Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314817 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Med One Group - Raleigh — 3811 Tarheel Drive Suite 109, Raleigh NC, 27609

Nov 12, 2025 → Nov 16, 2025

✅ Completed
PC Per client agreement
Target: Nov 26, 2025
🕐 Clock stopped: Completed (Nov 17)
✓ SLA Met (9d early)
Dispatch 1.9d
Coordinators 2.0d
Field Work 1.1d
Billing 1.3d
✓ SLA Met
Dispatch
1.9 days
Over SLA
Coordinators
2.0 days
Field Work
1.1 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 12, 2025 Due: Nov 26, 2025 Completed: Nov 17, 2025 (9 days early)
📅
3.0 days Total Age
⏱️
3.0d in 07e-Partial Project Longest Stage
🔄
7 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00543263
URGENT Philips WO Request
Closed
FCO86600081: Follow-up Repair to be handled by EMSAR ASP- H29569721CE01
Priority
High
Origin
Email
Reason
New Case
Contact
Nathan French
Owner
Shelby Robinson
Created
Nov 12, 2025
Work Orders from this Case (2)
WO-01314817 (current) Invoiced
Repair • Marvin Rivas
Created: Nov 12, 2025 • Closed: Nov 16, 2025
WO-01314821 Canceled
Repair
Created: Nov 12, 2025
Completed with minor delays
Invoiced • 183 days old
🚨
Primary Delay 3.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.9d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/13/2025 EMartin dispatching to FSE onsite
🔧 Work Performed
Ryan Lewis performed FCO86600081 successfully. Repairs not required. Parts returned unused. Device returned to use.
🔍 Technician Findings
FCO implemented successfully.
⚠️ Problem Description
FCO86600081: Follow-up Repair to be handled by EMSAR ASP- H29569721CE01
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 12, 11:41 AM
Case Number: 00543263
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 12, 11:47 AM
Work Order: WO-01314817
Type: Repair
Priority: PC
👷
▶
3 Technician Assigned Nov 13, 10:03 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-14T05:00:00.000+0000, 2025-11-14T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 22h 15m
👷
▶
2 Technician Assigned Nov 13, 11:31 AM
Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-13T13:00:00.000+0000
📅
▶
2 Dispatch Scheduled Nov 13, 2:16 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-13T14:00:00.000+0000
🔧
Status: Tech On Site by Marvin Rivas Nov 14, 10:08 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 0h
⏳ 1.0 business days
⏱️
2x Labor Added Nov 16, 3:58 PM
Type: Labor
Status: Open
Qty: 2.5, 0.5
✔️
Status: Completed by Marvin Rivas Nov 16, 7:47 PM
From: Tech On Site
To: Completed
Duration in Previous: 2d 9h
🏁
Status: Closed by Marvin Rivas Nov 16, 7:53 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Nov 18, 11:04 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Nov 21, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m
🚨 21.0 business days
🧾
Invoice Created Dec 20, 9:50 AM
Invoice Number: SM-247280

Bottlenecks

Entered
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

📞
Case 00543263
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Marvin Rivas
Scheduled
Nov 13, 9:00 AM
Created
Nov 12, 11:47 AM
Invoice #
SM-247280

Work Details (3)

Name Type Status Qty Amount Date
WL-03009229 Labor Open 2.5 $237.50 Nov 16, 3:58 PM
WL-03009230 Labor Open 0.5 $155.00 Nov 16, 3:58 PM
WL-03010999 Labor Open 0.016666666666667 $38.00 Nov 18, 11:04 AM

Details