Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316321 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Nov 19, 2025 → Dec 6, 2025

✅ Completed
PC Per client agreement
Target: Dec 3, 2025
🕐 Clock stopped: Tech Off Site (Dec 6)
✗ SLA Missed (2d late)
Dispatch 0.4d
Coordinators 9.6d
Field Work 4.0d
Billing 1.4d
✗ SLA Missed
Dispatch
0.4 days
Coordinators
9.6 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 19, 2025 Due: Dec 3, 2025 Completed: Dec 6, 2025 (2 days late)
📅
12.6 days Total Age
⏱️
5.4d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
10.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 2, 2025
Visit 2 Dec 6, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00545296
URGENT Philips WO Request
Closed
Upon initial inspection device failed Active Exhalation Verification
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Shelby Robinson
Created
Nov 19, 2025
Work Orders from this Case (3)
WO-01316321 (current) Invoiced
Repair • Konstantin Barskiy
Created: Nov 19, 2025 • Closed: Dec 6, 2025
WO-01316326 Invoiced
Repair • Konstantin Barskiy
Created: Nov 19, 2025 • Closed: Dec 9, 2025
WO-01316330 Invoiced
Repair • Konstantin Barskiy
Created: Nov 19, 2025 • Closed: Nov 29, 2025
Completed with significant delays
Invoiced • 176 days old
🚨
Primary Delay 5.4 days stuck in "Scheduled"
⏱️
Total Delay 10.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Assigned
4.2d / 0.5d SLA
Scheduled
5.4d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/2025 RArnold - Dispatching to Konsta

11/19/2025 RArnold - Repair for device that failed FCO81. PWO pending entitlement

🔧 Work Performed
REPLACED PROPORTIONAL VALVE (AECM) & 3WAY SOLENOID VALVE. PERFORMED FINAL TEST. DEVICE PASSED ALL TEST & RETURNED TO SERVICE.
🔍 Technician Findings
REPLACED PROPORTIONAL VALVE (AECM) & 3WAY SOLENOID VALVE. PERFORMED FINAL TEST. DEVICE PASSED ALL TEST & RETURNED TO SERVICE.
⚠️ Problem Description
Upon initial inspection device failed Active Exhalation Verification
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 19, 2:17 PM
Case Number: 00545296
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 19, 2:35 PM
Work Order: WO-01316321
Type: Repair
Priority: PC
✅
▶
2 Status: Ready for Release Nov 19, 5:37 PM
Status: Ready for Release → Technician Assigned
👷
Technician Assigned by Rebecca Arnold
Technician: a0h8Y00000I6KsSQAV, Konstantin Barskiy
⏳ 4.8 business days
📅
▶
2 Dispatch Scheduled Nov 25, 3:47 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 5d 22h
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Dec 2, 10:08 AM
Scheduled For: 2025-12-02T13:00:00.000+0000
🔧
Status: Tech On Site by Konstantin Barsky Dec 2, 11:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 19h
⏳ 4.0 business days
🚗
▶
2 Status: Tech Off Site Dec 6, 11:50 AM
Status: Tech Off Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 2.5
⏱️
▶
3 Labor Added Dec 6, 11:57 AM
Labor Added → 2x Travel Added → Status: Completed
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 10
✔️
Status: Completed by Konstantin Barsky
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 9m, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Dec 8, 10:12 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 22h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 5h
💰
Status: Invoiced by Josh Longway Dec 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m

Bottlenecks

Assigned
Duration: 4.2 business days (threshold: 4.0 business hours)
Exceeded by 3.7 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

📞
Case 00545296
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Dec 2, 8:00 AM
Created
Nov 19, 2:35 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03029213 Labor Open 0.25 $0.00 Dec 6, 11:53 AM
WL-03029214 Labor Open 2.5 $237.50 Dec 6, 11:53 AM
WL-03029215 Labor Open 0.25 $155.00 Dec 6, 11:53 AM
WL-03029223 Labor Open 0.25 $23.75 Dec 6, 11:57 AM
WL-03029224 Travel Open 10 $0.00 Dec 6, 11:59 AM
WL-03029225 Travel Open 10 $0.00 Dec 6, 11:59 AM
WL-03029949 Labor Open 0.016666666666667 $38.00 Dec 8, 10:12 AM

Details