Equipment Type: Midmark 230-001 OR Bed
Asset ID: 6304325
Serial no.: V2053661
Problem Type: The bed skirt has somehow fallen off/slipped out of position and it needs to either be replaced or readjusted. Also, the front of the bed where you screw in the foot pedal, a piece has broken off causing the foot pedal to not stay screwed in due to the bed skirt fallen out of place.
12/22 MOwens Toykieasha Hill the Assistant Practice Manager said that 12/31 works to schedule the visit as they are open from 8-5.
12/22 MOwens Tried to call Jeremy Kohl but his vm was full and he did not answer. Will send an email.
🔧Work Performed
12-31-25 CTM - Performed repair on Midmark 230 by repairing the shroud and replaced I/O harness ASS'Y UPT. TESTED PASS. Notified POC Jeremy Kohl of findings and completion.
🔍Technician Findings
12-31-25 CTM - Perform repair on Midmark 230 by repairing the shroud and replacing I/O harness ASS'Y UPT. Notify POC Jeremy Kohl of findings and completion.
⚠️Problem Description
Equipment Type: Midmark 230-001 OR Bed
Asset ID: 6304325
Serial no.: V2053661
Problem Type: The bed skirt has somehow fallen off/slipped out of position and it needs to either be replaced or readjusted. Also, the front of the bed where you screw in the foot pedal, a piece has broken off causing the foot pedal to not stay screwed in due to the bed skirt fallen out of place. https://www.ebiotrack.com/workorder.php?wo=69934
📧
Email:RE: Sono Bello Norfolk VA Midmark OR Bed Repair
Completed Dec 22, 2025
From: mowens@emsar.com
To: thill@sonobello.com, MER@sonobello.com, lclarke@sonobello.com
Ok. I will put you on the schedule for 12/31 with arrival between 11-12.
Thanks
Melissa
From: Toykieasha Hill <thill@sonobello.com>
Sent: Monday, December 22, 2025 1:50 PM
To: Melissa Owens <mowens@emsar.com>; Medical Equipment Repair <MER@sonobello.com>; Laurette Clarke <lclarke@sonobello.com>
Subject: Re: Sono Bello Norfolk VA Midmark OR Bed Repair
Yes , we are open all day 12/3
📧
Email:Sono Bello Norfolk VA Midmark OR Bed Repair
Completed Dec 22, 2025
From: mowens@emsar.com
To: mer@sonobello.com
Jeremy
A Midmark part was shipped to your location and received on 12/11 for the Midmark OR Bed that the bed skirt has fallen off and the foot pedal is broken. Does any day coming up work to schedule the repair visit?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc>
📋
Outbound to +14252021203
Completed Dec 22, 2025
Tried to call Jeremy Kohl but his vm was full and he did not answer.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 9, 2025
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 2, 2025
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 25, 2025
📅
WO-01317092 - Virtual Tech - Field Repair - Norfolk - VA - Norfolk
Dec 31, 2025 11:00am – 1:30pm
Work Order: WO-01317092
Account: Sono Bello
Customer Case Number:
Location: VA - Norfolk
Address: 6160 Kempsville Circle, Suite 100A, Norfolk, VA 23502
Manufacturer:
Model #:
Serial #:
Contact Name: Jeremy Kohl
Contact Phone: 425.202.1203
Contact Email: mer@sonobello.com
Due Date: 12/18/2025
Sch
Timeline
📞
Case Linked Nov 24, 5:58 PM
Case Number:00546520
Subject:VA-Norfolk Midmark 230-001 OR Bed SN# V2053661
Status:Closed
📋
▶
3
Work Order Created Nov 25, 8:24 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00085826
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
🚨15.0 business days
🔩
▶
2
2x Parts Added Dec 15, 5:42 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From:Awaiting Parts
To:Reschedule
Duration in Previous:20d 9h
👷
▶
2
Technician Assigned Dec 16, 4:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Reschedule
To:Assigned
Duration in Previous:22h 56m
⏳4.9 business days
🗓️
▶
2
Status: Scheduled Dec 22, 1:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-31T16:00:00.000+0000
⚠️8.0 business days
⏱️
▶
2
2x Labor Added Dec 31, 10:22 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Morning
From:Scheduled
To:Tech On Site
Duration in Previous:8d 20h
⏱️
Labor Added Dec 31, 12:51 PM
Type:Labor
Status:Open
Qty:2.5
✔️
▶
2
Status: Completed Dec 31, 4:29 PM
Status: Completed → 2x Labor Added
⏱️
2x Labor Added
Type:Labor, Travel
Status:Open
Qty:3.5, 184
🏁
Status: Closed by Christopher MorningDec 31, 4:35 PM
From:Completed
To:Closed
Duration in Previous:5m
⏳2.9 business days
📄
▶
2
Status: Ready to Bill Jan 2, 2:18 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Jan 2, 2:32 PM
Invoice Number:SM-250404
Bottlenecks
Awaiting Parts
Duration: 15.0 business days (threshold: 3.0 business days)
Exceeded by 12.0 business days
Assigned
Duration: 4.3 business days (threshold: 4.0 business hours)
Exceeded by 3.8 business days
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)