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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316160 ↗ ServiceMax

AGILENT TECHNOLOGIES (CROSSLAB) • Calibration • PSM

📍 BI Vetmedica - St. Joseph — 2621 North Belt Highway, St. Joseph MO, 64506

Nov 19, 2025 → May 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (110 biz days late)
Active: 116 biz days
🕐 Clock stopped: Completed (May 8, 2026)
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 25, 2025
4 business days (counted)
Running total: 4 of ? biz days used
54d
▶ Clock Running
Status: Assigned
Nov 25 → Feb 17, 2026
54 business days (counted)
Running total: 58 of ? biz days used
50d
▶ Clock Running
Status: Scheduled
Feb 17 → Apr 28, 2026
50 business days (counted)
Running total: 108 of ? biz days used
▶ Clock Running
Status: Reschedule
Apr 28 → May 4, 2026
4 business days (counted)
Running total: 112 of ? biz days used
▶ Clock Running
Status: Scheduled
May 4 → May 8, 2026
4 business days (counted)
Running total: 116 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 8 → May 8, 2026
0 business days (counted)
Running total: 116 of ? biz days used
Created: Nov 19, 2025 Completed: May 8, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 0
Nov 19 → Nov 19 Assigned ▶ Running 0 0
Nov 19 → Nov 25 Ready for Scheduling ▶ Running 4 4
Nov 25 → Feb 17 Assigned ▶ Running 54 58
Feb 17 → Apr 28 Scheduled ▶ Running 50 108
Apr 28 → May 4 Reschedule ▶ Running 4 112
May 4 → May 8 Scheduled ▶ Running 4 116
May 8 → May 8 Tech On Site ▶ Running 0 116
Dispatch 0.0d
Coordinators 119.9d
Field Work 1.4d
Billing 2.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
119.9 days
Over SLA
Field Work
1.4 days
Billing
2.0 days
Over SLA
Created: Nov 19, 2025 Due: May 31, 2026 Completed: May 13, 2026 (18 days early)
📅
120.0 days Total Age
⏱️
55.0d in Assigned Longest Stage
🔄
16 transitions Status Changes
⚠️
112.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00528855
FW: Agilent - Quote Request 2026 - STJ -Emsar
Closed
**Service needs to be completed in May 2026 PM/CAL needed on the following Group 3 - Cost Center - US4214 Service needs completed in May 2026 Manufacturer EPPENDORF Manufacturer Model # 5417R CENTRIFUGE BENCH TOP ENHANCED SYSTEM SN 20576 Special Requirements- Time: Low – 10sec; High 3 min Temp: Low 0C; High 25C Speed: Low 3,000; High 14,000 Manufacturer EPPENDORF Manufacturer Model # 5427R CENTRIFUGE MICRO TYPICAL SYSTEM SN 5409BN201223 Special Requirements- Time: Low – 10sec; High 3 min Temp: Low 0C; High 25C Speed: Low 3,000; High 14,000 Manufacturer THERMO-FISHER Manufacturer Model # Sorvall ST 16R CENTRIFUGE BENCH TOP TYPICAL SYSTEM SN 42161876 Special Requirements Temp: Low 0C; High 25C Speed: Low 300; High 4,400
Priority
High
Origin
Phone
Reason
New Case
Contact
Preet Singh
Owner
Leona Coonrod
Created
Sep 19, 2025
Work Orders from this Case (3)
WO-01316159 Invoiced
Calibration • Ronnie Salone
Created: Nov 19, 2025 • Closed: May 13, 2026
WO-01316160 (current) Invoiced
Calibration • Ronnie Salone
Created: Nov 19, 2025 • Closed: May 13, 2026
WO-01316162 Invoiced
Calibration • Ronnie Salone
Created: Nov 19, 2025 • Closed: May 13, 2026
Completed with significant delays
Invoiced • 269 days old
🚨
Primary Delay 55.0 days stuck in "Assigned"
⏱️
Total Delay 112.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.2d / 1.0d SLA
Assigned
56.0d / 0.5d SLA
Scheduled
55.2d / 2.0d SLA
Reschedule
4.5d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.2d / 1.0d SLA
L2 Review
3.0d
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/4/2026 CRamen in a logged email from Ashley Daniels: Thank you for the follow-up! Please put us on the scheduled for this Friday.


