@Diane Patton @Robert Ingraham Why is this now a wo correction to me when I wasn't the one who closed it? PARTS NEED TO BE REMOVED FROM THE WO IF THEY WERE NOT CONSUMED.
4/6 KWeiss, Quote expired, closing w/o.
2/27 KWeiss, Created case and sent to sales for quoting.
2/19/26 RBerry- Updated due date based on parts for WO-01315577. Parts delivered on 2/18. Site wants all repairs completed on the same day. Updated delay code to technician unavailable per ASC notes.
2/17 MOwens Carla replied back that 2/27 from 9-5pm works to schedule the repair visit.
2/17 MOwens Sent email back to Carla Tarrach requesting to schedule for the first available date for the tech on 2/27.
Your shipment
1Z01E3E70399094298
Estimated delivery
Tomorrow, February 18, between 12:00 P.M. - 4:00 P.M.
2/10/26 NatoshaB - parts @warehouse for 1 of 2 PO's. Added this to shipping notes since tech not assigned to actual WO: Tech to be assigned is Chris Galasso
🔧Work Performed
EVALUATED UNIT. EXISTING LOAD WHEELS CAN NOT BE SAVED DUE TO HOW BADLY BENT ALL THREAD IS. UNIT IS IN USE WITH ISSUES. RFQ FOR WHEELS
🔍Technician Findings
EXISTING LOAD WHEELS CAN NOT BE SAVED DUE TO HOW BADLY BENT ALL THREAD IS
Email:Re: Division of Forensic Sciences - Adams St. Mortuary Cot Repairs
Completed Feb 17, 2026
From: mowens@emsar.com
To: Carla.Tarrach@delaware.gov
That is good news. I will schedule the visit for 2/27.
Melissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259 From: Tarrach, Carla M (DSHS) <Carla.Tarrach@delaware.gov>Sent: Tuesday, February 17, 2026 1:44 PMTo: Melissa Owens <mowens@emsar.com>Cc: Rhea Berry <rhea.berry@emsar.com>Subje
📧
Email:Re: Division of Forensic Sciences - Adams St. Mortuary Cot Repairs
Completed Feb 17, 2026
From: mowens@emsar.com
To: Carla.Tarrach@delaware.gov
Cc: rhea.berry@emsar.com
Carla
The final parts are delivering to my tech Chris Galasso tomorrow. Can we schedule your repair visit for the first available date on his calendar for next Friday 2/27 from
If this date doesn't work for you, please let me know.ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 10, 2026
To: carla.tarrach@delaware.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315577Location: Division of Forensic Sciences - Adams St.Address: 200 South Adams St. Wilmington, DE 19809Device: Problem Description: Q-00030784
**Unit 3
Inspection #: 29439
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 3, 2026
To: carla.tarrach@delaware.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315577Location: Division of Forensic Sciences - Adams St.Address: 200 South Adams St. Wilmington, DE 19809Device: Problem Description: Q-00030784
**Unit 3
Inspection #: 29439
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 27, 2026
To: carla.tarrach@delaware.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315577Location: Division of Forensic Sciences - Adams St.Address: 200 South Adams St. Wilmington, DE 19809Device: Problem Description: Q-00030784
**Unit 3
Inspection #: 29439
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 20, 2026
To: carla.tarrach@delaware.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315577Location: Division of Forensic Sciences - Adams St.Address: 200 South Adams St. Wilmington, DE 19809Device: Problem Description: Q-00030784
**Unit 3
Inspection #: 29439
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 13, 2026
To: carla.tarrach@delaware.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315577Location: Division of Forensic Sciences - Adams St.Address: 200 South Adams St. Wilmington, DE 19809Device: Problem Description: Q-00030784
**Unit 3
Inspection #: 29439
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 6, 2026
To: carla.tarrach@delaware.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315577Location: Division of Forensic Sciences - Adams St.Address: 200 South Adams St. Wilmington, DE 19809Device: Problem Description: Q-00030784
**Unit 3
Inspection #: 29439
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 30, 2025
To: carla.tarrach@delaware.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315577Location: Division of Forensic Sciences - Adams St.Address: 200 South Adams St. Wilmington, DE 19809Device: Problem Description: Q-00030784
**Unit 3
Inspection #: 29439
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 23, 2025
To: carla.tarrach@delaware.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315577Location: Division of Forensic Sciences - Adams St.Address: 200 South Adams St. Wilmington, DE 19809Device: Problem Description: Q-00030784
**Unit 3
Inspection #: 29439
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 16, 2025
To: carla.tarrach@delaware.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315577Location: Division of Forensic Sciences - Adams St.Address: 200 South Adams St. Wilmington, DE 19809Device: Problem Description: Q-00030784
**Unit 3
Inspection #: 29439
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 9, 2025
To: carla.tarrach@delaware.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315577Location: Division of Forensic Sciences - Adams St.Address: 200 South Adams St. Wilmington, DE 19809Device: Problem Description: Q-00030784
**Unit 3
Inspection #: 29439
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 2, 2025
To: carla.tarrach@delaware.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315577Location: Division of Forensic Sciences - Adams St.Address: 200 South Adams St. Wilmington, DE 19809Device: Problem Description: Q-00030784
**Unit 3
Inspection #: 29439
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 25, 2025
To: carla.tarrach@delaware.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315577Location: Division of Forensic Sciences - Adams St.Address: 200 South Adams St. Wilmington, DE 19809Device: Problem Description: Q-00030784
**Unit 3
Inspection #: 29439
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 18, 2025
To: carla.tarrach@delaware.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01315577Location: Division of Forensic Sciences - Adams St.Address: 200 South Adams St. Wilmington, DE 19809Device: Problem Description: Q-00030784
**Unit 3
Inspection #: 29439
Nov 17, 2025 12:44pm
@Chris Galasso Chris, when it comes to Junkin cots, for some reason, Junkin can not tell the width of the cot by s/n. When we order parts, that have to do with the width of the cot, like the crosstube and all thread rod, they want to know if it's a standard width or wide body cot. The model and part numbers are the same for both, but they're different lengths depending on the cot width. Can you please let me know on this cot please.
