Q-00031216
1 Of 2
I'm submitting a case on behalf of Dickinson EMS TX for 2 repair work orders to be created. POC Bron Rightmire called in regarding follow-ups that were needed per PM WO-01295977
Stair chair SN#: 17N-376493 needs wheels replaced
2 front casters, 2748078
2 rear wheels, 2748087
iNX SN#: 17S-013703 needs a new handle with buttons for raising/lowering the cot
1 PL telescoping handle, 0800582
12/17 KWeiss, Reviewed pictures and closing w/o for billing review.
12/11 KKelch called Bron to schedule for 12/15 between 3 and 4 pm. Customer confirmed.
12/9 KKelch called Bron to schedule for 12/15 between 9 and 11 am. Left VM.
12/8 KKelch called Bron to schedule for 12/12 between 2:30 and 3:30 pm. Left info.
12/4/2025 Sramen - updated due date based on parts.
12/4/25 CDempsey- waiting for part to ship.
11/25 KKelch called Bron to schedule for 12/1 between 12 and 2 pm. Customer confirmed. Call logged on Wo-01316454
11/21 KKelch waiting for parts to ship prior to scheduling
🔧Work Performed
12/1 CLacy- removed and replaced pull out handle and button with a new one. The customer stated a H02 error. During inspection i have found the FE LED harness is damaged and needs replaced. a new set of buttons for the lower lift bar is needed as well. Customer approved repairs, parts order has been placed.
12/15 Removed and replaced LE harness and lower buttons. Functional testing passed. This unit is ready to return to service
🔍Technician Findings
Unit is giving a H02 error and the pull out handle is stuck
⚠️Problem Description
Q-00031216
2 Of 2
I'm submitting a case on behalf of Dickinson EMS TX for 2 repair work orders to be created. POC Bron Rightmire called in regarding follow-ups that were needed per PM WO-01295977
iNX SN#: 17S-013703 needs a new handle with buttons for raising/lowering the cot
1 PL telescoping handle, 0800582 https://www.ebiotrack.com/workorder.php?wo=69956
📄Description
Ferno iNX Powered Cot
📋
Outbound to +12818815701
Completed Dec 11, 2025
12/11 KKelch called Bron to schedule for 12/15 between 3 and 4 pm. Customer confirmed.
📋
Outbound to +12818815701
Completed Dec 9, 2025
12/9 KKelch called Bron to schedule for 12/15 between 9 and 11 am. Left VM.
📋
Outbound to +12818815701
Completed Dec 8, 2025
12/8 KKelch called Bron to schedule for 12/12 between 2:30 and 3:30 pm. Left info.
📋
Inbound from +14093549752
Completed Nov 24, 2025
Customer wanted to make sure the tech had the lap top needed, sent to Kaitlyn Kelch.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 20, 2025
To: brightmire@dickinsontexas.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01316455Location: DICKINSON EMSAddress: 4500 FM 517 Dickinson, TX 77539Device: iNX 17S-013703Problem Description: Q-00031216
2 Of 2
I'm submitting a case on behalf of Dickinso
Dec 17, 2025 9:53pm
12/17 KWeiss, Reviewed pictures and closing w/o for billing review.
Work Order: WO-01316455
Account: DICKINSON EMS TX
Customer Case Number:
Location: DICKINSON EMS
Address: 4500 FM 517, Dickinson, TX 77539
Manufacturer: Ferno
Model #: iNX
Serial #: 17S-013703
Contact Name: Bron Rightmire
Contact Phone: 2818815701
Contact Email: brightmire@dickinsontexas.gov
Due Dat
JPEG
IMG_6887
Dec 15, 2025
JPEG
IMG_6888
Dec 15, 2025
JPEG
IMG_6889
Dec 15, 2025
Timeline
📞
Case Linked Nov 19, 2:11 PM
Case Number:00545292
Subject:URGENT: L2 review - EMS
Status:Closed
📋
▶
2
Work Order Created Nov 20, 8:25 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Nov 20, 8:30 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:4m
📅
Status: Ready for Scheduling by Amy GreeneNov 20, 11:18 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:14h 47m
👷
▶
2
Technician Assigned Nov 21, 9:04 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:9h 45m
🔩
2x Parts Added Nov 21, 4:17 PM
Type:Parts, Expenses
Status:Open
Qty:1
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Nov 25, 9:56 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-12-01T18:00:00.000+0000
⚠️5.0 business days
⏱️
▶
3
3x Labor Added Dec 1, 6:58 PM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00086059
Status:Closed
📦
Status: Awaiting Parts by Chane Lacy
From:Scheduled
To:Awaiting Parts
Duration in Previous:6d 9h
⏳3.6 business days
🔩
▶
2
2x Parts Added Dec 4, 3:27 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:2d 20h
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled Dec 11, 9:19 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-12-15T21:00:00.000+0000
⏳3.0 business days
⏱️
▶
2
5x Labor Added Dec 15, 7:03 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From:Scheduled
To:Completed
Duration in Previous:4d 9h
🏁
Status: Closed by Chane LacyDec 15, 7:20 PM
From:Completed
To:Closed
Duration in Previous:13m
⏳2.6 business days
👀
Status: L2 Review by Diane PattonDec 17, 6:42 PM
From:Closed
To:L2 Review
Duration in Previous:1d 23h
🏁
Status: Closed by Keith WeissDec 17, 9:53 PM
From:L2 Review
To:Closed
Duration in Previous:3h 11m
📄
Status: Ready to Bill by Diane PattonDec 18, 10:32 AM
From:Closed
To:Ready to Bill
Duration in Previous:12h 38m
📨
Status: Invoice Pending by Diane PattonDec 18, 10:40 AM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:7m, 0m
⏳2.0 business days
🧾
Invoice Created Dec 21, 11:47 PM
Invoice Number:SM-249354
Bottlenecks
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Reschedule
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)