Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316869 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Matthew Sebzda Trunk Stock — 356 Fox Ridge Lane, Moncks Corner SC, 29461

Nov 24, 2025 → Dec 4, 2025

✅ Completed
PC Per client agreement
Target: Dec 5, 2025
🕐 Clock stopped: Completed (Dec 5)
✓ SLA Met
Dispatch 0.0d
Coordinators 9.2d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 24, 2025 Due: Dec 5, 2025 Completed: Dec 5, 2025 (on time)
📅
9.2 days Total Age
⏱️
9.1d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
9.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Dec 1, 2025
Visit 2 Dec 2, 2025
Visit 3 Dec 3, 2025
Visit 4 Dec 4, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546024
NB Training Work Orders Requested Matt Sebzda
Closed
1x for CBTs in EMSAR U for Matthew Sebzda
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (2)
WO-01316868 Invoiced
Cross-Training • Matthew Sebzda
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01316869 (current) Invoiced
Cross-Training • Matthew Sebzda
Created: Nov 24, 2025 • Closed: Dec 4, 2025
Completed with minor delays
Invoiced • 171 days old
🚨
Primary Delay 9.1 days stuck in "Scheduled"
⏱️
Total Delay 9.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
9.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
OJT w/ Yves Dessin focusing on repairs. 12/1-12/4
🔍 Technician Findings
OJT w/ Yves Dessin focusing on repairs. 12/1-12/4
⚠️ Problem Description
1x for CBTs in EMSAR U for Matthew Sebzda

Timeline

📞
Case Linked Nov 21, 3:39 PM
Case Number: 00546024
Subject: NB Training Work Orders Requested Matt Sebzda
Status: Closed
⏳ 2.0 business days
📋
▶
5 Work Order Created Nov 24, 10:54 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned → Dispatch Scheduled
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Melissa Owens
Technician: Matthew Sebzda
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 3m, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-01T13:00:00.000+0000
⚠️ 6.0 business days
⏱️
Labor Added Dec 1, 9:20 PM
Type: Labor
Status: Open
Qty: 10
⏱️
Labor Added Dec 2, 7:46 PM
Type: Labor
Status: Open
Qty: 10
⏱️
Labor Added Dec 3, 6:20 PM
Type: Labor
Status: Open
Qty: 10
⏳ 1.7 business days
⏱️
▶
3 Labor Added Dec 4, 8:08 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Matthew Sebzda
From: Scheduled
To: Completed
Duration in Previous: 10d 9h
🏁
Status: Closed by Matthew Sebzda
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 3.5 business days
📄
▶
2 Status: Ready to Bill Dec 9, 11:14 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🚨 99.9 business days
🧾
Invoice Created Apr 27, 8:23 AM
Invoice Number: SM-248536

Bottlenecks

Scheduled
Duration: 9.1 business days (threshold: 2.0 business days)
Exceeded by 7.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00546024
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Matthew Sebzda
Scheduled
Dec 1, 8:00 AM
Created
Nov 24, 10:54 AM
Invoice #
SM-248536

Work Details (4)

Name Type Status Qty Amount Date
WL-03023038 Labor Open 10 $0.00 Dec 1, 9:20 PM
WL-03024264 Labor Open 10 $0.00 Dec 2, 7:46 PM
WL-03025523 Labor Open 10 $0.00 Dec 3, 6:20 PM
WL-03027226 Labor Open 10 $0.00 Dec 4, 8:08 PM

Details