📅
WO-01315577 - Repair - Wilmington - Division of Forensic Sciences - Adams St.
Feb 27, 2026 9:30am – 5:00pm
Work Order: WO-01315577
Account: DIVISION OF FORENSIC SCIENCES
Customer Case Number:
Location: Division of Forensic Sciences - Adams St.
Address: 200 South Adams St., Wilmington, DE 19809
Manufacturer:
Model #:
Serial #:
Contact Name: Carla Tarrach
Contact Phone: 302-407-4632
Contact Email: carl
Case #00537817 – Needs quote
Status: Closed | Priority: Standard
Q-00030784
**Unit 1
Follow up to WO-01298656
Inspection #: 29439
Asset ID: 13323892
Model: Junkin - MC-100 Notes: MISSING SHOULDER BOLT (PART OF RELEASE HANGER)
NEEDS: (2) MC-100-84 10-24 SHOULDER BOLT.
Parts needed for repair
2 shoulder bolts, MC-100-84
**Unit 2
Inspection #: 294
💬Case Comment
Internal Oct 24, 2025 10:51am
waiting on the other 2 cases to send 1 email to customer.
Timeline
📞
Case Linked Oct 23, 11:52 AM
Case Number:00537817
Subject:Needs quote
Status:Closed
🚨17.0 business days
📋
▶
2
Work Order Created Nov 17, 12:26 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:3m
📦
▶
2
Parts Requested Nov 18, 10:00 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:21h 30m
🚨48.0 business days
📦
Parts Requested Jan 29, 1:05 PM
Order:00089289
Status:Closed
🚨12.0 business days
📅
Status: Ready for Scheduling by Melissa BarrettFeb 16, 1:39 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:90d 3h
👷
▶
2
Technician Assigned Feb 16, 3:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 9m
🔩
▶
2
5x Parts Added Feb 16, 3:58 PM
5x Parts Added → 4x Parts Added
🔩
4x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1, 4, 2
🗓️
▶
2
Status: Scheduled Feb 17, 1:55 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-27T14:30:00.000+0000
⚠️9.0 business days
🔧
▶
3
Status: Tech On Site Feb 27, 2:25 PM
Status: Tech On Site → 3x Labor Added → Status: Incomplete
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.25, 1, 36
⚠️
Status: Incomplete by Chris Galasso
From:Completed, Tech On Site
To:Incomplete, Completed
Duration in Previous:3m, 0m
🚨27.0 business days
🏁
Status: Closed by Keith WeissApr 6, 4:11 PM
From:Incomplete
To:Closed
Duration in Previous:38d 0h
⏳3.0 business days
💵
Status: Billing Review by Diane PattonApr 8, 2:13 PM
From:Closed
To:Billing Review
Duration in Previous:1d 22h
⚠️8.0 business days
✏️
Status: WO Correction Needed by Diane PattonApr 17, 2:40 PM
From:Billing Review
To:WO Correction Needed
Duration in Previous:9d 0h
⏳2.0 business days
💵
Status: Billing Review by Diane PattonApr 20, 9:03 AM
From:WO Correction Needed
To:Billing Review
Duration in Previous:2d 18h
⚠️9.0 business days
🏁
Status: Closed by Rhonnie ReevesApr 30, 9:00 AM
From:Billing Review
To:Closed
Duration in Previous:9d 23h
💵
▶
3
Status: Billing Review Apr 30, 4:38 PM
Status: Billing Review → Status: Ready to Bill → Status: Invoiced
📄
Status: Ready to Bill by Diane Patton
From:Billing Review, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:2m, 0m
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Apr 30, 10:23 PM
Invoice Number:SM-260610
Bottlenecks
L2 Screening
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours
Awaiting Parts
Duration: 59.0 business days (threshold: 3.0 business days)
Exceeded by 56.0 business days
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Billing Review
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Billing Review
Duration: 9.0 business days (threshold: 2.0 business days)