FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay68.4 days stuck in "Ready for Release"
⏱️
Total Delay19.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.9d / 1.0d SLA
Ready for Release
68.4d
Scheduled
1.7d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
04/02/2026 mklose rcvd email from Karina, confirm Davon 4/3
04/02/2026 called 212-523-7020; spoke with Adam, he adv call back in 30 minutes. sent email
03/31/2026 mklose called 212-523-7020, spoke to Karina, Karina.Encalada@gehealthcare.com. adv send email and she will confirm on thursday that FSE can come Friday
03/31/2026 mklose called 215-459-1716 no answer, vm full
03/20/2026: ARoosa - Called 732-427-4952, Ernesto Dilizia, VM/LM will follow up with email to ernesto.dilizia@gehealthcare.com.
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📅
WO-01316680 - FCO - DD: 4/27/2026 - - Giraffe OmniBed Carestation - NEW YORK - MOUNT SINAI WEST
Apr 3, 2026 8:00am – 11:59pm
Work Order: WO-01316680
Account: GE Healthcare FMI
Customer Case Number: 1-556558911421
Location: MOUNT SINAI WEST
Address: 445 W 58TH ST, NEW YORK, NY 10019
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB24210128SA
Contact Name: Ernesto Dilizia
Contact Phone: 732-427-
JPG
TAB24210128SA_Right Screw Pic
Apr 6, 2026
JPG
TAB24210128SA_Left Screw Pic
Apr 6, 2026
JPG
TAB24210128SA_Product Label
Apr 6, 2026
Timeline
📞
Case Linked Nov 20, 4:40 PM
Case Number:00545745
Subject:GE FMI 32097 - Mount Sinai
Status:Closed
📋
▶
2
Work Order Created Nov 21, 11:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
🚨21.0 business days
✅
Status: Ready for Release by Erin MartinDec 23, 3:28 PM