Oak Street Health - 3 Days - 110248: New Work Order Assigned
Closed
Work Order #110248
Work Order Description:
Ekg and stand needs to be removed from the office. It was ordered over 3 months ago and can't be returned. Can someone come and pick up the 2 boxes asap?
pick up device and return to depot
11/14/25 AJinerson - Received call back from POC Andrea confirming tech visit for Monday, 11/17 anytime between 9am-3pm. (site is open 9am-5pm)
Onsite contact: Breanna Johnson
Parts location: in practice manager's office
Arrival instructions: They are located/connected to a CVS.
11/14/25 AJinerson - Called site direct number at (706) 447-9320. Operator took my name/number and messaged Andrea to call us to schedule.
11/14/25 AJinerson - Called POC number listed, 2nd time to check. Number has been disconnected.
11/14/25 AJinerson - Called POC. Number has been disconnected.
11/14/25 AJinerson - Discussed w/ tech sup and confirmed assigning to nearest tech KLancara to assist w/ this on Monday, 11/17. Checking w/ FSE to see what time he is available to visit. (FSE is a GE/self scheduler).
🔧Work Performed
picked up 2 boxes ( EKG and stand) and secured it until shipping label is provided for return to Depot
🔍Technician Findings
picked up 2 boxes ( EKG and stand) and secured it until shipping label is provided for return to Depot
⚠️Problem Description
Work Order #110248
Work Order Description:
Ekg and stand needs to be removed from the office. It was ordered over 3 months ago and can't be returned. Can someone come and pick up the 2 boxes asap?
pick up device and return to depot
📋
Outbound to +16302944048
Completed Nov 14, 2025
11/14/25 AJinerson - Received call back from POC Andrea confirming tech visit for Monday, 11/17 anytime between 9am-3pm. (site is open 9am-5pm)
Onsite contact: Breanna Johnson
Parts location: in practice manager's office
Arrival instructions: They are located/connected to a CVS.
📧
Email: EMSAR Service Request - Oak Street Health - Columbus - 4561 River Road Suite A Columbus, GA 31904 - WO-01315280
Completed Nov 14, 2025
To: andrea.j.coleman@oakstreethealth.com
CC: kenneth.lancara@emsar.com
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Oak Street Health - Columbus - 4561 River Road Suite A Columbus, GA 31904 - WO-01315280
Body:
Good afternoon, Andrea,
I'm following up to schedule our technician's visit for the "Removal Service" for the EKG/Stand at the Oak Street Health location at Columbus - 4561 River Road Suite A Columbus, GA 31904.
We currently have our technician
📋
Outbound to +17064479320
Completed Nov 14, 2025
11/14/25 AJinerson - Called site direct number at (706) 447-9320. Operator took my name/number and messaged Andrea to call us to schedule.
📋
Outbound to +14046558020
Completed Nov 14, 2025
11/14/25 AJinerson - Called POC number listed, 2nd time to check. Number has been disconnected.
📋
Outbound to +14046558020
Completed Nov 14, 2025
11/14/25 AJinerson - Called POC. Number has been disconnected.
Nov 14, 2025 4:27pm
@Kenneth Lancara Hey Kenny, site just confirmed for you to swing by on Monday, 11/17 anytime between 9am-3pm. They provided the below arrival instructions:
Onsite contact: Breanna Johnson
Parts location: in practice manager's office
Arrival instructions: They are located/connected to a CVS and are open 9am-5pm.
CC @Mark Franks
📅
WO-01315280 - Removal - Columbus - Oak Street Health - Columbus
Nov 17, 2025 9:00am – 3:00pm
Work Order: WO-01315280
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Columbus
Address: 4561 River Road Suite A, Columbus, GA 31904
Manufacturer:
Model #:
Serial #:
Contact Name: Andrea J Coleman
Contact Phone: 404-655-8020
Contact Email: andrea.j.coleman@oakstre
Timeline
📞
Case Linked Oct 30, 2:16 PM
Case Number:00539738
Subject:Oak Street Health - 3 Days - 110248: New Work Order Assigned
Status:Closed
🚨12.0 business days
📋
▶
2
Work Order Created Nov 14, 8:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 14, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:4h 51m
🗓️
▶
2
Status: Scheduled Nov 14, 4:28 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-11-17T14:00:00.000+0000
⏳1.9 business days
⏱️
▶
2
Labor Added Nov 17, 3:22 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:2d 22h, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonNov 19, 9:53 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 18h
⚠️9.0 business days
📨
Status: Invoice Pending by Diane PattonDec 1, 1:49 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:12d 3h
⏳3.0 business days
🧾
▶
2
Invoice Created Dec 3, 9:30 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1d 19h
Bottlenecks
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)