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WO-01315916 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Dr. Kelly's Surgical Unit — 1955 W Baseline Rd, Ste 110, Mesa AZ, 85202

Nov 18, 2025 → Dec 2, 2025

✅ Completed
P4 4 business days from creation
Target: Nov 24, 2025
🕐 Clock stopped: Completed (Dec 2)
⏸ 7d excluded (parts wait + holding)
✗ SLA Missed (1d late)
Dispatch 0.0d
Material Management 5.9d
Coordinators 6.0d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
5.9 days
Coordinators
6.0 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Nov 18, 2025 Due: Dec 4, 2025 Completed: Dec 2, 2025 (2 days early)
📅
10.9 days Total Age
⏱️
5.9d in Awaiting Parts - Customer Longest Stage
🔄
10 transitions Status Changes
⚠️
5.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00544554
Midmark Service Request Dispatch Authorization - WO-00128327
Closed
Zone 1 WD Vtop does not move, Low water codes on M11 Ref: SR 1484296 Hours of operation Monday thru Thursday 7:00 – 4:00 – Tech must call into Midmark Tech Service when onsite. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 739142 300-3041-33 1.00000
Priority
High
Origin
Email
Reason
New Case
Contact
Kat Cronn
Owner
Jessica Sells
Created
Nov 17, 2025
Work Orders from this Case (3)
WO-01315915 Invoiced
Repair • Tyler Bollman
Created: Nov 18, 2025 • Closed: Dec 2, 2025
WO-01315916 (current) Invoiced
Repair • Tyler Bollman
Created: Nov 18, 2025 • Closed: Dec 2, 2025
WO-01326332 Invoiced
Repair • Tyler Bollman
Created: Dec 12, 2025 • Closed: Dec 17, 2025
Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 5.9 days stuck in "Awaiting Parts - Customer"
⏱️
Total Delay 5.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Awaiting Parts - Customer
5.9d
Assigned
1.2d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/4/25 lcoonrod

Your shipment

1ZE444250172155585

 Delivered On

Thursday, December 04 at 11:28 A.M

Order No: 741661 Customer PO No: SR1495202 Customer: Midmark No Charge Service Request NO: 1495202 Ship To Name: Dr. Kelly's Surgical Unit Ship To Address: 1955 W Baseline Rd Ste 110 Ship To City/State: Mesa, AZ 85202-9003 Waybill (Tracking #): 1ZE444250172155585 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 03-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: 014-0421-00 SERIAL #: DESCRIPTION: CONDENSING COIL, M9/M11 LINE NO: 2.1 QTY: 1 ITEM: 014-0392-00 SERIAL #: DESCRIPTION: 1/4 COMP. SLEEVE/NUT ASSY. LINE NO: 3.1 QTY: 1 ITEM: 014-0216-02 SERIAL #: DESCRIPTION: Nut, 1/4" Bulkhead Union LINE NO: 4.1 QTY: 1 ITEM: 014-0216-01 SERIAL #: DESCRIPTION: Body, 1


12/04/2025 SRobinson- Per Midmark, "

Hello, EMSAR,

Per our Midmark Tech Devin - Please let the ISO know that we are shipping a condensing coil for this unit and well need a return trip. Please see SR#1495202, thank you!"

11/26 KKelch scheduled per logged email from Kat. Email logged on WO-01315915

11/26 KKelch sent Kat an email for scheduling. Email logged on WO-01315915

🔧 Work Performed
replaced board, air valve, and fill/ vent valve assembly provided by midmark. test cycle run
🔍 Technician Findings
cycle not running
⚠️ Problem Description
Zone 1 WD Vtop does not move, Low water codes on M11 Ref: SR 1484296 Hours of operation Monday thru Thursday 7:00 – 4:00 – Tech must call into Midmark Tech Service when onsite. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 739142 014-0419-00 1.00000 Ship Exchanged Open 739142 002-10017-00 1.00000 Ship Exchanged Open 739142 002-2063-00 1.00000
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Nov 17, 4:44 PM
Case Number: 00544554
Subject: Midmark Service Request Dispatch Authorization - WO-00128327
Status: Closed
📋
Work Order Created Nov 18, 11:43 AM
Work Order: WO-01315916
Type: Repair
Priority: P4
📅
▶
3 Status: Ready for Scheduling Nov 18, 11:50 AM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Andrew Przybyla
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 2m, 0m
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Jessica Sells Nov 25, 4:57 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 7d 5h
👷
▶
2 Technician Assigned Nov 25, 5:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11m
👷
Technician Assigned by Kaitlyn Kelch Nov 26, 10:07 AM
Technician: Tyler Bollman
🗓️
▶
2 Status: Scheduled Nov 26, 12:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-02T15:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Tyler Bollman Dec 2, 11:42 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 23h
🔩
▶
2 6x Parts Added Dec 2, 12:54 PM
6x Parts Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site
To: Completed
Duration in Previous: 1h 12m
🏁
Status: Closed by Tyler Bollman Dec 2, 1:10 PM
From: Completed
To: Closed
Duration in Previous: 15m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 4, 11:57 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 7.0 business days
🧾
Invoice Created Dec 12, 11:52 AM
Invoice Number: SM-248175

Bottlenecks

Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.8 business hours
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00544554
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Dec 2, 10:00 AM
Created
Nov 18, 11:43 AM
Invoice #
SM-248175

Work Details (6)

Name Type Status Qty Amount Date
WL-03023604 Parts Open 1 $0.00 Dec 2, 12:54 PM
WL-03023605 Parts Open 1 $0.00 Dec 2, 12:54 PM
WL-03023606 Parts Open 1 $0.00 Dec 2, 12:54 PM
WL-03023607 Labor Open 1 $0.00 Dec 2, 12:54 PM
WL-03023608 Labor Open 2 $220.00 Dec 2, 12:54 PM
WL-03023609 Travel Open 39 $110.00 Dec 2, 12:54 PM

Details