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WO-01367835 ↗ ServiceMax

EPISCOPAL SENIOR LIFE • Depot - Syracuse • PSM

📍 EPISCOPAL SENIOR LIFE CONCENTRATORS — 505 Mount Hope Avenue, ROCHESTER NY, 14620

Apr 9, 2026 → May 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of April 2026 · Target: Apr 30, 2026
✓ SLA Met (12 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Apr 14, 2026)
▶ Clock Running
Status: Created
Apr 9 → Apr 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Apr 9 → Apr 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Apr 9, 2026 Completed: Apr 14, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Apr 9 → Apr 9 Created ▶ Running 0 0
Apr 9 → Apr 14 Assigned ▶ Running 3 3
Coordinators 4.0d
Field Work 17.9d
Billing 0.0d
✓ SLA Met
Coordinators
4.0 days
Over SLA
Field Work
17.9 days
Over SLA
Billing
0.0 days
Created: Apr 9, 2026 Due: Dec 19, 2025 Completed: May 7, 2026 (138 days late)
📅
21.0 days Total Age
⏱️
17.9d in Completed Longest Stage
🔄
5 transitions Status Changes
⚠️
22.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543102
Needs Quote
Closed
Q-00031132 Depot Repair Follow-up to WO-01299306 Asset ID 12982598 Model: Invacare - PERFECTO 2 (A) Notes: Failed inspection Unit failed last inspection and has not been picked up for repair yet. Unit hours are 25932 test at 5 liters per minute Output is. 83.7% 1.25 x hr labor 1x- SBD0358 1x - FIL2036 https://www.ebiotrack.com/omnicor/workorder.php?wo=7021
Priority
Standard
Origin
Email
Reason
New Case
Contact
William Mayback
Owner
Kimberly Hardison
Created
Nov 11, 2025
Work Orders from this Case (2)
WO-01316157 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Nov 19, 2025 • Closed: Mar 25, 2026
WO-01367835 (current) Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Apr 9, 2026 • Closed: May 7, 2026
Completed with significant delays
Invoiced • 128 days old
🚨
Primary Delay 17.9 days stuck in "Completed"
⏱️
Total Delay 22.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Completed
17.9d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Closed
2.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/7 TD- DELIVERED UNIT TO SITE

4/14 TD- Located correct w/o for sieve beds received as previous w/o was closed & invoiced. Unit is now repaired & good to deliver back to site.

4/2 TD- Chattered due to w/o being closed/invoiced. Unit is NOT repaired. Just received the parts delivery. Unit is still at SYR depot.

3/25 TD- Packaged sieve beds & will drop off at UPS today.

3/20 TD- Placed part order.

3/13 TD- Chattered Ryan to have part order created for sieve bed repour & labels.

🔧 Work Performed
Removed & cleaned 4 way valve. Unit running but has low O2. INSTALLED REPOURED SIEVE BEDS. UNIT IS NOW RUNNING AT 95% AT 5LPM
🔍 Technician Findings
Bad sieve beds & dirty filter. 4 way valve sticking. Unit has 25932hrs
⚠️ Problem Description
Q-00031132 Depot Repair Follow-up to WO-01299306 Asset ID 12982598 Model: Invacare - PERFECTO 2 (A) Notes: Failed inspection Unit failed last inspection and has not been picked up for repair yet. Unit hours are 25932 test at 5 liters per minute Output is. 83.7% 1.25 x hr labor 1x- SBD0358 1x - FIL2036 https://www.ebiotrack.com/omnicor/workorder.php?wo=7021

Timeline

📞
Case Linked Nov 11, 6:12 PM
Case Number: 00543102
Subject: Needs Quote
Status: Closed
🚨 101.0 business days
📋
▶
2 Work Order Created Apr 9, 9:36 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From: Completed
To: Assigned
Duration in Previous: 0m
⏳ 4.0 business days
✔️
▶
2 Status: Completed Apr 14, 12:51 PM
Status: Completed → 2x Parts Added
🔩
2x Parts Added
Type: Parts
Status: Open
Qty: 1
🔩
Parts Added Apr 14, 12:58 PM
Type: Parts
Status: Open
Qty: 1
🚨 16.0 business days
⏱️
Labor Added May 5, 1:36 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.0 business days
🏁
Status: Closed by Taylor Duda May 7, 12:24 PM
From: Completed
To: Closed
Duration in Previous: 22d 23h
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill May 11, 3:24 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-261624

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Completed
Duration: 17.9 business days (threshold: 1.0 business days)
Exceeded by 16.9 business days
Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00543102
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Apr 9, 9:36 AM
Invoice #
SM-261624

Work Details (4)

Name Type Status Qty Amount Date
WL-03185247 Parts Open 1 $131.96 Apr 14, 12:52 PM
WL-03185248 Parts Open 1 $5.06 Apr 14, 12:52 PM
WL-03185258 Parts Open 1 $2.50 Apr 14, 12:58 PM
WL-03214918 Labor Open 1 $149.00 May 5, 1:36 PM

Details