4/28/2026 CRamen per LYoder in scheduling chat to re-schedule for a Midmark install near Duluth MN on 5/6. TR Cancelled


2/17/2026 CRamen in a logged email WO-01316159 scheduled with Ashley Daniels for Wednesday 5/6/2026 with tech arrival between 8-10am


2/16/2026 CRamen left a vm for a returned call to schedule for May PMs. Call and email logged on WO-01316159. Logged email

open availability Tuesday-Thursday (Monday or Friday needed for travel from or to Minneapolis MN) May with an arrival window between 8-10am. 

🔧 Work Performed
Found unit in Lab Q156 Completed PM/Cal Added 2 temperature tests (4 o C and 21.5 o C) Added 2 speed tests (14000 RPM and 7000 RPM) Completed paperwork Closed WO
🔍 Technician Findings
Unit needed PM/Cal Added 2 temperature tests (4 o C and 21.5 o C) Added 2 speed tests (14000 RPM and 7000 RPM)
⚠️ Problem Description
**Service needs to be completed in May 2026 2 of 3 PM/CAL needed on the following Group 3 - Cost Center - US4214 Service needs completed in May 2026 Manufacturer EPPENDORF Manufacturer Model # 5427R CENTRIFUGE MICRO TYPICAL SYSTEM SN 5409BN201223 Special Requirements- Time: Low – 10sec; High 3 min Temp: Low 0C; High 25C Speed: Low 3,000; High 14,000
📄 Description
Eppendorf Centrifuge Micro Refrigerated or Constant Temp 5417 Series (5417 C 5417 R)

Timeline

📞
Case Linked Sep 19, 11:09 AM
Case Number: 00528855
Subject: FW: Agilent - Quote Request 2026 - STJ -Emsar
Status: Closed
🚨 42.0 business days
📋
▶
2 Work Order Created Nov 19, 8:44 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Nov 19, 9:04 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
📅
Status: Ready for Scheduling by Alan Adams Nov 19, 5:39 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 8h 35m
⏳ 4.8 business days
👷
▶
2 Technician Assigned Nov 25, 9:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 15h
🚨 55.0 business days
🗓️
▶
2 Status: Scheduled Feb 17, 12:41 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-05-06T12:00:00.000+0000
🚨 51.0 business days
📅
Dispatch Scheduled by Charles Ramen Apr 28, 10:15 AM
Scheduled For: 2026-05-08T12:00:00.000+0000
🔄
Status: Reschedule by Charles Ramen Apr 28, 3:54 PM
From: Scheduled
To: Reschedule
Duration in Previous: 70d 2h
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled May 4, 4:58 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Reschedule
To: Scheduled
Duration in Previous: 6d 1h
⏳ 4.9 business days
🔧
Status: Tech On Site by Ronnie Salone May 8, 9:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 16h
✔️
▶
2 Status: Completed May 8, 2:48 PM
Status: Completed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Ronnie Salone May 8, 11:04 PM
From: Completed
To: Closed
Duration in Previous: 8h 16m
⏳ 1.1 business days
👀
Status: L2 Review by Alan Adams May 11, 12:23 PM
From: Closed
To: L2 Review
Duration in Previous: 2d 13h
⏳ 3.0 business days
🏁
Status: Closed by Alan Adams May 13, 10:03 AM
From: L2 Review
To: Closed
Duration in Previous: 1d 21h
📄
Status: Ready to Bill by Hannah Shaw May 13, 11:32 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 28m
⏳ 2.0 business days
💵
▶
4 Status: Billing Review May 14, 1:56 PM
Status: Billing Review → Status: Invoice Pending → Invoice Created → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-261927
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Assigned
Duration: 55.0 business days (threshold: 4.0 business hours)
Exceeded by 54.5 business days
Scheduled
Duration: 50.8 business days (threshold: 2.0 business days)
Exceeded by 48.8 business days
Reschedule
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00528855
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Calibration
Branch
N/A
Technician
Ronnie Salone
Scheduled
May 8, 8:00 AM
Created
Nov 19, 8:44 AM
Invoice #
SM-261927

Work Details (1)

Name Type Status Qty Amount Date
WL-03219872 Labor Open 1 $721.00 May 8, 2:49 PM

Details