Oak Street Health - 48 Hour - 115036: New Work Order Assigned
Closed
Work Order Description:
Our Retinavue is not charging when plugged in. However, if I hold the connector where it attaches to the machine, it starts charging, but as soon as I let go, it stops. I tried using a different outlet but the issue remains, I have included a video to help demonstrate the problem. This is urgent, as we need to address it before it begins to affect patient care.
Unit arrived into Depot. Preparing unit for Hotswap.
Shipping Hot swap to site _
Welch Allyn RV700B - RetinaVue 700 Imager Visual Analyzer
Asset ID#: 13254104
S/N: 700220200061
Outbound - 1Z01E3E70298355483
- Delivered - 11/20/2025
Return - 1Z01E3E79096509897
_________________________________________
Site reached out and wanted new box and return label to ship device in for repair -
20 x 14 x 14" Corrugated Box
Outbound - 1Z01E3E70396147361
Delivered - 3/23/2026
Return - 1Z01E3E79092920887
Delivered - 3/30/2026
🔍Technician Findings
Unit arrived into Depot. Accessories included was case, battery and face cup. Face cup was damaged and thrown away. Unit will need added:
1 x Facecup
1 x Charger
1 x Lens Cleaner
⚠️Problem Description
Our Retinavue is not charging when plugged in. However, if I hold the connector where it attaches to the machine, it starts charging, but as soon as I let go, it stops. I tried using a different outlet but the issue remains, I have included a video to help demonstrate the problem. This is urgent, as we need to address it before it begins to affect patient care.
Welch Allyn RV700B - RetinaVue 700 Imager Visual Analyzer
Asset ID#: 6219794
S/N: 700029190079
https://www.ebiotrack.com/workorder.php?wo=69615
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
📧
Email: EMSAR - Sending your device in for Depot Repair
Completed Mar 20, 2026
To: florence.onyekere@oakstreethealth.com
CC: ciarra.letchworth@oakstreethealth.com
BCC: ryan.schwochow@emsar.com
Attachment: --none--
Subject: EMSAR - Sending your device in for Depot Repair
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm yo
📧
Email:WO-01314562
Completed Mar 20, 2026
From: ciarra.letchworth@oakstreethealth.com
To: ryan.schwochow@emsar.com
Cc: florence.onyekere@oakstreethealth.com
Hey Ryan!
The University City, PA team has the swap out Retinavue for workorder WO-01314562; do you mind sending a box and UPS label out to them? The PM, Florence is cc'd in this email for visibility.
Thank you!
Ciarra Letchworth | Cell: 312.835.8536 | Manager, Clinical Operations - Equipment & Facility Management | Treehouse
Oak Street Health | oakstreethealth.c
To: florence.onyekere@oakstreethealth.com
CC: inventorymanagement@oakstreethealth.com
BCC:
Attachment: ShippingLabel_0001_1Z01E3E79096509897 (1).pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01314562
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously sent a HOTS
To: florence.onyekere@oakstreethealth.com; britni.brown@oakstreethealth.com; atira.mccormick@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79096509897 (1).pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01314562
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the pr
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 18, 2025
To: florence.onyekere@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01314562Location: Oak Street Health - University City PAAddress: 37 S 40th St Philadelphia, PA 19104Device: Problem Description: Work Order Description:
Our Retinavue is
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 11, 2025
To: florence.onyekere@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01314562Location: Oak Street Health - University City PAAddress: 37 S 40th St Philadelphia, PA 19104Device: Problem Description: Work Order Description:
Our Retinavue is
Timeline
📞
Case Linked Nov 11, 11:33 AM
Case Number:00542885
Subject:Oak Street Health - 48 Hour - 115036: New Work Order Assigned
Status:Closed
📋
▶
3
Work Order Created Nov 11, 12:27 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00085089
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:1m
⚠️5.0 business days
📦
▶
3
Parts Requested Nov 18, 4:10 PM
Parts Requested → 2x Parts Added → Status: Reschedule
🔩
2x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
🔄
Status: Reschedule by Keith Canterbury
From:Awaiting Parts
To:Reschedule
Duration in Previous:7d 3h
⏳5.0 business days
⏸️
Status: On Hold by Ryan SchwochowNov 24, 11:05 AM
From:Reschedule
To:On Hold
Duration in Previous:5d 18h
🚨79.0 business days
📦
▶
2
Parts Requested Mar 20, 2:01 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:On Hold
To:Awaiting Parts
Duration in Previous:116d 1h
🔩
▶
2
2x Parts Added Mar 20, 4:26 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:2h 24m
⚠️7.9 business days
🔧
Status: Tech On Site by Ryan SchwochowMar 31, 3:49 PM
From:Reschedule
To:Tech On Site
Duration in Previous:10d 23h
⏱️
▶
4
Labor Added Apr 1, 9:32 AM
Labor Added → Technician Assigned → Status: Assigned → Status: Tech On Site
👷
Technician Assigned by Samuel Klein
Technician:a0h6e00000IIC5hAAH, Samuel A Klein
👷
Status: Assigned by Samuel Klein
From:Tech On Site
To:Assigned
Duration in Previous:17h 42m
🔧
Status: Tech On Site by Samuel Klein
From:Assigned, Tech On Site
To:Tech On Site, Completed
Duration in Previous:4m, 0m
🏁
Status: Closed by Samuel KleinApr 1, 9:39 AM
From:Completed
To:Closed
Duration in Previous:1m
📄
Status: Ready to Bill by Diane PattonApr 1, 10:32 AM
From:Closed
To:Ready to Bill
Duration in Previous:53m
📨
Status: Invoice Pending by Diane PattonApr 1, 5:30 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:6h 58m
💰
Status: Invoiced by Diane PattonApr 1, 6:10 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:39m
🚨67.7 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number:SM-258111
Bottlenecks
Awaiting Parts
Duration: 5.0 business days (threshold: 3.0 business days)
Exceeded by 2.0 business days
Reschedule
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Reschedule
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)