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WO-01313632 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 LONGEVITI NEUROSOLUTIONS — 101 W DICKMAN ST STE 600, BALTIMORE MD, 21230

Nov 7, 2025 → Present

⛔ Blocked
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
⚠ 117 biz days overdue
Active: 190 biz days
▶ Clock Running
Status: Created
Nov 7 → Nov 10, 2025
1 business day (counted)
Running total: 1 of ? biz days used
64d
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Feb 17, 2026
64 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 66 of ? biz days used
124d
▶ Clock Running
Status: On Hold
Feb 18 → Aug 16, 2026
124 business days (counted)
Running total: 190 of ? biz days used
Created: Nov 7, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 10 Created ▶ Running 1 1
Nov 10 → Feb 17 Ready for Scheduling ▶ Running 64 65
Feb 17 → Feb 18 Assigned ▶ Running 1 66
Feb 18 → Aug 16 On Hold ▶ Running 124 190
Dispatch 2.0d
Coordinators 66.7d
⚠ Overdue
Dispatch
2.0 days
Over SLA
Coordinators
66.7 days
Over SLA
Created: Nov 7, 2025 Due: Feb 28, 2026 (169 days overdue)
📅
191.0 days Total Age
⏱️
64.9d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
66.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541882
GE FMI 78101 WO request
Closed
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Nov 6, 2025
Work Orders from this Case (2)
WO-01313632 (current) On Hold
FCO • Fady Messak
Created: Nov 7, 2025
WO-01313633 Invoiced
FCO • Jeffrey Coles
Created: Nov 7, 2025 • Closed: Mar 20, 2026
Behind Schedule - Needs Attention
On Hold • 281 days old
🚨
Primary Delay 64.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 66.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Scheduling
64.9d / 1.0d SLA
Assigned
1.7d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/30/2026 MHamersley - recd call from David Zajc, 202-302-0296, he said that this device is in California and will not be returning to Longevity Neuro Solutions, he apologized for not being clear last time we spoke.


04/17/2026 MHamersley - recd email from Dave, stating "This unit is with our team in California who is coordinating the FMI with Fady"


04/16/2026 MHamersley - called 202-302-0296, call went to Dave's VM/LM; checking location status for VGC006538- w/ clinical team in California; sent email: dzajc@longeviti.com


02/17/2026 RFosbury Dave Zajc stated this device is with the Clinical Team in California

01/19/2026 RFosbury called Dave Zajc at 202-302-0296 discussed if there was way Dave could perform the upgrades. These are demo units at residential locations 

11/06/2025 MHamersley - recd call from Dave Zajc, 202-302-0296, he confirmed Venue Go Ultrasound VGC000957 at his location, he also has VGC006538- w/ clinical team in California, VGC006527- will be returning soon; they recd 1 set of batteries on 10/27/2025


WO-01281539-Venue Go Ultrasound VGC000957

WO-01313632-Venue Go Ultrasound VGC006538

WO-01313633-Venue Go Ultrasound VGC006527

🔧 Work Performed
FMI 78101 Not Required – FMI was previously completed
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📞
Case Linked Nov 6, 4:51 PM
Case Number: 00541882
Subject: GE FMI 78101 WO request
Status: Closed
📋
Work Order Created Nov 7, 9:56 AM
Work Order: WO-01313632
Type: FCO
Priority: PC
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Nov 10, 11:38 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 3d 1h
🚨 65.0 business days
👷
▶
2 Technician Assigned Feb 17, 1:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Ready for Scheduling
To: Assigned
Duration in Previous: 99d 1h
⏳ 2.0 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 4:47 PM
From: Assigned
To: On Hold
Duration in Previous: 1d 3h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 64.9 business days (threshold: 1.0 business days)
Exceeded by 63.9 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00541882
Closed

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
N/A
Created
Nov 7, 9:56 AM
Invoice #
N/A

Details