Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313544 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Northside Hospital Inc — 1285 Upper Hembree Rd, Roswell GA, 30076

Nov 6, 2025 → Mar 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 2, 2026
✗ SLA Missed
Active: 56 biz days
Paused: 23 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸22d
⏸ Clock Paused
Status: Ready for Release
Nov 6 → Dec 11, 2025
22 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 12, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Dec 15, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 1 of ? biz days used
54d
▶ Clock Running
Status: Scheduled
Dec 15 → Mar 5, 2026
54 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 56 of ? biz days used
Created: Nov 6, 2025 Completed: Mar 6, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Dec 11 Ready for Release ⏸ Paused 22 —
Dec 11 → Dec 12 Ready for Scheduling ▶ Running 1 1
Dec 12 → Dec 12 Scheduled ▶ Running 0 1
Dec 12 → Dec 15 Ready for Release ⏸ Paused 1 —
Dec 15 → Dec 15 Ready for Scheduling ▶ Running 0 1
Dec 15 → Dec 15 Assigned ▶ Running 0 1
Dec 15 → Mar 5 Scheduled ▶ Running 54 55
Mar 5 → Mar 6 Tech On Site ▶ Running 1 56
Dispatch 0.1d
Holding 23.7d (excluded)
Coordinators 56.7d
Field Work 1.1d
Billing 1.5d
✗ SLA Missed
Dispatch
0.1 days
Holding (excluded from total)
23.7 days
Coordinators
56.7 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 6, 2025 Due: Mar 2, 2026 Completed: Mar 6, 2026 (3 days late)
📅
78.6 days Total Age
⏱️
54.7d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
58.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00541832
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 6, 2025
Work Orders from this Case (2)
WO-01313544 (current) Invoiced
Preventive Maintenance • Bruce Ballard
Created: Nov 6, 2025 • Closed: Mar 5, 2026
WO-01313547 Invoiced
Preventive Maintenance • Nkosi Wilson
Created: Nov 6, 2025 • Closed: Jan 8, 2026
Completed with significant delays
Invoiced • 282 days old
🚨
Primary Delay 54.7 days stuck in "Scheduled"
⏱️
Total Delay 58.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
23.7d
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
54.7d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

** this device is located @ 1285 Upper Hembree Rd Roswell, GA 30076"

12/11/2025 mklose rcvd email from Kimberly, confirm Bruce March 5th @noon

12/11/2025 mklose rcvd email from Kimberly, adv this device is at Roswell location. Bruce is there March 5th @9am. Asked to do both devices at same time. adv yes, bruce can do this device @11

12/10/2025 mklose sent email to Kimberly for assistance with POC

11/10/2025 EMartin sent email to Natasha Lobban-Malone natasha.lobban@northside.com for update on device

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System Installed Product 88960667 - USD20B0677
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Nov 6, 3:13 PM
Case Number: 00541832
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 6, 3:52 PM
Work Order: WO-01313544
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Erin Martin Nov 6, 4:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 28m
🚨 23.0 business days
📅
Status: Ready for Scheduling by Megan Klose Dec 11, 10:31 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 34d 18h
⏳ 2.0 business days
👷
▶
3 Technician Assigned Dec 12, 4:26 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-03-05T17:00:00.000+0000
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Release
Duration in Previous: 1d 5h, 1m
⏳ 1.9 business days
📅
▶
5 Status: Ready for Scheduling Dec 15, 1:26 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: a0hVU000002ifixYAA, Bruce Ballard
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-03-05T17:00:00.000+0000
🚨 55.0 business days
🔧
Status: Tech On Site by Bruce Ballard Mar 5, 11:44 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 79d 22h
⏱️
▶
2 5x Labor Added Mar 5, 8:20 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Bruce Ballard
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 38m, 0m
⚠️ 5.5 business days
⏱️
▶
2 Labor Added Mar 12, 9:05 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 6d 11h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 53m
💰
Status: Invoiced by Josh Longway Mar 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 59m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 54.7 business days (threshold: 2.0 business days)
Exceeded by 52.7 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

📞
Case 00541832
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Mar 5, 12:00 PM
Created
Nov 6, 3:52 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03132642 Labor Open 1 $0.00 Mar 5, 8:20 PM
WL-03132643 Labor Open 2 $275.00 Mar 5, 8:20 PM
WL-03132644 Labor Open 1 $0.00 Mar 5, 8:20 PM
WL-03132645 Travel Open 32 $0.00 Mar 5, 8:20 PM
WL-03132646 Travel Open 31 $0.00 Mar 5, 8:20 PM
WL-03140862 Labor Open 0.016666666666667 $38.00 Mar 12, 9:05 AM

Details