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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317182 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 25, 2025 → Dec 22, 2025

✅ Completed
PC Per client agreement
Target: Dec 9, 2025
🕐 Clock stopped: Completed (Dec 20)
✗ SLA Missed (10d late)
Dispatch 0.1d
Coordinators 19.2d
Field Work 1.0d
Billing 3.5d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
19.2 days
Over SLA
Field Work
1.0 days
Billing
3.5 days
Over SLA
Created: Nov 25, 2025 Due: Dec 9, 2025 Completed: Dec 22, 2025 (12 days late)
📅
19.7 days Total Age
⏱️
10.6d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
20.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546714
URGENT Philips WO Request
Closed
Raymond Ebanks. Upon initial inspection of device, device failed Active Exhalation Verification
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Shelby Robinson
Created
Nov 25, 2025
Work Orders from this Case (2)
WO-01317182 (current) Invoiced
Repair • Raymond Ebanks
Created: Nov 25, 2025 • Closed: Dec 22, 2025
WO-01317184 Invoiced
Repair • Luis Iser
Created: Nov 25, 2025 • Closed: Dec 24, 2025
Completed with significant delays
Invoiced • 170 days old
🚨
Primary Delay 10.6 days stuck in "Assigned"
⏱️
Total Delay 20.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
10.6d / 0.5d SLA
Scheduled
8.6d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
3.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 RArnold - 12152025_BOUPDATE_ RP-Trilogy Evo Proportional Valve (AECM) on BO. ETA 12/19


12/09/2025 ALuman - dispatch to Raymond Ebanks per request to complete repair. PWO still pending entitlement as of now

11/25/2025 ALuman - assigned to Raymond Ebanks to address FCO failure.

🔧 Work Performed
Travel to site. Replaced Proportional Valve & 3 Way Solenoid Valve. Performed Final Test. Device passed all tests & returned to service.
🔍 Technician Findings
Repair
⚠️ Problem Description
Raymond Ebanks. Upon initial inspection of device, device failed Active Exhalation Verification
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Nov 25, 12:37 PM
Case Number: 00546714
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 25, 1:16 PM
Work Order: WO-01317182
Type: Repair
Priority: PC
👷
▶
2 Technician Assigned Nov 25, 1:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 35m
🚨 11.0 business days
📅
▶
2 Dispatch Scheduled Dec 9, 2:26 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 14d 0h
⚠️ 6.0 business days
📅
Dispatch Scheduled by Mandy Newman Dec 16, 8:15 AM
Scheduled For: 2025-12-30T13:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Ashley Luman Dec 18, 2:30 PM
Scheduled For: 2025-12-18T13:00:00.000+0000
⏳ 2.0 business days
⏱️
3x Labor Added Dec 20, 4:04 PM
Type: Labor, Travel
Status: Open
Qty: 1, 3, 13
✔️
Status: Completed by Raymond Ebanks Dec 20, 6:33 PM
From: Scheduled
To: Completed
Duration in Previous: 11d 4h
⏳ 1.0 business days
🏁
Status: Closed by Raymond Ebanks Dec 22, 1:13 PM
From: Completed
To: Closed
Duration in Previous: 1d 18h
⏱️
▶
2 Labor Added Dec 23, 8:48 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 37m
📄
Status: Ready to Bill by Timothy Amburgey Dec 23, 2:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 0m
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Dec 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 13h

Bottlenecks

Assigned
Duration: 10.6 business days (threshold: 4.0 business hours)
Exceeded by 10.1 business days
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

📞
Case 00546714
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Dec 18, 8:00 AM
Created
Nov 25, 1:16 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03044488 Labor Open 1 $155.00 Dec 20, 4:04 PM
WL-03044489 Labor Open 3 $285.00 Dec 20, 4:04 PM
WL-03044490 Travel Open 13 $0.00 Dec 20, 4:04 PM
WL-03045999 Labor Open 0.016666666666667 $38.00 Dec 23, 8:48 AM

Details