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WO-01314554 ↗ ServiceMax

GULDMANN INC • Installation • PC

📍 UVA Northridge Medical Park — 2965 Ivy Rd. 250 West, Charlottesville VA, 22903

Nov 11, 2025 → Mar 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✗ SLA Missed (12 biz days late)
Active: 84 biz days
🕐 Clock stopped: Canceled (Mar 17, 2026)
▶ Clock Running
Status: Created
Nov 11 → Nov 13, 2025
2 business days (counted)
Running total: 2 of ? biz days used
82d
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Mar 17, 2026
82 business days (counted)
Running total: 84 of ? biz days used
Created: Nov 11, 2025 Canceled: Mar 17, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 11 → Nov 13 Created ▶ Running 2 2
Nov 13 → Mar 17 Ready for Scheduling ▶ Running 82 84
Dispatch 2.0d
Coordinators 82.4d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Coordinators
82.4 days
Over SLA
Created: Nov 11, 2025 Due: Feb 27, 2026 Completed: Mar 17, 2026 (17 days late)
📅
84.0 days Total Age
⏱️
82.4d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
82.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533877
UVA Health Systems - ID 104784- QTY 2 x Hoist Swap
Closed
SOW: QTY 2 x Hoist swap (GH3+ 605 for Tollos rail kit) w/ Charging in the Hand Control, with Medium Hanger Bar and Tollos conversion trolley.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Will Ward
Owner
Installations Cases
Created
Oct 8, 2025
Work Orders from this Case (3)
WO-01308438 Invoiced
Installation • Saul Morales
Created: Oct 8, 2025 • Closed: Oct 11, 2025
WO-01314552 Canceled
Installation
Created: Nov 11, 2025
WO-01314554 (current) Canceled
Installation
Created: Nov 11, 2025
Behind Schedule - Needs Attention
Canceled • 277 days old
🚨
Primary Delay 82.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 82.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Scheduling
82.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

NFloyd - This work is being split into 3 phases - THIS WO IS FOR PHASE 3

Any change orders need to be confirmed by change order quotes and billed in addition to each WO

⚠️ Problem Description
SOW: PHASE THREE - QTY 2 x Hoist swap (GH3+ 605 for Tollos rail kit) w/ Charging in the Hand Control, with Medium Hanger Bar and Tollos conversion trolley.

Timeline

📞
Case Linked Oct 8, 10:12 AM
Case Number: 00533877
Subject: UVA Health Systems - ID 104784- QTY 2 x Hoist Swap
Status: Closed
🚨 23.0 business days
📋
Work Order Created Nov 11, 12:01 PM
Work Order: WO-01314554
Type: Installation
Priority: PC
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Scott Berry Nov 13, 3:57 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2d 3h
🚨 83.0 business days
🚫
Status: Canceled by David Carvalho Mar 17, 3:33 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 123d 22h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 82.4 business days (threshold: 1.0 business days)
Exceeded by 81.4 business days

🔗 Related Artifacts

📞
Case 00533877
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 11, 12:01 PM
Invoice #
N/A

Details