Q-00031129
I need someone to look at. It’s on one of our power pro systems. S/N 090139599. I have attached a picture of what is broken.
Part needed
1 side cover, 6390-001-041S
2nd unit
Customer would like to have this unit evaluated for repairs at the same time as the other unit.
SN 090139599, unit sounds like the motor is stripping.
Please evaluate the unit to determine if parts are needed for repairs.
TBA exceeded quoted amount due to additional parts.
12/15 MOwens Replied to Jason's email and offered to schedule the visit for Thurs. 12/18. Jason replied back that is fine with him.
12/12/25 RBerry- Parts should ship out today. Updated due date based on parts.
🔧Work Performed
Replaced broken components.
Unit cycle tested. Unit in good working condition
🔍Technician Findings
Unit located
Wing covers broken
Side cover broken
⚠️Problem Description
Q-00031129
1 Of 2
I need someone to look at. It’s on one of our power pro systems. S/N 090139599. I have attached a picture of what is broken.
Part needed
1 side cover, 6390-001-041S
📄Description
Stryker 6390 Power-LOAD Fastener System
📧
Email:Re: Stretcher Repair
Completed Dec 15, 2025
From: jrevels@whiteoakmedical.net
To: mowens@emsar.com
Cc: dispatch@emsar.com, PWhite@whiteoakmedical.net
Yes that will be fine
On Dec 15, 2025 at 9:56 AM, <Melissa Owens <mailto:mowens@emsar.com> > wrote:
Jason
The final parts for the repair shipped out last Friday to Todd. He should receive them Today or Tomorrow. Can we schedule your visit for this Thurs. 12/18?
Melissa
From: Jason Revels <jrevels@whiteoakmedical.net>
Sent: Monday, December 15, 20
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 8, 2025
To: jrevels@whiteoakmedical.net
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315505Location: White Oak Medical Transport (NC) - White Oak Rd.Address: 446 White Oak Road Windsor, NC 27983Device: Problem Description: Q-00031129
1 Of 2
I need someone to
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 1, 2025
To: jrevels@whiteoakmedical.net
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315505Location: White Oak Medical Transport (NC) - White Oak Rd.Address: 446 White Oak Road Windsor, NC 27983Device: Problem Description: Q-00031129
1 Of 2
I need someone to
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 24, 2025
To: jrevels@whiteoakmedical.net
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315505Location: White Oak Medical Transport (NC) - White Oak Rd.Address: 446 White Oak Road Windsor, NC 27983Device: Problem Description: Q-00031129
1 Of 2
I need someone to
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 17, 2025
To: jrevels@whiteoakmedical.net
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315505Location: White Oak Medical Transport (NC) - White Oak Rd.Address: 446 White Oak Road Windsor, NC 27983Device: Problem Description: Q-00031129
1 Of 2
I need someone to
📅
WO-01315505 - Repair - Windsor - White Oak Medical Transport (NC) - White Oak Rd.
Dec 18, 2025 11:00am – 3:00pm
Work Order: WO-01315505
Account: WHITE OAK MEDICAL TRANSPORT (NC)
Customer Case Number:
Location: White Oak Medical Transport (NC) - White Oak Rd.
Address: 446 White Oak Road, Windsor, NC 27983
Manufacturer:
Model #:
Serial #:
Contact Name: Jason Revels
Contact Phone: 252-794-4772
Contact Email:
Timeline
📞
Case Linked Nov 13, 8:41 AM
Case Number:00543536
Subject:L2 review
Status:Closed
⏳3.0 business days
📋
Work Order Created Nov 17, 8:41 AM
Work Order:WO-01315505
Type:Repair
Priority:P7
🔍
Status: L2 Screening by Kimberly HardisonNov 17, 8:53 AM
From:Entered
To:L2 Screening
Duration in Previous:11m
📦
▶
2
Parts Requested Nov 17, 9:05 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:11m
🚨19.0 business days
📅
Status: Ready for Scheduling by Amy GreeneDec 11, 4:12 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:24d 7h
👷
▶
2
Technician Assigned Dec 11, 4:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:37m
🔩
2x Parts Added Dec 12, 8:57 AM
Type:Parts, Expenses
Status:Open
Qty:1
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Dec 15, 10:49 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-18T16:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Todd FogielDec 18, 2:12 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 3h
✔️
Status: Completed by Todd FogielDec 19, 12:29 AM
From:Tech On Site
To:Completed
Duration in Previous:10h 16m
🔩
▶
2
6x Parts Added Dec 19, 12:37 AM
6x Parts Added → Status: Closed
🏁
Status: Closed by Todd Fogiel
From:Completed
To:Closed
Duration in Previous:9m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Dec 22, 12:56 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1m, 0m
🚨11.0 business days
🧾
Invoice Created Jan 5, 4:19 PM
Invoice Number:SM-249746
Bottlenecks
Awaiting Parts
Duration: 19.0 business days (threshold: 3.0 business days)
Exceeded by 16.0 business days
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)