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WO-01313633 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 LONGEVITI NEUROSOLUTIONS — 2424 Distillery St - Suite 2401, Baltimore MD, 21230

Nov 7, 2025 → Mar 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (7 biz days early)
Active: 88 biz days
🕐 Clock stopped: Tech Off Site (Mar 20, 2026)
▶ Clock Running
Status: Created
Nov 7 → Nov 10, 2025
1 business day (counted)
Running total: 1 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Feb 11, 2026
61 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Entered
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 63 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Feb 12 → Mar 10, 2026
17 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Entered
Mar 10 → Mar 10, 2026
0 business days (counted)
Running total: 80 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 10 → Mar 20, 2026
8 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 20 → Mar 20, 2026
0 business days (counted)
Running total: 88 of ? biz days used
Created: Nov 7, 2025 Tech Off Site: Mar 20, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 10 Created ▶ Running 1 1
Nov 10 → Feb 11 Ready for Scheduling ▶ Running 61 62
Feb 11 → Feb 12 Scheduled ▶ Running 1 63
Feb 12 → Feb 12 Entered ▶ Running 0 63
Feb 12 → Mar 10 Scheduled ▶ Running 17 80
Mar 10 → Mar 10 Entered ▶ Running 0 80
Mar 10 → Mar 20 Scheduled ▶ Running 8 88
Mar 20 → Mar 20 Tech On Site ▶ Running 0 88
Dispatch 2.0d
Coordinators 90.1d
Field Work 0.9d
Billing 4.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
90.1 days
Over SLA
Field Work
0.9 days
Billing
4.1 days
Over SLA
Created: Nov 7, 2025 Due: Mar 31, 2026 Completed: Mar 20, 2026 (11 days early)
📅
89.0 days Total Age
⏱️
61.9d in Ready for Scheduling Longest Stage
🔄
14 transitions Status Changes
⚠️
90.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541882
GE FMI 78101 WO request
Closed
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Nov 6, 2025
Work Orders from this Case (2)
WO-01313632 On Hold
FCO • Fady Messak
Created: Nov 7, 2025
WO-01313633 (current) Invoiced
FCO • Jeffrey Coles
Created: Nov 7, 2025 • Closed: Mar 20, 2026
Completed with significant delays
Invoiced • 281 days old
🚨
Primary Delay 61.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 90.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Scheduling
61.9d / 1.0d SLA
Scheduled
28.2d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.1d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Unable to complete FMI78101 note state software E is needed but confirmed by GE software A will be needed for this device will return on 3/20/26 Jcoles

03/20/2026 SRobinson- Created follow up WO as requested. (WO-01360667)

03/13/20226 SRobinson- Emailed Keith Daily to advise schedule updated 03/20.

03/10/2026 SRobinson- Called Keith Daily, 443-452-7418. It went to VM, LM advising tech will be onsite 03/16 to complete this software update. Dispatching WO to Jeffrey for 03/16 to complete software update.

02/23/2026 RFosbury, working with GE to correct software version for work order. Work to reschedule for this week (2/25/2026)

02/12/2026 RFosbury changing to Rick C

02/11/2026 RFosbury dispatching for Rodney on Feb 18th

01/19/2026 RFosbury called Dave Zajc at 202-3032-0296 discussed if there was way Dave could perform the upgrades. These are demo units at residential locations 

11/06/2025 MHamersley - recd call from Dave Zajc, 202-302-0296, he confirmed Venue Go Ultrasound VGC000957 at his location, he also has VGC006538- w/ clinical team in California, VGC006527- will be returning soon; they recd 1 set of batteries on 10/27/2025


WO-01281539-Venue Go Ultrasound VGC000957

WO-01313632-Venue Go Ultrasound VGC006538

WO-01313633-Venue Go Ultrasound VGC006527

🔧 Work Performed
Unable to complete FMI78101 note state software E is needed but confirmed by GE software A will be needed for this device will return on 3/20/26 Follow up created WO-01360667 SR 1-557576584271
🔍 Technician Findings
Unable to complete FMI78101 note state software E is needed but confirmed by GE software A will be needed for this device will return on 3/20/26 Follow up created WO-01360667 SR 1-557576584271
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.4 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📞
Case Linked Nov 6, 4:51 PM
Case Number: 00541882
Subject: GE FMI 78101 WO request
Status: Closed
📋
Work Order Created Nov 7, 9:57 AM
Work Order: WO-01313633
Type: FCO
Priority: PC
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Nov 10, 11:40 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 3d 1h
🚨 62.0 business days
📅
▶
3 Dispatch Scheduled Feb 11, 2:36 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 93d 2h
👷
Technician Assigned by Rich Fosbury
Technician: Rodney Charles
🆕
▶
3 Status: Entered Feb 12, 12:27 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Rick Charles
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-18T05:00:00.000+0000, 2026-02-18T00:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 18, 12:26 PM
Scheduled For: 2026-02-18T17:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 23, 12:30 PM
Scheduled For: 2026-02-25T17:00:00.000+0000
🚨 12.0 business days
🆕
▶
4 Status: Entered Mar 10, 1:29 PM
Status: Entered → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Shelby Robinson
From: Entered
To: Scheduled
Duration in Previous: 1m
👷
Technician Assigned by Shelby Robinson
Technician: Jeffrey Coles
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-03-16T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Shelby Robinson Mar 13, 10:48 AM
Scheduled For: 2026-03-20T12:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Mar 20, 11:38 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 22h
⏱️
6x Labor Added Mar 20, 6:45 PM
Type: Labor, Travel
Status: Open
Qty: 1, 2.5, 30
🚗
▶
2 Status: Tech Off Site Mar 20, 6:50 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Jeffrey Coles
From: Tech Off Site
To: Completed
Duration in Previous: 4m
🏁
Status: Closed by Jeffrey Coles Mar 20, 6:59 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 4.6 business days
⏱️
▶
2 Labor Added Mar 26, 9:31 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 14h
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Mar 27, 10:20 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 30, 4:05 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3d 5h
🧾
▶
2 Invoice Created Mar 30, 4:38 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 33m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 61.9 business days (threshold: 1.0 business days)
Exceeded by 60.9 business days
Scheduled
Duration: 17.8 business days (threshold: 2.0 business days)
Exceeded by 15.8 business days
Scheduled
Duration: 8.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00541882
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Mar 20, 8:00 AM
Created
Nov 7, 9:57 AM
Invoice #
SM-257834

Work Details (7)

Name Type Status Qty Amount Date
WL-03153921 Labor Open 1 $250.00 Mar 20, 6:45 PM
WL-03153922 Labor Open 2.5 $100.00 Mar 20, 6:45 PM
WL-03153923 Labor Open 1 $0.00 Mar 20, 6:45 PM
WL-03153924 Labor Open 1 $0.00 Mar 20, 6:45 PM
WL-03153925 Travel Open 30 $0.00 Mar 20, 6:45 PM
WL-03153926 Travel Open 30 $0.00 Mar 20, 6:45 PM
WL-03160333 Labor Open 0.016666666666667 $38.00 Mar 26, 9:31 AM

Details