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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313547 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Northside Hospital Inc — 1000 Johnson Ferry Rd, Atlanta GA, 30342

Nov 6, 2025 → Jan 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 2, 2026
✓ SLA Met (35 biz days early)
Active: 6 biz days
Paused: 34 biz days
🕐 Clock stopped: Completed (Jan 8, 2026)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸22d
⏸ Clock Paused
Status: Ready for Release
Nov 6 → Dec 11, 2025
22 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
Dec 11 → Dec 30, 2025
12 business days (not counted)
4d
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 6, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 6 → Jan 8, 2026
2 business days (counted)
Running total: 6 of ? biz days used
Created: Nov 6, 2025 Completed: Jan 8, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Dec 11 Ready for Release ⏸ Paused 22 —
Dec 11 → Dec 11 Ready for Scheduling ▶ Running 0 0
Dec 11 → Dec 30 Ready for Release ⏸ Paused 12 —
Dec 30 → Jan 6 Scheduled ▶ Running 4 4
Jan 6 → Jan 8 Tech On Site ▶ Running 2 6
Dispatch 0.0d
Holding 34.8d (excluded)
Coordinators 5.0d
Field Work 3.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
34.8 days
Coordinators
5.0 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 6, 2025 Due: Mar 2, 2026 Completed: Jan 8, 2026 (53 days early)
📅
40.4 days Total Age
⏱️
22.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
8.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541832
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 6, 2025
Work Orders from this Case (2)
WO-01313544 Invoiced
Preventive Maintenance • Bruce Ballard
Created: Nov 6, 2025 • Closed: Mar 5, 2026
WO-01313547 (current) Invoiced
Preventive Maintenance • Nkosi Wilson
Created: Nov 6, 2025 • Closed: Jan 8, 2026
Completed with minor delays
Invoiced • 282 days old
🚨
Primary Delay 22.3 days stuck in "Ready for Release"
⏱️
Total Delay 8.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
34.8d
Scheduled
5.0d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Closed
4.4d / 1.0d SLA
07e-Partial Project
1.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/30/2025 EMartin rcvd email from Jessica Coe confirming onsite 01/06/26 at 9 am

12/24/2025 EMartin sent email to Natasha Lobban-Malone natasha.lobban@northside.com for update on device

12/11/2025 mklose emailed Natasha to schedule Bruce 12/12

12/11/2025 mklose rcvd email from Kevin, adv not his device. asked if he could assist me in location correcting POC

12/11/2025 mklose sent email to kevin.becker@northside.com, offered bruce March 5th 

12/10/2025 mklose sent email to Kimberly for assistance with POC

11/10/2025 EMartin sent email to Natasha Lobban-Malone natasha.lobban@northside.com for update on device

🔧 Work Performed
EPIQ CVx Ultrasound System IP 88964321 SN USD20B0652
🔍 Technician Findings
EPIQ CVx Ultrasound System IP 88964321 SN USD20B0652
⚠️ Problem Description
EPIQ CVx Ultrasound System IP 88964321 SN USD20B0652
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Nov 6, 3:13 PM
Case Number: 00541832
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 6, 3:59 PM
Work Order: WO-01313547
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Erin Martin Nov 6, 4:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
🚨 23.0 business days
📅
Status: Ready for Scheduling by Megan Klose Dec 11, 3:27 PM
From: Ready for Release, Ready for Scheduling
To: Ready for Scheduling, Ready for Release
Duration in Previous: 34d 23h, 0m
🚨 13.0 business days
👷
▶
4 Technician Assigned Dec 30, 9:01 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 18d 17h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-06T17:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-06T14:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Jan 6, 9:11 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 0h
⏳ 3.0 business days
⏱️
▶
2 2x Labor Added Jan 8, 3:39 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 6h, 0m
⚠️ 5.0 business days
⏱️
Labor Added Jan 14, 12:25 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 14, 12:31 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 20h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00541832
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Jan 6, 9:00 AM
Created
Nov 6, 3:59 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03057912 Labor Open 2 $0.00 Jan 8, 3:39 PM
WL-03057913 Labor Open 2.5 $275.00 Jan 8, 3:39 PM
WL-03064681 Labor Open 0.016666666666667 $38.00 Jan 14, 12:25 PM

Details