Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316157 ↗ ServiceMax

EPISCOPAL SENIOR LIFE • Depot - Syracuse • PSM

📍 EPISCOPAL SENIOR LIFE CONCENTRATORS — 505 Mount Hope Avenue, ROCHESTER NY, 14620

Nov 19, 2025 → Mar 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (75 biz days late)
Active: 81 biz days
Paused: 3 biz days
🕐 Clock stopped: Invoiced (Mar 25, 2026)
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
81d
▶ Clock Running
Status: Assigned
Nov 19 → Mar 20, 2026
81 business days (counted)
Running total: 81 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 20 → Mar 25, 2026
3 business days (not counted)
Created: Nov 19, 2025 Invoiced: Mar 25, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0
Nov 19 → Mar 20 Assigned ▶ Running 81 81
Mar 20 → Mar 25 Awaiting Parts ⏸ Paused 3 —
Dispatch 0.0d
Material Management 3.3d
Coordinators 82.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
3.3 days
Over SLA
Coordinators
82.0 days
Over SLA
Billing
0.0 days
Created: Nov 19, 2025 Due: Dec 19, 2025 Completed: Mar 25, 2026 (95 days late)
📅
85.0 days Total Age
⏱️
82.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
82.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00543102
Needs Quote
Closed
Q-00031132 Depot Repair Follow-up to WO-01299306 Asset ID 12982598 Model: Invacare - PERFECTO 2 (A) Notes: Failed inspection Unit failed last inspection and has not been picked up for repair yet. Unit hours are 25932 test at 5 liters per minute Output is. 83.7% 1.25 x hr labor 1x- SBD0358 1x - FIL2036 https://www.ebiotrack.com/omnicor/workorder.php?wo=7021
Priority
Standard
Origin
Email
Reason
New Case
Contact
William Mayback
Owner
Kimberly Hardison
Created
Nov 11, 2025
Work Orders from this Case (2)
WO-01316157 (current) Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Nov 19, 2025 • Closed: Mar 25, 2026
WO-01367835 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Apr 9, 2026 • Closed: May 7, 2026
Completed with significant delays
Invoiced • 269 days old
🚨
Primary Delay 82.0 days stuck in "Assigned"
⏱️
Total Delay 82.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
82.0d / 0.5d SLA
Awaiting Parts
3.3d / 3.0d SLA
Closed
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4/2 TD- Chattered due to w/o being closed/invoiced. Unit is NOT repaired. Just received the parts delivery. Unit is still at SYR depot.

3/25 TD- Packaged sieve beds & will drop off at UPS today.

3/20 TD- Placed part order.

3/13 TD- Chattered Ryan to have part order created for sieve bed repour & labels.

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
Q-00031132 Depot Repair Follow-up to WO-01299306 Asset ID 12982598 Model: Invacare - PERFECTO 2 (A) Notes: Failed inspection Unit failed last inspection and has not been picked up for repair yet. Unit hours are 25932 test at 5 liters per minute Output is. 83.7% 1.25 x hr labor 1x- SBD0358 1x - FIL2036 https://www.ebiotrack.com/omnicor/workorder.php?wo=7021

Timeline

📞
Case Linked Nov 11, 6:12 PM
Case Number: 00543102
Subject: Needs Quote
Status: Closed
⚠️ 6.0 business days
📋
▶
3 Work Order Created Nov 19, 8:23 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kimberly Hardison
Technician: Ryan Schwochow
👷
Status: Assigned by Kimberly Hardison
From: Entered
To: Assigned
Duration in Previous: 4m
🚨 82.0 business days
📦
▶
2 Parts Requested Mar 20, 5:39 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Taylor Duda
From: Assigned
To: Awaiting Parts
Duration in Previous: 121d 8h
⏳ 3.8 business days
🔩
▶
2 2x Parts Added Mar 25, 1:23 PM
2x Parts Added → Status: Closed
🏁
Status: Closed by Sean Weaver
From: Awaiting Parts
To: Closed
Duration in Previous: 4d 19h
📄
▶
2 Status: Ready to Bill Mar 26, 11:13 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 18.0 business days
🧾
Invoice Created Apr 20, 10:53 AM
Invoice Number: SM-257483

Bottlenecks

Assigned
Duration: 82.0 business days (threshold: 4.0 business hours)
Exceeded by 81.5 business days
Awaiting Parts
Duration: 3.3 business days (threshold: 3.0 business days)
Exceeded by 2.3 business hours
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.6 business hours

🔗 Related Artifacts

📞
Case 00543102
Closed
📦
Parts Order 00093080
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Nov 19, 8:23 AM
Invoice #
SM-257483

Work Details (2)

Name Type Status Qty Amount Date
WL-03158761 Parts Open 1 $131.96 Mar 25, 1:23 PM
WL-03158762 Expenses Open 1 $49.48 Mar 25, 1:23 PM

Details