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WO-01316688 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MOUNT SINAI WEST — 445 W 58TH ST, NEW YORK NY, 10019

Nov 21, 2025 → Apr 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (16 biz days early)
Active: 21 biz days
Paused: 68 biz days
🕐 Clock stopped: Completed (Apr 5, 2026)
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Dec 23, 2025
20 business days (counted)
Running total: 20 of ? biz days used
⏸68d
⏸ Clock Paused
Status: Ready for Release
Dec 23 → Apr 2, 2026
68 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 2 → Apr 5, 2026
1 business day (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Completed
Apr 5 → Apr 5, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 5 → Apr 5, 2026
0 business days (counted)
Running total: 21 of ? biz days used
Created: Nov 21, 2025 Completed: Apr 5, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0
Nov 21 → Dec 23 Ready for Scheduling ▶ Running 20 20
Dec 23 → Apr 2 Ready for Release ⏸ Paused 68 —
Apr 2 → Apr 5 Scheduled ▶ Running 1 21
Apr 5 → Apr 5 Completed ▶ Running 0 21
Apr 5 → Apr 5 Scheduled ▶ Running 0 21
Dispatch 0.0d
Holding 68.4d (excluded)
Coordinators 22.6d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
68.4 days
Coordinators
22.6 days
Over SLA
Billing
2.0 days
Created: Nov 21, 2025 Due: Apr 27, 2026 Completed: Apr 5, 2026 (22 days early)
📅
89.9 days Total Age
⏱️
68.4d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
19.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00545745
GE FMI 32097 - Mount Sinai
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ernesto Dilizia
Owner
Kimberly Hardison
Created
Nov 20, 2025
Work Orders from this Case (5)
WO-01316680 Invoiced
FCO • Davon Cox
Created: Nov 21, 2025 • Closed: Apr 4, 2026
WO-01316684 Invoiced
FCO • Davon Cox
Created: Nov 21, 2025 • Closed: Apr 4, 2026
WO-01316685 Invoiced
FCO • Davon Cox
Created: Nov 21, 2025 • Closed: Apr 4, 2026
WO-01316687 Invoiced
FCO • Davon Cox
Created: Nov 21, 2025 • Closed: Apr 4, 2026
WO-01316688 (current) Invoiced
FCO • Davon Cox
Created: Nov 21, 2025 • Closed: Apr 4, 2026
Completed with significant delays
Invoiced • 267 days old
🚨
Primary Delay 68.4 days stuck in "Ready for Release"
⏱️
Total Delay 19.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.9d / 1.0d SLA
Ready for Release
68.4d
Scheduled
1.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/02/2026 mklose rcvd email from Karina, confirm Davon 4/3

04/02/2026 called 212-523-7020; spoke with Adam, he adv call back in 30 minutes. sent email 

03/31/2026 mklose called 212-523-7020, spoke to Karina, Karina.Encalada@gehealthcare.com. adv send email and she will confirm on thursday that FSE can come Friday


03/31/2026 mklose called 215-459-1716 no answer, vm full 

03/20/2026: ARoosa - Called 732-427-4952, Ernesto Dilizia, VM/LM will follow up with email to ernesto.dilizia@gehealthcare.com.

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Nov 20, 4:40 PM
Case Number: 00545745
Subject: GE FMI 32097 - Mount Sinai
Status: Closed
📋
▶
2 Work Order Created Nov 21, 11:55 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 21.0 business days
✅
Status: Ready for Release by Erin Martin Dec 23, 3:28 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 32d 3h
🚨 69.0 business days
👷
▶
3 Technician Assigned Apr 2, 2:18 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-03T12:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 99d 21h
⏳ 2.0 business days
⏱️
Labor Added Apr 4, 11:27 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
▶
3 Status: Completed Apr 4, 11:39 PM
Status: Completed → Status: Scheduled → Status: Closed
🗓️
Status: Scheduled by Davon Cox
From: Completed, Scheduled
To: Scheduled, Completed
Duration in Previous: 1m, 0m
🏁
Status: Closed by Davon Cox
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Apr 6, 11:48 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 12h
📨
Status: Invoice Pending by Timothy Amburgey Apr 6, 2:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 33m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:27 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 3h

Bottlenecks

Ready for Scheduling
Duration: 20.9 business days (threshold: 1.0 business days)
Exceeded by 19.9 business days

🔗 Related Artifacts

📞
Case 00545745
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Davon Cox
Scheduled
Apr 3, 8:00 AM
Created
Nov 21, 11:55 AM
Invoice #
SM-258486

Work Details (2)

Name Type Status Qty Amount Date
WL-03173814 Labor Open 0.5 $100.00 Apr 4, 11:27 PM
WL-03174425 Labor Open 0.016666666666667 $38.00 Apr 6, 11:48 AM

Details