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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316330 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Nov 19, 2025 → Nov 29, 2025

✅ Completed
PC Per client agreement
Target: Dec 3, 2025
🕐 Clock stopped: Invoiced (Nov 29)
✓ SLA Met (4d early)
Dispatch 0.4d
Coordinators 4.4d
Field Work 1.0d
Incomplete 3.0d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Coordinators
4.4 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
3.0 days
Billing
1.3 days
Over SLA
Created: Nov 19, 2025 Due: Dec 3, 2025 Completed: Nov 29, 2025 (4 days early)
📅
7.5 days Total Age
⏱️
4.2d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00545296
URGENT Philips WO Request
Closed
Upon initial inspection device failed Active Exhalation Verification
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Shelby Robinson
Created
Nov 19, 2025
Work Orders from this Case (3)
WO-01316321 Invoiced
Repair • Konstantin Barskiy
Created: Nov 19, 2025 • Closed: Dec 6, 2025
WO-01316326 Invoiced
Repair • Konstantin Barskiy
Created: Nov 19, 2025 • Closed: Dec 9, 2025
WO-01316330 (current) Invoiced
Repair • Konstantin Barskiy
Created: Nov 19, 2025 • Closed: Nov 29, 2025
Completed with minor delays
Invoiced • 176 days old
🚨
Primary Delay 4.2 days stuck in "Assigned"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Assigned
4.2d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
3.1d
Incomplete
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/26/2025 RArnold - Dispatching to Konsta

11/19/2025 RArnold - Repair for device that failed FCO81. PWO pending entitlement

🔧 Work Performed
Replaced ACEM Valve and the Evo 3 Way Solenoid Valve. Completed full T & V on device. Device passed and returned to clinical use.
🔍 Technician Findings
Replaced ACEM Valve and the Evo 3 Way Solenoid Valve. Completed full T & V on device. Device passed and returned to clinical use.
⚠️ Problem Description
Upon initial inspection device, failed Active Exhalation Verification
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 19, 2:17 PM
Case Number: 00545296
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 19, 2:40 PM
Work Order: WO-01316330
Type: Repair
Priority: PC
✅
▶
2 Status: Ready for Release Nov 19, 5:37 PM
Status: Ready for Release → Technician Assigned
👷
Technician Assigned by Rebecca Arnold
Technician: Konstantin Barskiy
⏳ 4.8 business days
📅
▶
2 Dispatch Scheduled Nov 25, 10:56 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 5d 17h
🔧
Status: Tech On Site by Konstantin Barsky Nov 25, 12:24 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 28m
🚗
Status: Tech Off Site by Konstantin Barsky Nov 25, 8:05 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 40m
⏱️
▶
3 3x Labor Added Nov 25, 8:39 PM
3x Labor Added → Expenses Added → Status: Completed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Konstantin Barsky
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 37m, 0m
⏱️
Labor Added Nov 26, 8:51 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 26, 8:57 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 13m
⚠️
Status: Incomplete by Douglas Pearce Nov 26, 10:31 AM
From: 07e-Partial Project
To: Incomplete
Duration in Previous: 1h 33m
⏳ 3.0 business days
⏱️
Labor Added Nov 29, 10:36 AM
Type: Labor
Status: Open
Qty: 0.25
🏁
Status: Closed by Konstantin Barsky Nov 29, 4:16 PM
From: Incomplete
To: Closed
Duration in Previous: 3d 5h
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 2, 11:27 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 19h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Dec 5, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m
🚨 26.0 business days
🧾
Invoice Created Jan 9, 9:56 AM
Invoice Number: SM-248302

Bottlenecks

Assigned
Duration: 4.2 business days (threshold: 4.0 business hours)
Exceeded by 3.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00545296
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Nov 25, 8:00 AM
Created
Nov 19, 2:40 PM
Invoice #
SM-248302

Work Details (6)

Name Type Status Qty Amount Date
WL-03020321 Labor Open 1 $0.00 Nov 25, 8:39 PM
WL-03020322 Labor Open 3 $285.00 Nov 25, 8:39 PM
WL-03020324 Travel Open 150 $0.00 Nov 25, 8:39 PM
WL-03020325 Expenses Open 1 $0.00 Nov 25, 8:40 PM
WL-03020615 Labor Open 0.016666666666667 $38.00 Nov 26, 8:51 AM
WL-03021929 Labor Open 0.25 $155.00 Nov 29, 10:36 AM

Details