Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Brooke Army Medical Center — 3551 Roger Brooke Dr Bldg 3600, Biomed Eng, FORT SAM HOUSTON TX, 78234
Nov 5, 2025 → Dec 4, 2025
12/3/25 SReich
Your shipment
1ZE444250170873839
Delivered On
Wednesday, December 03 at 10:21 A.M. to the Receiver
12/3/25 SReich
Order No: 741283 Customer PO No: SR1487626 Customer: Midmark No Charge Service Request NO: 1487626 Ship To Name: Dept of the Army Ship To Address: 3551 Roger Brooke Dr Bldg 3600 Ship To City/State: FORT SAM HOUSTON, TX 78234 Waybill (Tracking #): 1ZE444250170873839 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 02-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10060-00 SERIAL #: DESCRIPTION: KIT, MOVE SYSTEM, SWIVEL ARM ASS'Y R.H12/2/25 CDempsey- Midmark shipped incorrect parts for the child therefore this remains open.
12/1/25 CDempsey- Curtis cannot close due to open child still that has parts ordered. Scheduled to be onsite today.
11/25/2025 SRobinson-
Order No: 739947
Customer PO No: SR1487626
Customer: Midmark No Charge
Service Request NO: 1487626
Ship To Name: Dept of the Army
Ship To Address: 3551 Roger Brooke Dr Bldg 3600
Ship To City/State: FORT SAM HOUSTON, TX 78234
Waybill (Tracking #): 1ZE444250170922759
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 24-NOV-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10060-00 SERIAL #: DESCRIPTION: KIT, MOVE SYSTEM, SWIVEL ARM ASS'Y R.H
11/21/25 CDempsey- Curtis cannot close due to open child still that has parts coming.
11/19/2025 Sramen - found WO with serviced date timestamp. Removed since FSE will be returning.
11/18 KKelch called Julio to schedule for 11/20 between 9 and 11 am. Customer confirmed. Call logged on WO-01313382
11/18/25 CDempsey- Tech needs to return due to parts having arrived after he was onsite yesterday. When job was scheduled, there were 4 units (V2855774, V2856322, V2834464, V2837603) with parts scheduled to deliver on the 14th therefore it was scheduled for the 17th. However, on the 14th Midmark added an additional unit (V2855664) and an additional shipment. Although that new info was added to the notes below at the time, nobody was looking here being as this wo was already scheduled. I believe there should be some direct communication to the coordinator so we have the opportunity to reschedule rather than have to make a return visit which Midmark may not be willing to pay for.
11/14/2025jsells
Ship To Name: Dept of the Army Ship To Address: 3551 Roger Brooke Dr Bldg 3600 Ship To City/State: FORT SAM HOUSTON, TX 78234 Waybill (Tracking #): 1ZE444250170203679 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 14-NOV-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10062-00 SERIAL #: DESCRIPTION: KIT, MOVE SYSTEM, FIXED SWING ARM11/12 KKelch Julio called me back to schedule for 11/17 between 9 and 11 am. Customer confirmed. Call logged on WO-01313382
11/12 KKelch called Julio to schedule for 11/17 between 9 and 11 am. Left VM. Call logged on WO-01313382
11/12 KHardison: Updated due date.
1ZE444250348210557
1 of 2 Piece Shipment
Estimated delivery
Friday, November 14 between 9:45 A.M. - 11:45 A.M.
LINE NO: 1.1 QTY: 1 ITEM: 9A600002 SERIAL #: V2882102 DESCRIPTION: ADA SIDE RAIL WITH ARTICULATION LINE NO: 2.1 QTY: 1 ITEM: 9A600002 SERIAL #: V2881452 DESCRIPTION: ADA SIDE RAIL WITH ARTICULATION11//2025jsells
left a voicemail with the wo # and told them a coordinator will call to schedule the visit
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03010544 | Labor | Open | 1 | $110.00 | Nov 17, 7:51 PM |
| WL-03015062 | Labor | Open | 1 | $110.00 | Nov 20, 3:47 PM |
| WL-03015214 | Travel | Open | 150 | $0.00 | Nov 20, 4:55 PM |
| WL-03015215 | Labor | Open | 3.5 | $0.00 | Nov 20, 4:56 PM |