Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316454 ↗ ServiceMax

DICKINSON EMS TX • Repair • P7

📍 DICKINSON EMS — 4500 FM 517, Dickinson TX, 77539

Nov 20, 2025 → Dec 1, 2025

✅ Completed
P7 7 business days from creation
Target: Dec 1, 2025
🕐 Clock stopped: Completed (Dec 1)
✗ SLA Missed
Dispatch 0.0d
Material Management 1.5d
Coordinators 9.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.5 days
Coordinators
9.0 days
Over SLA
Billing
0.0 days
Created: Nov 20, 2025 Due: Dec 3, 2025 Completed: Dec 1, 2025 (2 days early)
📅
8.0 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
6.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00545292
URGENT: L2 review - EMS
Closed
Q-00031216 1 Of 2 I'm submitting a case on behalf of Dickinson EMS TX for 2 repair work orders to be created. POC Bron Rightmire called in regarding follow-ups that were needed per PM WO-01295977 Stair chair SN#: 17N-376493 needs wheels replaced 2 front casters, 2748078 2 rear wheels, 2748087 iNX SN#: 17S-013703 needs a new handle with buttons for raising/lowering the cot 1 PL telescoping handle, 0800582
Priority
High
Origin
Email
Reason
New Case
Contact
Bron Rightmire
Owner
Kimberly Hardison
Created
Nov 19, 2025
Work Orders from this Case (2)
WO-01316454 (current) Invoiced
Repair • Chane Lacy
Created: Nov 20, 2025 • Closed: Dec 1, 2025
WO-01316455 Invoiced
Repair • Chane Lacy
Created: Nov 20, 2025 • Closed: Dec 15, 2025
Completed with minor delays
Invoiced • 175 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
1.5d / 3.0d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25 KKelch called Bron to schedule for 12/1 between 12 and 2 pm. Customer confirmed. Call logged on Wo-01316454

11/21 KKelch waiting for parts to ship prior to scheduling

🔧 Work Performed
12/1 CLacy- Removed and replaced rear wheels with new ones. Functional testing passed. This unit is in proper working condition and is ready to return to service
🔍 Technician Findings
Wheels are missing rubber
⚠️ Problem Description
Q-00031216 1 Of 2 I'm submitting a case on behalf of Dickinson EMS TX for 2 repair work orders to be created. POC Bron Rightmire called in regarding follow-ups that were needed per PM WO-01295977 Stair chair SN#: 17N-376493 needs wheels replaced 2 front casters, 2748078 2 rear wheels, 2748087 https://www.ebiotrack.com/workorder.php?wo=69955
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Nov 19, 2:11 PM
Case Number: 00545292
Subject: URGENT: L2 review - EMS
Status: Closed
📋
▶
2 Work Order Created Nov 20, 8:23 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Nov 20, 8:29 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 5m
📅
Status: Ready for Scheduling by Amy Greene Nov 20, 11:05 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 14h 35m
👷
▶
2 Technician Assigned Nov 21, 9:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10h 1m
🔩
2x Parts Added Nov 21, 4:36 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⏳ 2.9 business days
🗓️
▶
2 Status: Scheduled Nov 25, 9:55 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-01T18:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 3x Labor Added Dec 1, 6:44 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 8h, 0m
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill Dec 3, 2:50 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 24.0 business days
🧾
Invoice Created Jan 5, 9:57 AM
Invoice Number: SM-248101

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00545292
Closed
📦
Parts Order 00085587
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Chane Lacy
Scheduled
Dec 1, 1:00 PM
Created
Nov 20, 8:23 AM
Invoice #
SM-248101

Work Details (5)

Name Type Status Qty Amount Date
WL-03016803 Parts Open 2 $144.00 Nov 21, 4:36 PM
WL-03016804 Expenses Open 1 $15.25 Nov 21, 4:36 PM
WL-03022850 Labor Open 1 $0.00 Dec 1, 6:44 PM
WL-03022851 Labor Open 1 $0.00 Dec 1, 6:44 PM
WL-03022852 Travel Open 38 $0.00 Dec 1, 6:44 PM

Details