Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316868 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Matthew Sebzda Trunk Stock — 356 Fox Ridge Lane, Moncks Corner SC, 29461

Nov 24, 2025 → Nov 26, 2025

✅ Completed
PC Per client agreement
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Nov 26)
✓ SLA Met (2d early)
Dispatch 0.0d
Coordinators 3.0d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Field Work
0.0 days
Created: Nov 24, 2025 Due: Nov 28, 2025 Completed: Nov 26, 2025 (2 days early)
📅
3.0 days Total Age
⏱️
4.1d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Nov 24, 2025
Visit 2 Nov 25, 2025
Visit 3 Nov 26, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546024
NB Training Work Orders Requested Matt Sebzda
Closed
1x for CBTs in EMSAR U for Matthew Sebzda
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (2)
WO-01316868 (current) Invoiced
Cross-Training • Matthew Sebzda
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01316869 Invoiced
Cross-Training • Matthew Sebzda
Created: Nov 24, 2025 • Closed: Dec 4, 2025
Completed with minor delays
Invoiced • 171 days old
🚨
Primary Delay 4.1 days stuck in "Closed"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
2.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed open EMSAR U courses
🔍 Technician Findings
Training week, EMSAR U courses
⚠️ Problem Description
1x for CBTs in EMSAR U for Matthew Sebzda

Timeline

📞
Case Linked Nov 21, 3:39 PM
Case Number: 00546024
Subject: NB Training Work Orders Requested Matt Sebzda
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Nov 24, 10:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 24, 11:44 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 50m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-24T13:00:00.000+0000
⏱️
Labor Added Nov 24, 8:28 PM
Type: Labor
Status: Open
Qty: 8
⏳ 1.4 business days
⏱️
Labor Added Nov 25, 10:44 PM
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Nov 26, 6:03 PM
Type: Labor
Status: Open
Qty: 8
✔️
▶
2 Status: Completed Nov 26, 6:11 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Matthew Sebzda
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.7 business days
📄
Status: Ready to Bill by Diane Patton Dec 2, 9:13 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 5d 15h, 0m
🚨 104.9 business days
🧾
Invoice Created Apr 27, 8:23 AM
Invoice Number: SM-247920

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.3 business hours
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days

🔗 Related Artifacts

📞
Case 00546024
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Matthew Sebzda
Scheduled
Nov 24, 8:00 AM
Created
Nov 24, 10:53 AM
Invoice #
SM-247920

Work Details (3)

Name Type Status Qty Amount Date
WL-03019194 Labor Open 8 $0.00 Nov 24, 8:28 PM
WL-03020455 Labor Open 8 $0.00 Nov 25, 10:44 PM
WL-03021281 Labor Open 8 $0.00 Nov 26, 6:03 PM

Details