Oak Street Health - 3 Days - 110248: New Work Order Assigned
Closed
Work Order #110248
Work Order Description:
Ekg and stand needs to be removed from the office. It was ordered over 3 months ago and can't be returned. Can someone come and pick up the 2 boxes asap?
pick up device and return to depot
Unit repaired by MFG - replacing missing accessories
🔍Technician Findings
Found that unit wont turn on and needs sent to MFG for warranty service - RMA#: 303390464 - need to add product to SMX for the stand
⚠️Problem Description
Ekg and stand removed from the office. It was ordered over 3 months ago and can't be returned.
add to depot hotswaps https://www.ebiotrack.com/workorder.php?wo=70233
📄Description
ECG, BURDICK 280 INTERP 200 ECG STORAGE AM12/USB/LAN
Oak Street Health’s Consigned Inventory
Timeline
📞
Case Linked Oct 30, 2:16 PM
Case Number:00539738
Subject:Oak Street Health - 3 Days - 110248: New Work Order Assigned
Status:Closed
🚨29.0 business days
📋
▶
2
Work Order Created Dec 9, 2:35 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From:Invoiced
To:Assigned
Duration in Previous:0m
📦
▶
2
Parts Requested Dec 10, 9:08 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:18h 32m
💵
▶
2
Expenses Added Dec 10, 10:34 AM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From:Awaiting Parts
To:Reschedule
Duration in Previous:1h 26m
🚨14.0 business days
🔩
▶
2
6x Parts Added Dec 29, 11:28 AM
6x Parts Added → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From:Reschedule
To:Closed
Duration in Previous:19d 0h
📄
Status: Ready to Bill by Diane PattonDec 29, 2:55 PM
From:Closed
To:Ready to Bill
Duration in Previous:3h 25m
⚠️5.0 business days
📨
Status: Invoice Pending by Diane PattonJan 2, 6:11 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:4d 3h
🧾
▶
2
Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:19m
Bottlenecks
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Reschedule
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Ready to Bill
Duration: 4.5 business days (threshold: 1.0 business days)