Oak Street Health - 48 Hour - 115036: New Work Order Assigned
Closed
Work Order Description:
Our Retinavue is not charging when plugged in. However, if I hold the connector where it attaches to the machine, it starts charging, but as soon as I let go, it stops. I tried using a different outlet but the issue remains, I have included a video to help demonstrate the problem. This is urgent, as we need to address it before it begins to affect patient care.
Allowed battery to charge for 12 hrs
Updated firmware RV700-v1.80.00-A0009.waupdate
Verified Wifi communication
Registered Device to RetinaVue Network for Oak Street Health Depot
Sync'd device with RetinaVue Network Server to upload logs
Cleaned externals and relabeled device
Cleaned Eternal Lens
De-Registered Device to RetinaVue Network for Oak Street Health Depot
Resetting to factory defaults
Able to perform practice Scans was able to get 1x practice scans with good image quality.
Technique and Setup guide printouts included.
🔍Technician Findings
Unit will need a new charger, facecup and lens cleaner to complete Hotswap. Once all parts arrive. Unit will be ready for Hotswap.
⚠️Problem Description
Our Retinavue is not charging when plugged in. However, if I hold the connector where it attaches to the machine, it starts charging, but as soon as I let go, it stops. I tried using a different outlet but the issue remains, I have included a video to help demonstrate the problem. This is urgent, as we need to address it before it begins to affect patient care.
Welch Allyn RV700B - RetinaVue 700 Imager Visual Analyzer
Asset ID#: 6219794
S/N: 700029190079 https://www.ebiotrack.com/workorder.php?wo=72943
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
Timeline
📞
Case Linked Nov 11, 11:33 AM
Case Number:00542885
Subject:Oak Street Health - 48 Hour - 115036: New Work Order Assigned
Status:Closed
🚨95.0 business days
📋
Work Order Created Apr 1, 9:34 AM
Work Order:WO-01363062
Type:Virtual Tech - Depot
Priority:PC
🚨15.0 business days
🔩
▶
2
7x Parts Added Apr 21, 3:31 PM
7x Parts Added → Technician Assigned
👷
Technician Assigned by Ryan Schwochow
Technician:Ryan Schwochow
⚠️8.0 business days
✔️
Status: Completed by Ryan SchwochowApr 30, 4:07 PM
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:29d 6h, 0m
📄
Status: Ready to Bill by Diane PattonApr 30, 5:17 PM
From:Closed
To:Ready to Bill
Duration in Previous:1h 9m
📨
Status: Invoice Pending by Diane PattonMay 1, 5:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:23h 53m
🧾
▶
2
Invoice Created May 1, 5:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:23m
Bottlenecks
Assigned
Duration: 22.0 business days (threshold: 4.0 business hours)
Exceeded by 21.5 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)