No IssuesWork order progressed without significant delays
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
051426 NFloyd - Awaiting final confirmation of costs from Allison/Payroll team. See details in chatter feed.
⚠️Problem Description
Retroactive prevailing wage compliance review, payroll correction processing, certified payroll reconstruction, and associated administrative efforts for Marion VA Primary Care project (ID 103796) following post-project certified payroll request.
May 14, 2026 7:51am
From: Nicole Floyd <nicole.floyd@emsar.com>
Date: Thursday, May 14, 2026 at 6:44 AM
To: Allison Ramos <allison.ramos@emsar.com>
Cc: Regina Shoals-Hicks <regina.shoals-hicks@emsar.com>; Brad Knudson <bknudson@emsar.com>
Subject: Re: Certified Reporting - Invoice # 267600199, PO # 23-002 - Marion VA (ID 103796) - WO-01313054
Customer removed for internal review —
@Allison Ramos Thanks for sending the out. So that we can finalize the WO billing and determine whether the quoted amount fully covers the costs to EMSAR, could provide the following:
Actual wage adjustment amount required per employeeActual fringe benefit adjustment amount required per employeeWhether W2c processing is required for one or both employeesEstimated Paycom correction cost(s)Estimated employer payroll tax impact
I want to ensure the quoted amount appropriately covers EMSAR’s anticipated costs before we proceed further.
Thanks again,
Nikki Floyd
Mobile: 305-788-8098
Case #00535390 – Marion VA Primary Care - ID 103796
Status: Quoted | Priority: Standard
SOW: Completion of Installation in progress: Install traverse rail, hanger, and lift
NOTE: Techs will assist with materials delivery / unloading truck
📧Marion VA Primary Care Quote [ ref:!00DA0093zU.!500VU0aXR9a:ref ]Oct 15, 2025 4:27pm
From: nicole.floyd@emsar.com
Hi Will,
Thanks for reaching out. We're happy to jump in and wrap this up.
Our quote is attached but I do want to confirm a couple of details to ensure that the quote is accurate — could you please provide the Project ID and confirm whether this request is for installation completion of a single patient lift (traverse rail, hanger, and lift only)?
As mentioned, we've got this tentatively slotted for the first week of November.
Best regards,
Nikki Floyd
EMSAR - Project Manager
Mobile: 305-7
💬Case Comment
Internal Oct 14, 2025 1:59pm
putting on Hold as Install team was contacted 1st and sales copied in after the fact. Wait for Marcus to instruct