Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317094 ↗ ServiceMax

Sono Bello • Virtual Tech • P3

📍 VA - Norfolk — 6160 Kempsville Circle, Suite 100A, Norfolk VA, 23502

Nov 25, 2025 → Nov 25, 2025

✅ Completed
P3 3 business days from creation
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Nov 25)
✓ SLA Met (2d early)
Dispatch 0.0d
✓ SLA Met
Dispatch
0.0 days
Created: Nov 25, 2025 Due: Dec 2, 2025 Completed: Nov 25, 2025 (7 days early)
📅
0.0 days Total Age
⏱️
5.0d in Closed Longest Stage
🔄
2 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00546520
VA-Norfolk Midmark 230-001 OR Bed SN# V2053661
Closed
Equipment Type:   Midmark 230-001 OR Bed Asset ID:   6304325     Serial no.:   V2053661 Problem Type:   The bed skirt has somehow fallen off/slipped out of position and it needs to either be replaced or readjusted. Also, the front of the bed where you screw in the foot pedal, a piece has broken off causing the foot pedal to not stay screwed in due to the bed skirt fallen out of place.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Virtual Tech
Created
Nov 24, 2025
Work Orders from this Case (2)
WO-01317092 Invoiced
Virtual Tech - Field Repair • Christopher Morning
Created: Nov 25, 2025 • Closed: Dec 31, 2025
WO-01317094 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Nov 25, 2025 • Closed: Nov 25, 2025
Completed with minor delays
Invoiced • 171 days old
🚨
Primary Delay 5.0 days stuck in "Closed"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Triaged the repair request, opened a work order for the field service team, and ordered the parts needed.
🔍 Technician Findings
Triaged the repair request, opened a work order for the field service team, and ordered the parts needed.
⚠️ Problem Description
Equipment Type:   Midmark 230-001 OR Bed Asset ID:   6304325     Serial no.:   V2053661 Problem Type:   The bed skirt has somehow fallen off/slipped out of position and it needs to either be replaced or readjusted. Also, the front of the bed where you screw in the foot pedal, a piece has broken off causing the foot pedal to not stay screwed in due to the bed skirt fallen out of place. https://www.ebiotrack.com/workorder.php?wo=69935

Timeline

📞
Case Linked Nov 24, 5:58 PM
Case Number: 00546520
Subject: VA-Norfolk Midmark 230-001 OR Bed SN# V2053661
Status: Closed
📋
4 Work Order Created Nov 25, 8:30 AM
Work Order Created → Labor Added → Status: Assigned → Technician Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
👷
Status: Assigned by Wendy Argueta
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 3m, 0m
👷
Technician Assigned by Wendy Argueta
Technician: a0h8Y00000JjEstQAF, Virtual Tech
⚠️ 5.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 1, 9:27 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 6d 0h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:10 PM
Invoice Number: 247824

Bottlenecks

Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00546520
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Nov 25, 8:30 AM
Invoice #
247824

Work Details (1)

Name Type Status Qty Amount Date
WL-03019417 Labor Open 0.016666666666667 $29.75 Nov 25, 8:33 AM

Details