill by Nicole Floyd Dec 15, 1:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 25d 3h
⚠️ 5.0 business days
📨
▶
2 Status: Invoice Pending Dec 19, 10:15 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249595

Bottlenecks

Ready for Scheduling
Duration: 6.3 business days (threshold: 1.0 business days)
Exceeded by 5.3 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Ready to Bill
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days

🔗 Related Artifacts

📞
Case 00535390
Quoted

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Christopher Ables
Scheduled
Nov 18, 8:00 AM
Created
Nov 4, 4:36 PM
Invoice #
SM-249595

Work Details (24)

Name Type Status Qty Amount Date
WL-03008078 Expenses Open 1 $0.00 Nov 14, 5:06 PM
WL-03012312 Labor Open 6.4166666666667 $6,775.00 Nov 18, 9:58 PM
WL-03012313 Labor Open 5.3333333333333 $0.00 Nov 18, 9:58 PM
WL-03012310 Labor Open 11 $0.00 Nov 18, 9:58 PM
WL-03012311 Labor Open 0.25 $0.00 Nov 18, 9:58 PM
WL-03012319 Expenses Open 1 $0.00 Nov 18, 10:00 PM
WL-03012618 Expenses Open 1 $0.00 Nov 19, 1:18 AM
WL-03012620 Expenses Open 1 $0.00 Nov 19, 1:18 AM
WL-03012621 Expenses Open 1 $0.00 Nov 19, 1:18 AM
WL-03012619 Expenses Open 1 $0.00 Nov 19, 1:18 AM
WL-03012613 Labor Open 0.25 $0.00 Nov 19, 1:18 AM
WL-03012614 Labor Open 6.4166666666667 $0.00 Nov 19, 1:18 AM
WL-03012615 Labor Open 5.3333333333333 $0.00 Nov 19, 1:18 AM
WL-03012616 Labor Open 15.5 $0.00 Nov 19, 1:18 AM
WL-03012617 Expenses Open 1 $0.00 Nov 19, 1:18 AM
WL-03013645 Labor Open 10 $0.00 Nov 19, 5:59 PM
WL-03013646 Expenses Open 1 $0.00 Nov 19, 5:59 PM
WL-03013647 Expenses Open 1 $0.00 Nov 19, 5:59 PM
WL-03013648 Expenses Open 1 $0.00 Nov 19, 5:59 PM
WL-03013705 Labor Open 5.5 $0.00 Nov 19, 6:19 PM
WL-03013714 Expenses Open 1 $0.00 Nov 19, 6:23 PM
WL-03013715 Expenses Open 1 $0.00 Nov 19, 6:23 PM
WL-03013716 Expenses Open 1 $0.00 Nov 19, 6:23 PM
WL-03014317 Expenses Open 1 $0.00 Nov 20, 9:26 AM

Details