Q-00031129
I need someone to look at. It’s on one of our power pro systems. S/N 090139599. I have attached a picture of what is broken.
Part needed
1 side cover, 6390-001-041S
2nd unit
Customer would like to have this unit evaluated for repairs at the same time as the other unit.
SN 090139599, unit sounds like the motor is stripping.
Please evaluate the unit to determine if parts are needed for repairs.
12/15 MOwens Replied to Jason's email and offered to schedule the visit for Thurs. 12/18. Jason replied back that is fine with him.
12/09/2025 LHill-still waiting on parts for WO-01315505.
12/4/2025 Sramen - pushed out due date. Waiting on parts forWO-01315505(moved parts order priority to high).
11/26/25 RBerry- Spoke with Amy, states that Jason Revels is not in today but did state that he wants WO-01315507 and WO-01315505 completed together. Updated due date based on parts for WO-01315505 (still in awaiting parts)
11/18 MOwens WO-01315505 is in awaiting parts status
Unit located
Motor sounds like it is stripped out and now longer operates pump
⚠️Problem Description
Q-00031129
2 Of 2
2nd unit
Customer would like to have this unit evaluated for repairs at the same time as the other unit.
SN 090139599, unit sounds like the motor is stripping.
Please evaluate the unit to determine if parts are needed for repairs.
📄Description
Stryker 6500 Power-PRO XT Power Cot
📧
Email
Completed Dec 15, 2025
12/15 MOwens Replied to Jason's email and offered to schedule the visit for Thurs. 12/18. Jason replied back that is fine with him.
📋
Outbound to +12527944772
Completed Nov 26, 2025
11/26/25 RBerry- Spoke with Amy, states that Jason Revels is not in today but did state that he wants WO-01315507 and WO-01315505 completed together. Updated due date based on parts for WO-01315505 (still in awaiting parts)
📅
WO-01315507 - Repair - 6500 Power-PRO XT - Windsor - White Oak Medical Transport (NC) - White Oak Rd.
Dec 18, 2025 11:00am – 3:00pm
Work Order: WO-01315507
Account: WHITE OAK MEDICAL TRANSPORT (NC)
Customer Case Number:
Location: White Oak Medical Transport (NC) - White Oak Rd.
Address: 446 White Oak Road, Windsor, NC 27983
Manufacturer: Stryker Medical EMS
Model #: 6500 Power-PRO XT
Serial #: 090139599
Contact Name: Jason Reve
Timeline
📞
Case Linked Nov 13, 8:41 AM
Case Number:00543536
Subject:L2 review
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Nov 17, 8:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Nov 18, 10:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 1h
🚨20.0 business days
🗓️
▶
2
Status: Scheduled Dec 15, 10:53 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-18T16:00:00.000+0000
⏳4.1 business days
✔️
Status: Completed by Todd FogielDec 19, 12:28 AM
From:Scheduled
To:Completed
Duration in Previous:3d 13h
⏱️
▶
2
3x Labor Added Dec 19, 12:42 AM
3x Labor Added → Status: Closed
🏁
Status: Closed by Todd Fogiel
From:Completed
To:Closed
Duration in Previous:15m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Dec 22, 12:57 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-249745
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 20.0 business days (threshold: 4.0 business hours)
Exceeded by 19.5 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)